Bloomex Reviews 

This is my second negative experience with Bloomex, prompting me to write a review. My daugher sent me a Mother's Day Bouquet for May 10/26. It arrived On May 9th/26 and fortunately someone was home. The box contained a sad looking bunch of flowers; 4 pink roses ( 2 with brown rust on them), 3 alstremeria ( 1 simply a stem without any flowers), 2 greens and 3 daisy sprays ( well past their prime- curled in and some broken). Very high price for very poor quality.
Previously, my son and daughter-in-law had a bloomex arrangement delivered to my hospital room. When they came to visit, they noted it was nothing like they had ordered in size, floral choices or color plus really poor quality. My DIL didn't let it go and stayed on it until Bloomex finally credited her card for the full amount.
So two times and both totally unsatisfactory. Suggest you save your money and try elsewhere- NOT BLOOMEX. Given the awful reviews about customer service and , at best, getting a credit after considerable hassle, decided to simply advise others to look elsewhere.

I received my Mothers Day flowers 2 days late. That is disgusting. Don't use this company.

My best friend's husband passed away earlier this year and I ordered flowers from Bloomex early in May to help cheer her on what would have been their 45 wedding anniversary. Unfortunately the delivery date coincided with Mother's Day weekend. They arrived on time but the flowers were half dead looking - not the message at all that I wanted to convey. I immediately sent Bloomex an email with pictures. No response. I sent a follow-up email. No response. I have called three times and was immediately put on hold. One call was disconnected by them after 20 minutes on hold, I spent over 40 minutes on hold with the 2nd call and finally got to speak with an agent after 25 minutes on hold on the third attempt. I was told that "emails were sent but you didn't get them". I was offered either store credit or a resend of the flowers, neither option was desirable. A refund wasn't an option because the flowers were confirmed delivered. No apologies were offered. I will be taking my business elsewhere. Such a shame because Bloomex used to be a good company.

I ordered and paid for a bouquet of tulips in a vase and chocolates for my mom for Mother's day. I paid $20.00 for same day delivery (even after the delivery address was updated). The flowers were delivered 2 days late. I received an email (2 days after the order) to advise that the flowers I ordered were not available and they sent a designers choice instead. They sent white carnations for $70. I'm embarrassed and I want a full refund. Order locally instead.

The rating is less than zero. I tried to place an order online and issued payment I thought but the site dropped and I was not sure. I called the 1-888 number and got what may be the worst customer care rep in the history of business. She begged me not to cancel the order repeatedly and told me they could not, insisting I tell her the message to my mom and she would. Finally she relented but said it would take a period of time to have the charge reversed. Exasperated, I relented, gave her a few words to put on the card and that was it. They tried to deliver the flowers the assigned day but my mom stepped out for a few minutes ( but was home 90% of the day). Bloomex emailed me and said I would have to pay another $14.99 to try again. I call them multiple times and emailed them but no answer or reply. They customer care line is useless. No one answers it. I called again today. No answer. Then I called again and choose the option to place an order. Some arrogant guy answered and could not have cared less. He claimed he could not help me because he was in sales and tried to send me to the line no one answers. He claimed not to know the name of the owner of the company, because they are a very large company. He refused to give the name of a manager as I wanted to escalate the issue and I want my money back. He would not provide an email for a manager. He then sent me to the line no one answers and I hung up after about another 15 minutes of waiting. In my opinion and based on my horrible experience, these scumbags are ignorant thieves. The owner should be ashamed of them but he/she sets the tone. They will not help me, give me my money back,or respond to my email asking they ship the order again. I think I will take these useless pricks to small claims court. DO NOT EVER USE BLOOMEX. They are disgusting in my opinion. This review will be broadly placed in multiple locations.

I am filing a complaint against Bloomex regarding a Mother’s Day flower order delivered on May 10, 2026.

I paid approximately $89 for a “deluxe” bouquet. The arrangement delivered was significantly different from the product advertised online and clearly lower in quality, size, and presentation. In my view, this constitutes misrepresentation of the product being sold.

Because the flowers were unacceptable for the occasion, I had to purchase replacement flowers elsewhere at additional cost.

I contacted Bloomex requesting a reasonable partial refund due to the failure to deliver the advertised product. The company refused any refund and offered only store credit instead. Since I do not intend to use their services again, a store credit is not a meaningful resolution.

I am requesting a partial refund to fairly reflect the difference between the advertised arrangement and the product actually delivered.

If I could give this 0 stars I would. The most ghetto bouquet I paid A HUNDRED DOLLARS for a grocery store quality bouquet. Actually, sobeys has better flowers NEVER order from here. The card was printed on the back of an advertisement!!!! wtf!!!

