BLANC Reviews 459

If you don't want to get treated like a trash and get scammed, don't bother using the dry cleaning service of this company, as you will end up losing your clothes and still not getting compensation.

After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me.
Without any hesitation she went an extra mile to help me.
I really appreciate the customer support and final resolution.
I do like Blanc. Best chemical free dry cleaners.

Poor customer service: indifference to complaint. Head of customer care in internal meeting and not available to respond to customer problems . In store team great

Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in the shop in Bute street are helpful and my clothes are meticulously taken care of.

My tuxedo jacket was tailored by Emine and she did fab job. I would use her for any alterations.

Incompetent and unprofessional. I took in an expensive dress with 2 minor food stains (not wine or any coloured stain). Thought Blanc would take better care of my dress than "normal" dry cleaner. It was the first time I wore dress. Not only did the stains never come out after multiple attempts, but Blanc damaged the dress by leaving irreversible shiny burn patches all over dress which was solid green. I asked if a normal (non-eco) cleaner would have been able to remove simple food stains, the Blanc person said, "Definitely because they use a stronger chemical. Ours is not strong enough." It took months of persistent emails to get Blanc to eventually compensate me for the damage, even though they had admitted damaging it. After a couple of months of saying they would not, their chatbot responded to my question about their damage policy. Only then, did they consider paying something. They paid me 25% of the value of the dress, even though it was practically brand new. I only wore it once before I took it to Blanc. My dress cost over £1,200. Conclusion: The most eco-friendly way to dry clean is to only take in clothes with stains to a normal dry cleaner who can actually remove stains in the first instance, which Blanc is clearly unable to. Otherwise, there is no point in going to Blanc because you will run a high risk that they will damage your clothing beyond repair and then deny any or full responsibility. And they can't even clean properly! A TOTAL SCAM.

I've been a loyal Blanc customer for years but feel compelled to share my recent experience, which highlights a concerning decline in their service quality. Their service has deteriorated in three critical areas: inconsistent communication both with customers and within their production line, poor quality control, and unreliable delivery timelines.

My recent experience spans over 3.5 weeks of frustration. It began the week of November 17th when my duvet cover was returned with broken mother-of-pearl buttons. What should have been a simple repair turned into a comedy of errors. When arranging pickup for the repair, I included another duvet for cleaning. Despite clear instructions to the driver about which item needed repair, the damaged duvet cover was mistakenly sent through regular cleaning instead of to customer service. When both items were returned, I now had two duvet covers with broken buttons instead of one.

The communication issues became more apparent with each interaction. I was told I should have marked the repair item "FAO Customer Service" - information that wasn't provided during my initial contact. After following these new instructions for both damaged duvets, I was given a delivery slot for December 5th, which was then rescheduled to December 9th between 10am-12pm. I had to rearrange my schedule twice to accommodate these delivery windows (which were just "assigned" to me). The December 9th delivery window came and went without any delivery or notification of delay. When I called, I was simply told the items were "still in process" and given yet another delivery window for 5-6pm the same day.

After more than three weeks without our duvet covers and experiencing this level of service deterioration, I feel obligated to warn other customers. What was once a reliable service has become an exercise in frustration, and I'll be seeking alternative dry cleaning services going forward.

we dropped off a jacket with a small ketchup stain , which they assured us they could remove, it was returned worse than when we left it with them. We are now dealing with " They are looking into it " .... Any reputable cleaners could have removed it and have done on clothing in the past, Blanc are dishonest and the service sup par. STAY AWAY!

I scheduled a recurring booking for collection on Mondays and delivery on Fridays. I dropped off my laundry at my concierge on Monday, and on Friday, I contacted the concierge to see if it had been delivered. The concierge then informed me that it was never collected to begin with. I called Blanc, no answer. I messaged their WhatsApp, no answer. Finally, after waiting over 15 minutes in their virtual chat queue (which said I would be helped "within" 1-3 minutes), I could converse with someone from their team. However, she had no answer as to why my laundry was never collected, or as to why I was not notified that the collection never took place. She then rescheduled the collection for today (4/10) between 10 am and 12 pm. When I checked downstairs at my concierge at 4 pm, it still had not been collected, and when I tried to contact customer service through their "live" chat again, the bot told me their customer service center was closed. This has been incredibly frustrating, as the washing machines in my building are currently broken, which is why I turned to an external laundry service to begin with. Quite literally, the only benefit to this service, in my experience, is that they do not require payment in advance, so I don't need to chase down my money for a refund.

