Bloomex Reviews 

I would give Bloomex a lower review if I could. Ordered next day delivery…6 days later they are still in transit. 6 emails were followed up with automated canned responses. 1 phone call later and the flowers are still in transit. They refuse to give me a refund because the flowers are “in transit”. They won’t call the delivery company to find out where the flowers are. So they essentially stole $100 and are washing their hands of the situation. Go use a local florist. I will from now on.

Bloomex advertised same day delivery, so I purchased flowers to be delivered that day for a birthday. Later that day I got a notification saying the delivery would now be three days out.

I responded to the text and email that I received, saying I do not want the delivery in three days time, and to cancel and refund my order.

At first I was told I could only get a one time store credit (which I do not want), and was then told it was too late because they already processed the future delivery date.

Do not spend your money on anything from this company. They falsely advertise same day delivery, take your money, and then don’t hold up their end. Save yourself the hassle and headache…and money.

I wish I could leave 0 stars honestly. Worst customer service ever, delayed shipping always even when you pay so much to have it delivered on a scheduled day. They just send automatic replies and their flowers are cheap and overpriced. They don’t issue refunds clearly, and tried to call me at work to say the orders actually coming a different day…they were memorial flowers

SCAMMED! Fraud, Horrific People to deal with. Rude and awful. Order never came through. Impossible to get in touch with someone after. 3 months later- employee laughed and said "what are you going to do about it"

I’d give this zero stars if I could. Beware about ordering from this company. I placed and order and read the reviews 5 minutes after. I called to cancel my order and received several subsequent emails telling me that I couldn’t get a refund on my order which was to be delivered 20 days later. The person I spoke to said I would be refunded. The emails that followed kept telling me I would get a store credit. As if I’d ever order from this company again. I even sent them a screenshot of their own cancel policy and it said the order must be cancelled within an hour. Mine was only a matter of a few minutes. I’m appalled by their lack of customer service. DO NOT ORDER FEOM THIS COMPANY! You’ll regret it.

Scammers, they were telling me lies all day, I bought I paid and trusted their service and the only thing I received in return were pure lies absolutely all day through the chat and the phone, I contacted more than 10 times to claim what they had sold me and promised me and everything was pure lies, if you really need to make a gift DO NOT trust this site, they do not comply, they keep your money and waste your time, i upload a proof of This see “shop” app track the packing never started the trip and ive over paid for same day shipping "rating minus 10"

Today June 12, 2026, I placed an order
with Alex from Bloomex. I rate Alex with a 5 star. I found him to be professional, polite, efficient, knowledgable, well spoken and most helpful. Thank you Bloomex for providing great employees like Alex.
Christine

If I could give zero stars I would. First problem - system said Saturday delivery was available so I chose that. Found out when I phoned Sunday that delivery was only possible Tuesday to Friday.
The deluxe calla lilies I ordered were packaged Monday morning in a box with no water for delivery by Purolator Tuesday. They ended up being delivered Wednesday. The flowers were bone dry, wilted and broken. The bouquet itself was sparse - certainly not the deluxe item I had ordered. Because the flowers were thrown in a box with no protection they had no chance of survival, even if the Tuesday date had been met. Bloomex refused to refund despite their failures every step of the process. I was offered store credit which I will not use because I will never patronize them again, or another bouquet. I don’t want to go though all these problems again for another substandard bouquet! They are simply the worst.

I ordered 2 dozen white roses for my wife on our anniversary. They sent some white carnations and a couple of red roses. They are unwilling to provide me with a refund or provide the right order. Instead the offer a $50 “store credit” on a $155 original purchase. What a scam. This is pure fraud.

⭐☆☆☆☆

Unfortunately, my experience with Bloomex was extremely disappointing.

I ordered a Blooming Planter Basket for my sister and selected a specific delivery date. After placing the order, I was informed that Bloomex could not deliver to her location on the date I had paid for and that delivery would be delayed by approximately five days. To compensate for the inconvenience, I was promised a complimentary upgrade.

