I am completely unsatisfied with my purchase, the time it took to be received to the outcome of the product. I will be reporting my concerns to the BBB, as well as submitting my experience on all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
worst place i have ever experienced i bought something sentimental for my grandma for xmas it came 2 months later they never returned emails nothing. It finally came and the lettering is all backwards... See more
Wish i could give 0 stars!!! DO NOT BUY FROM HERE.. absolute jokers. So upsetting people are willing to scam people on such sentimental products. Ordered 2 x memorial plaques at beginning of Decem... See more
I ordered the butterfly’s. I did have to wait a long time for my order around 6-8 weeks but when it arrived it well worth the wait they are so lovely and my family can’t stop looking at them. People... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over 4 weeks and still haven’t received…
Over 4 weeks and still haven’t received my order. No response to emails. Scammers!
4 weeks still haven't received my order…
4 weeks still haven't received my order tried messaging them with absolutely no reply.. If they could let you know what was happening would be good but nope load of rubbish wouldn't order again no refund no parcel
Really wish I had read the reviews…
Really wish I had read the reviews before I had ordered. I ordered on the 13th December as wanted it as a Christmas present and I still haven't had my order. Please don't worse your money its all a scam. They will take your money but not send your order. They need shutting down. I will he getting my money back as I will not let this go 😡😡😡😡😡😡😡😡
Don’t think about wasting your time…
I spent a lot of time making my product so special to give to my grieving mother on Christmas. These bast*rds can’t even respond to an email. I’m disgusted and hope no one ever orders from here. How could you scam people who just lost a loved one. Literally heartless !!!
I wish I had read the reviews before…
I wish I had read the reviews before ordering, should have received the items weeks ago, they aren't responding to messages where I have tried to chase for an update. If I could give minus stars I would. This should have been a sentimental give, absolutely poor service. Avoid at all costs. No item and lost money 😢
Never received my order it’s been over…
Never received my order it’s been over a month now! Heard nothing about delivery, do not order from here
⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️Poor company please consider…
⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️Poor company please consider shopping elsewhere as you receive nothing but do respond 2 or 3 times hoping you forget I ordered well before November and am still no further forward ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️💯scammers ㊙️㊗️🈴🈵🈹🆘
Absolute crap I have reported this company omple
Complete bull crap I ordered on the 12th of December, been constantly contacting them and just keep getting my order is being fulfilled I have reported them to consumer business affairs $100 and nothing thanks for taking advantage of my terminally ill mother passing away 3 months ago absolute CRAP
If I could give this company -10000 I…
If I could give this company -10000 I would. SCAMMING c****😡!!!!!!!! I placed an order start of dec and received absolutely nothing since . Have emailed loads of times with no reply. From all the reviews and on their Instagram account I don’t know how they havnt been shut down yet!! how dare they scam people of such sentimental things, like people havnt got enough to deal with and loosing there close ones too.
Do not buy from this company!
Do not buy from this company! I ordered in early December and still haven't recieved my order, now the 4th Jan! I contacted customer services multiple times as the order was showing as "awaiting fulfilment" up until just now! They have just emailed me saying they can't refund my order as its just now been shipped .. pretty convenient of them!
Terrible service! Will definitely never buy from this company again!
0 star, don't buy from them ever.
wish i did some research before placing my order. same as many who posted on this board, I've placed my order in early Dec for Christmas present, and still haven't received a tracking code as of today (Jan 3). I have contacted the customer service multiple times in between, either telling me that my order is expected to dispatched this week/next week, or assuring me will get a tracking once the courier pick up the order. I emailed again and requested for refund. No response yet. I don't think I will have any luck. If you are reading this, please don't purchase from this store.
The item didn’t turn up on time for…
The item didn’t turn up on time for starters and when it did it was tiny no where near the size I ordered and the print on it is backwards so you can’t even read it the worst I’ve ordered by far and I won’t even be able to get my money back this was for my partner that recently lost her father
Item has never arrived
Item has never arrived
Been fobbed up for weeks telling me my order will arrive and never does!
Horrible!
Horrible!! They steal your money and do not ever send any updates. I placed my order 3 months ago and have not heard anything from this place. I send emails and inquiries asking where my order is, and I get nothing back. If I could leave less than 1 star, I would. HORRIBLE
Received the memorial butterfly today
Received the memorial butterfly today, very impressed with the quality, was also packaged very well to avoid damage. Thank you 😊
DONT RISK ORDERING
Think my order is going the same was as most people that have ordered , its been a week still no dispatch. No communication, emails are being rejected due to their Full mail box . £50 down the drain .. they need to be closed down to prevent this happening to many more people.
Printed back to front! AVOID
Printed back to front, no use nor ornament.
I am so disappointed as these were for my sons after losing their father unexpectedly.
I have emailed and received a reply saying undeliverable.
I have been trying to make contact via the online chat and no reply.
0 Stars if I could.
My daughter & I both bought from this company. She placed the order & I paid.
***Please don't purchase***
How disappointed you have made my parents & I. Give you time you said, a lot of orders, you screwed up on my order by putting the writing backwards, with a frosted back, how on earth can you give this to someone as a present (My Mum).
I'm asking for a full refund, including p&p. You've wasted my time, but more importantly, you've turned the loss of my daughter into a joke on your side, you don't care about the effects you have on your customers by screwing up. You pretend to care, you sell items for remembrance, but you only see the money coming in & this is what you care about the most. Not the grieving, heart broken, people who put their trust in you & your company wanting something special to remember their late loved ones. You should be ashamed. I don't want a replacement as my faith in your company has gone the minute I opened the parcel. Even though you reassured me that my order would arrive perfectly.
I waited 2 to 3 weeks for my butterfly…
I waited 2 to 3 weeks for my butterfly and the writing is back to front tried emailing them and it's rejecting my emails saying the inbox is full at this time so angry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