The delivery arrived 2 days late. Paid extra to have it delivered on mother's day. Then when it finally did show it didn't look like the deluxe arrangement I ordered, but rather the standard small, skimpy arrangement. Flowers were supposed to be purple and pink and was filled in with hideous huge yellow puffy things that I would never have picked. There is nowhere on their site to contact them so you just have to deal with whatever garbage they sell you, and that tells me they dont give a crap about customer satisfaction. Will never be using them again

Just the worst. They refuse to provide a full refund.
They offer a credit or to resend the flowers, but not refund. Why would I want a credit or more flowers from them after they miserably failed mother's day delivered. Dead and moldy flowers were packed and sent.

What a rip-off!
A friend ordered a bouquet of flowers that cost over $100 for delivery. They looked beautiful in the online photo but when they arrived they were just literally a handful of $10 gas station flowers stuck in a cheap vase. It’s unbelievable that they continue to get away with ripping consumers off! Do not use!

I was charged extra for Sunday delivery, but Bloomex almost immediately and unilaterally changed the delivery date after pocketing the extra cash.

Product was also bad quality: wilting and nothing like in their website photos.

Avoid!

I have ordered flowers to be delivered to my mom in Montreal for Mother's day on May 10th. I have placed the order online on May 4th and paid $85.61 via visa. it was so important to me that my Mom receives these flowers for Mother's day as she had recently lost my Dad too! Bloomex keep sending multiple confirmations of payment , delivery & on transit via emails but HAVE NOT DELIVERED THE FLOWERS ON MOTHER'S DAY. When I called the agent for help she said it was on investigation and will provide FULL REFUND immediately. Now, today Tuesday May 12th they have decided to send the flowers and REFUSING TO REFUND MY $85.61 !! Does this make any sense to this company calling themselves as CANADA'S OFFICIAL FLORIST? But, unable deliver on special occasion (May 10th) with additional delivery charge and refusing to refund it after the fact but decided to send flowers 2 days after? and expecting to accept it when my mom is away. Unprofessional Bloomex and terrible customer service. I will not use them anymore for personal to cooperate services nor will recommend anyone use BLOOMEX IN FUTURE.

My children in Orlando fl ordered Mother’s Day flowers for me. They came in a nice study box but when I opened up the container some flowers were dead and the others not in good shape. I will tell my children and everyone else I know never to order from them. They advertise as being Canadas florist. They are certainly Canadas worst florist!!! Order locally

The experience was terrible. Right from the start trying to place the order. Had a hard time inputing the delivery address. This is a computer issue. That was resolved and I was given a delivery date for the flowers. The day before Mothers da.y
The flowers were not delivered when stated and were still not delivered on Mothers day.
I was given bullshit excuses about about Canada being a large country and logistics trying to get the flowers.
Then the nail was the fact that apparently they don't deliver in the area requested on Saturday Sunday Monday.
When contacted to cancel the order I was told I could not and I would not be refunded even though the flowers had not been sent which by the was after Mothers day . I was told I could not speak to a supervisor they were all busy. Probably dealing with complaints about there non existent service.
Basically I was told you will get the flowers delivered 2 days after Mothers day and you will pay for them.
Never again with Bloomex.

Avoid, no delivery on Mothers day , still waiting Tuesday arvo. Hopeless customer service, avoid

0 STARS – COMPLETE SCAM

Ordered a “DELUXE boutique” Mother’s Day arrangement. Total disaster:

❌ Shipped to MY address, not my mom’s
❌ Customer service Option 2 = music, then disconnects
❌ Tiny, wilted flowers — nothing like the photo I paid for
❌ Card printed upside down
❌ Had to drive 1 hour next day to deliver dying flowers myself

Walmart has better quality for 1/4 the price.

TOTAL WASTE OF MONEY. AVOID AT ALL COSTS.

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Ordered flowers for Mother’s Day 5 days in advance and asked for morning delivery. Nothing came and I received a message finally at 3pm saying the flowers would be there in 15 minutes. I messaged back saying it’s going on 4pm and it’s unacceptable to receive flowers for a special holiday so late in the day. Their response? “We deliver flowers until 7pm. Morning deliveries are unacceptable. Do you want us to return the flowers then?” Needless to say I’ll never order again nor recommend to anyone. Incredibly rude and disrespectful business.

Terrible.
Orchid I ordered for my mother for mother's day was 1/3 the size of the box it came in. 80$.
I emailed them and received an AI response suggesting I'm an idiot or a liar and that "photo angles can be deceiving" Square shot of it next to the box. I've sold photos and had mine entered into galleries but I guess they know better. Never again. Order anywhere else.

My daughter ordered flowers for me for Mother’s Day. They arrived today (Monday, May 11 at around 7pm). The stems were placed in a small baggy with wet floral sponge. The flowers were squished from being wrapped in paper for more than 24 hrs and the arrangement was not at all what my daughter ordered. Very poor quality & extremely poor service!

Mother's Day flowers came one day late and they sent a wrong item. 45 minutes to get access to someone to talk.