When the planter finally arrived, it looked nothing like the product advertised on the Bloomex website. The advertised arrangement was a colourful mixed planter basket with several varieties of flowering plants. The planter delivered was significantly smaller, much less attractive, and did not resemble the advertised product.

To make matters worse, the promised “upgrade” turned out to be a package of chocolate-covered marshmallow cookies - Wagon Wheels. Most customers would reasonably expect an upgrade to mean an enhancement to the floral or plant arrangement itself, not a small package of cookies.

Bloomex offered either a replacement or store credit. When I requested a replacement, I asked for a delivery date. I was then informed that they could not provide one, effectively leaving store credit as my only option.

Between the delayed delivery, the misleading product representation, and the inadequate upgrade, this experience fell well below expectations. I would not order from Bloomex again and cannot recommend them based on my experience.

The promise below is exactly opposite to what you will be subject too if you ever use this Company. Don't be fooled thinking you will get your correct order if you booked directly with an agent over the phone. Just more lies before and after. They also never respond to emails to their Customer Care as they request you to do.
Here is their promise (Bloomex delivers Flowers, Gift Baskets and Plants Coast-to-Coast. You can trust us to deliver the best quality product at the best price. We have locations across Canada to ensure that the freshest flowers and the tastiest treats are delivered on time. You can trust us with your most important moments)
They promise and charge you for early delivery. They then deliver whatever gift they have in their storage at whatsoever time they feel like. Promise refunds that never happens. When you get them on the phone, it's never the department that can help, they promise to transfer to the right Department only for the phone to hang up while you wait.
The Government needs to look into the practices of this Company. Seriously, pay a little more and use any other outlet but Bloomex

Please don’t use this service. Delivery is awful and poorly coordinated. The customer service leaves much to be desired.
I had a terrible experience when I placed an order for flowers for my sister’s graduation ceremony. I waited at home all day and didn’t get the flowers I ordered for a graduation ceremony I was attending the following morning. Called customer care and the representative was extremely rude. I was told that the driver arrived at 6pm and couldn’t get in so they left. I asked why no one called or messaged me and she said “well its the driver who should have messaged you when he arrived.” I gave them my number for a reason and no one used it. Funny thing is that when I added items to my cart and hesitated to place the order I got a call from Bloomex so quickly. Guess no one at the company cares after you part with your money. I was told no refunds, they will try to deliver it the next day but it won’t be in time for the ceremony.

Ordered their largest bouquet of flowers for our Granddaughter and paid extra to have it delivered on Mother's Day. The bouquet that arrived was less than half the size of the one pictured on the website, but the worst thing was...they delivered in three days late and will not offer a refund.

On Thursday, May 7, I ordered a bouquet of flowers with a vase, to be delivered on Sunday, May 10 - Mother's day
I was charged $25.00 extra to be delivered on Sunday.
The flowers arrived the following Wednesday, almost dead, totally diferente bouquet, there was no vase, just a small glass.
I called to complaint and after almost 30 minutes waiting on the phone, the girl that answered the phone said she couldn't do anything. She could just avoid the delivery.
She said will send back pn my credit card but I never got back.
Don't order anything from them they are scammed.

