BloomingDirect Reviews 

Ordered 2 giant palms via Wowcher. When they eventually arrived after a very long wait, i was bitterly disappointed. They were badly damaged because they had been badly packed. Also not as advertised or expected really poor. Tried contacting them several times myself and via Wowcher with no success. Wowcher however have been great and very supportive.

What a load of rubbish. After having to chase delivery with no response to email, I then rang to cancel order as delivery was overdue only to be told I couldn’t cancel as the order had to to the pick list, which had be like this for 2 days with no movement. Was given a number for customer services who also said the same thing. I said I would go through PayPal to get my money refunded and guess what, order was dispatched. Well turned up today and the are complete rubbish. Will never order from them again. I wish I had read reviews before ordering.

Absolutely heartbroken! Just received a well overdue delivery from an order made 2 months ago through wowcher! These are meant to be 2 tall flowering fuchsia trees/plants and there must be over a hundred what would be buds all dead! The whole plant is hanging off the branches drooping right down low and it looks like it's been out of sunlight for over a week to be looking like this! I've taken pictures and have emailed but waiting on a response..could be waiting a long time judging by everyone's comments ! How can a garden centre treat plants in this way it's disgusting! I shall have to remove every bloom treat it and care for it and hopefully it may bloom next year!!

Absolute garbage, my bamboo plants that were meant to be 40-50 cm high and bushy looked nothing like their picture, they were tiny and thin, soil was in the box not in the bag, the two plants were in one pot, at least we got our plants so we are more fortunate than most I suppose.

Do not buy from this company I have been waiting over a month for a refund for undelivered items Its quite obvious I'm never getting my money back hoax seller Do not buy people use another company

No reply 6 emails. No refund or palm tree.

dont bother i am still waiting for my order from 6 weeks ago emailed twice no reply, this was an offer through wowcher be warned dont use.

I placed an order on 8th April with the email confirmation saying it would be shipped within 7-10 working days.

On 4th May, having heard nothing (and received nothing) I emailed asking for a delivery update. I received an automated response saying that I should allow 21 days from the date of order. Obviously that time had already long passed.

Nobody bothered to personally reply to my email at all. (Despite the website saying they aim to respond within 24 hours)

On 12th May I tried to call and spent more than 50 minutes on hold trying to speak to them over two phone calls. (25 minutes of that were whilst I was being told my waiting time would be '15 seconds')

Having managed to speak to nobody I then emailed on 12th May, asking for some of the items to be cancelled as it was now so late, and once again asking for a delivery update.

Once again I just received an automated response - but nobody bothered to actually address my questions

On 14th May I phoned again and spent 18 mins on the phone, actually managing to speak to someone that time, who could cancel the items I wanted and somehow seemed to get my order processed in the system so I received an email the same day telling me the remaining items had been dispatched.

You would think this was bad enough - ridiculous delays, no replies to my emails, a faulty phone system with misleading messages, but I have now received my phone bill where I have been charged £34.78 + VAT for the phone calls to them!! (Phone calls I wouldn't have needed to make if they had delivered as promised or bothered to reply to my emails.)

I ordered plants from this firm at the start of lockdown and the bulbs were 5 weeks in coming. I cancelled the rest of my order. Beware of their phone service - I just had my bill from Tesco mobile to find out 17 pounds of charges were for calls made to Blooming Direct - their customer helpline is extremely expensive and they keep you waiting a long time. It is an 0844 number and the customer service was very poor. Never again.

Absolutely awful . Rotted palm arrived. Dead within a day

Very Disappointed with overall service, delivery, and quality of the products.
Order did not arrive on time, I sent 3 emails asking for information all were ignored. I then requested my bank to recall the payment, the next day I had an email saying my order had been dispatched. I arrived home from work this evening to find a huge box just left propped up against my front door for anyone to come along and help themselves to !! The delivery had been made by YODEL.
When I opened the box most of the flowers on these plants had died and were dried up in the bottom of the box, the soil in these plants was also bone dry.
I will never order anything form Blooming direct again and would not recommend anyone else to do so either !!!

Terrible company, avoid at all costs! I rang after waiting more than a month for my order and my emails being ignored, was in hold for a while and was then answered and my order was dispatched that evening. Got my phone bill in a few weeks later to find that call cost me £17.02!!! I am horrified at their terrible customer service and ripping off of customers - emailed a complaint but surprise surprise, no reply!!

Ordered compost and some plants 24/04/20. Compost arrived promptly within a week. No sign of my plants or response to my emails requesting ETA after 4 weeks. Won't be using again!

Ordered 2 x Italian Cypress trees, not received and numerous emails sent, no reply, then weeks later I looked for a Refund. At that point I received an email that items now no longer available..I SAW THE BAD REVIEWS AND SHOULD HAVE TAKEN HEED, lesson learnt... I ADVISE AGAINST PURCHASING OFF this company who also trade as YOU GARDEN

Ordered an acer, hydrangea and plum tree in March and they eventually arrived 5 weeks later. The acer had broken branches, the hydrangea's leaves were shrivelled and brown and the Victoria plum tree's roots were bone dry, its small leaves dried up and the tree still shows no signs of life. Immediately took photos and emailed to ask for a refund but all I get is repeats of an email saying the plants have been delivered.

I appreciate that the company may have been short-staffed because of lockdown but when it became apparent they couldn't cope, they should have stopped accepting orders and there is no excuse for sending out plants in such poor condition or not responding to customers' emails. We have a limited income and can't afford to buy substitutes. My husband is a disabled former gardener who was greatly looking forward to nurturing these new additions to our garden but he has had to give up on them.

We also ordered compost. And just as mentioned in another post, a bag of feathers and fibres! Not compost as we know it.
Tried for a refund, but no luck yet.

Website looks reputable but products are a scam despite premium price. Do not go there. I paid over the odds under the current lock down. I accepted this but on receipt I had been supplied with a bag of dry, dust full of dead roots and some unidentifiable items!!!!! Premium compost it was not. I took photos and went straight to the website to email a complaint and suprise, suprise the website was not operating due to vast number of customers.
I will not let this rest as I want my money back.
DO NOT ORDER FROM HERE. Doesn't even deserve one star.

Order placed on 31st March still not arrived. Nobody has answered the phone each time I’ve called and nobody has answered my emails. When I tried to email again today the email came back as undeliverable. I really wished I’d read the reviews before I placed my order. Their website is still taking new orders but BE AWARE I don’t know if I will actually receive my order and have no way of finding out. 😥

Ordered premium compost.
So dissatisfied.
It looked like it was full of feathers ?
Total waste of money .
No reply from several emails.
Do not recommend this company .
RIP off.

Been offered a full refund ,if it doesn’t arrive I will let you know .

Bad, supplied Apricot Tree which never showed any sign of life, phone calls to peak rate number and under lifetime guarantee are looking for postage again at expensive rates rates