Blinds Direct Reviews 

A good range of colours and quality blinds, easy to fit.
Delivery was prompt

Hello, spoke to Shanelle who sorted out a minor issue. Excellent service very happy, will be using Blinds direct new time.
Thank you again Shanelle..

Excellent customer service.
The blinds were perfect other than a small issue which was dealt with by the provision of a new headrail within a day of reporting.
Katie made the whole process easy and straightforward. Thank you Katie

Had an issue with a blind we had ordered over a year ago. Francesca in customer services was extremely helpful, understood the situation and resolved it quickly and efficiently. Will always use Blinds Direct for future blinds.

Blinds received missing lots of part like end cap because of that inner strip keep slipping off the blind , string cover broken and faulty string mechanism. . Technical issue with strings does work properly . Called n sent emails with pictures to solve blinds fault. Received back email promising they would look into my complaint n decide what to do next . Stress full experience so far until they decide to solve every aspect of my complaint n.

Honestly the best customer service I have ever encountered. I made mistakes with my order and Kate and Liam were so helpful in helping me to sort it. The whole thing was seamless and a brilliant customer experience. Every company needs to customer service like Blinds Direct do!!

Good value, fast service.

Totally appalling experience. 3 months of stress. Do not buy curtains from Blinds Direct, they don't have a clue how to make them.
Having bought several blinds and poles from Blinds Direct in the past, I thought they'd be a reliable place to go for some made to measure curtains.
1st set arrived and it was very clear that they were made badly - didn't hang properly, hems were different widths and lengths, pinch pleats didn't fall etc. As other customers have commented, I contacted Customer service, had to send photos and a long summary of all the measurements and then wait for days for a reply. They finally offered to send a 2nd set. These were going to be 'carefully supervised'. 2nd set arrived - same issues. 2nd complaint - this time they wanted videos, photos and more. Every interaction was slow, poor customer service and at times plain stupid eg - a response telling me how much care they would take with my curtains and part way through the email they started talking about blinds.
After spending many hours trying to sort this out and getting absolutely nowhere I had to get my credit card company involved.
I wish I'd read the 1 star reviews before buying as it seems so many people are experiencing the same issues.

Still waiting, phoned about a week ago, told a warehouse search was being done, now a courier has it but still no delivery date

The buying experience was pleasant and very easy. Chandler from the customer support team went above and beyond and was really helpful! Looking forward to receiving my order. Thanks Chandler 👏🏼

Prompt delivery and excellent well fitting product.

loved having samples. Easy to order and prompt delivery.

Nice quality fabric. Nice price.
Time of ordering and delivery good.

How easy it was to order

Great product and price

Easy to order and arrived earlier the originally scheduled, good value for money

They arrived on time. They fit well.

The blinds I've bought previously were made to measure roller builds. Great quality and fit perfectly.

Just recently I've purchased some vertical blinds but measured them slightly wrong. The companies surefit protection I took out for a few pounds was a life saver. Spoke to them on live chat and they sorted it all out for me. I can't thank them enough as this would have been a very costly mistake.

This review is a bit late as I made a purchase from them several years ago. However I had a problem with the design of a blind which clearly they hadn't thought about and as I'd never seen that particular design, neither had I. After fitting it was clear the length of the blind and the weight of it weren't compatible. The weight of such a long blind meant the strings and the mounting clamps couldn't hold it and it fell down. Later the string snapped. After a lot of to and fro they sent me two shorter blinds. It's these blinds I've just got round to fitting in place of the original long one that we couldn't open and close.
So, good service in the end and the blinds look great and work well at the length (half as long as the original). Found the website in the box.
Not 5 stars as they should have known better and it was a bit of a battle to get the new ones but I wouldn't hesitate to use them again.

The whole process was easy. The video on measuring has ensured that the curtains are a perfect fit. I appreciated knowing the exact cost of the curtains. I was kept informed throughout the process of delivery and the curtains arrived as promised. The curtains are beautifully made. I don’t know if the curtains were pressed before sending out as they arrived a little creased.