HEARTBREAKING DO NOT ORDER FROM BLOOMEX OR ANY ASSOCIATED BLOOMEX BRAND FRONTS If you are considering ordering flowers for anything important, especially a funeral or time sensitive occasion, stop and read this first. Bloomex (under brand front From You Flowers that has just changed brand front name to Bunches and Stems, probably due to being outed as scam-like under other brands, don't be fooled by unscrupulous brand front, its all Bloomex), Bloomex failed at every stage of my order and the only reason I received a refund was extreme escalation through my bank, Consumer Affairs Victoria, and a report lodged with the ACCC. There was no meaningful communication at any point. I ordered a $130 sympathy bouquet of white and pale roses for delivery before a funeral. What was delivered was nothing like what I ordered. The flowers did not match the description at all. Because they failed to deliver on the correct day, an unapproved “gourmet” upgrade was added and the substitute was a packet of plain Arrowroot biscuits. These were purported to be a gourmet upgrade. It was completely inappropriate, not requested, and deeply upsetting given the circumstances. From the beginning, the experience was misleading. The website appeared to be a local florist, but the service is a centralised fulfilment system rather than an actual local florist. Delivery dates changed repeatedly, tracking information contradicted itself, and communication was inconsistent or automated. Customer service was effectively unusable Chat drops off if it cannot resolve an issue Phone support is practically unreachable with excessive hold times Emails are ignored or answered with scripted responses After the failure, I was offered a $40 store credit. This was not acceptable in any way. On a $130 order that was not delivered as described, store credit is not compensation, and I would not use it even if it covered the full amount. I would still have to pay delivery again, which made it meaningless. I would never use this company again, even with store credit or “goodwill” offers. To actually resolve the issue I had to escalate through multiple channels: corporate(at)bloomex.com.au; sydney(at)bloomex.com.au; florist-ops(at)bloomex.com.au; care(at)customerservice.bloomex.com.au; corporate(at)bloomex.ca; publicrelations(at)bloomex.ca; melbourne(at)bloomex.com.au I also contacted Bloomex Australia directly via LinkedIn. No one ever communicated with me. I simply received a refund notification without explanation. I still do not know which contact triggered it. Bloomex has previously been the subject of regulatory action by the Australian Competition and Consumer Commission for misleading and deceptive conduct relating to online pricing and advertising practices in its flower sales operations, including issues around delivery fees and promotional claims. From mine and other people’s recent experiences nothing seems to have changed. The refund only came after escalating through Consumer Affairs Victoria, my bank dispute process, and a report lodged with the ACCC. Their substitution and delivery policies are effectively designed in a way that does not hold up to Australian Consumer Law protections and in practice function to disadvantage customers rather than protect them. Given these repeated issues and ongoing consumer complaints, it is difficult to understand how these practices continue. It is surprising the ACCC is not able to take stronger action to prevent this pattern of harm from continuing to affect customers repeatedly. Key issues: Incorrect flowers delivered, nothing like what was ordered. Unapproved substitution of “gourmet” upgrade with biscuits. Misleading product description. Unreliable delivery timing. Customer service inaccessible or non responsive. Refund only achieved through extreme escalation. Store credit offered instead of proper refund, but not acceptable and not used. This was not a minor service failure. It was a funeral order that failed at every critical point, then required regulator level escalation just to resolve. Even after refund, there was no accountability or communication. I would not use Bloomex under any circumstances, even with store credit, and I strongly advise others to avoid them for any important occasion.

I placed an order on May 4th for delivery on May 10th (Mother’s Day). They confirmed my order and took my payment. A couple of days later I received an email stating that my delivery date has changed. I stated “no I want delivery on Mother’s Day” which is why I paid extra. They proceeded to cancel my order, but did not issue me my refund. I am still waiting for my refund and the date is June 3rd. No order was ever issued from them.
Horrible company, do not trust them.

I will NEVER use this service again. Ordered flowers for Sarurday delivery, they changed my delivery day to the friday as it would "be too expensive" to do the Saturday. No body will be in the house on the Friday. Asked them to refund me, they REFUSED, even though I did not consent to the order change. Stopped replying to my emails and changed it anyway. Worst customer service I have EVER recieved. If I could give 0 stars, I would.

I ordered flowers and paid in full. They never delivered the flowers, no refund. I let them know. What a FRAUD - DO NOT ORDER FROM BLOOMEX.

Deceptive, wrong delivery, extremly impolite and unprofessional customer service

I ordered a bouquet of flowers and chocolate truffles to be delivered the day before Mother's Day, which was confirmed several days prior. On Mother's Day, they emailed to say the order would be delayed by three days. On the day of the delayed delivery they emailed to say they had fulfilment issues and they would be delivering a bouquet of orchards. What arrived was one 'mini' orchard about 2 inches in size. They are refusing to refund me, only offering a resend or credit. After almost 20 emails I'm getting the same cut and paste/AI reply. I'm not sure if actual humans work there but regardless their business and customer service are shocking. Avoid using them at all costs!!