I left a knitted sweater with the Chelsea branch on 22 August. When I returned on 3 September, it had been transformed into a stretched-out dress. Any professional cleaner should know you never hang knitwear, yet that is exactly what they did.

Since then, I’ve been back three times, each visit met with the same shrug: “we’ll inform customer service and they will get back to you within the week”. Nearly a month on, no one has had the courtesy to contact me. For a shop that was quick enough to bombard me with texts when I was a couple of days late collecting, the silence now is telling.

The garment was expensive, but what’s worse is the utter lack of responsibility. The staff wash their hands of it, insisting they’ve “no control,” as if the shop itself isn’t accountable. That is simply unacceptable.

This isn’t just poor service, it’s negligence—ruining clothing and then refusing to face the customer. Having read similar reviews with same exact experience, I would strongly recommend you take your clothes elsewhere.

Satisfactory
The customer services and store staff could make a better effort
It is a pity I was told conflicting and inaccurate information by customer services esp as regards the eco credentials of the dry cleaning process.
Similarly the same people were not interested to deal with my enquiries (and hang up twice without calling back).
The owner did respond to put matters right and clarify and it is appreciated. He deserves the appreciation as he is dedicated to ensure his business does well ! In the end my jacket was cleaned and I received it in very good order.
Still I believe a summer/safari jacket cannot be classified as a coat frankly but then that’s a matter for the store staff.
I wish the owner well in his business and yes will try the service again.
Had it been a seamless transparent and customer friendly and responsive process I would have scored it 4 stars.

Five stars for James the driver. So courteous. As a customer, I feel really listened to. I have had a few hiccups with BLANC, but each time they have been sorted out, and then James comes along, and I stay a loyal customer, even though I don't have that much dry cleaning

Absolutely appalling experience with Blanc, which is still ongoing. I dropped off a high-value shirt on 15 May for what should have been a straightforward dry cleaning job. When I went to collect it, I discovered black stains that were not there before, but instead of taking responsibility, Blanc initially denied any liability.

After weeks of chasing, they finally admitted the damage had happened while in their care. They then attempted to re-clean the shirt, which only created new stains and made the situation worse.

It has now been 7 weeks, and they have still not provided a resolution, despite their clear admission of fault. Their communication has been terrible throughout, with contradictory information, long periods of no response, and repeated attempts to buy more time rather than simply resolving the issue.

It is shocking how unprofessional this has been for a premium dry cleaning service. I would strongly advise avoiding Blanc if you value your clothes, your time, and your peace of mind.

Ruined two shirts. Never reimbursed. Customer support requests only answered after 3-4 weeks. DON'T GO HERE

I wanted to let you know what a jewel you have - Matt, our delivery driver is just brilliant. I really like having a delivery service that’s better for the planet, but it is Matt that makes it such a pleasure. He really makes the effort.

The best part of my experience was the delivery driver who was punctual and very pleasant. Unfortunately, four of my five dry clean items were returned unclean. The fifth, my raincoat, was cleaned but blasted a lighter shade of blue.

Excellent company, non toxic materials used for cleaning which is especially important for delicate items, or bedding and duvets.

sheets and duvet covers returned beautifully cleaned and ironed

This used to be a reliable cleaning service that has gone completely downhill recently. Starting with my collection, the driver never turned up at the booked time, when I tried to rebook, it was days before they could finally squeeze in a collection time. Things went horribly wrong from there…my delivery came with only one of the two items I gave for cleaning and they couldn’t arrange another delivery for a week which meant that I had to rearrange my schedule to be available.
They also completely ignored my request for my duvet to be cleaned with a fragrance free detergent as I am very sensitive to synthetic fragrance. My duvet came back smelling of perfume and I had to air it out for days to remove the scent. I ended up buying a brand new duvet to use in the meantime. They offered to re clean it for me but that again was a disaster and the duvet returned damp with clumps of wet feather and a small tear in the fabric which feathers are leaking out of. They were also very shady when I asked what the ingredients were in their so-called fragrance free detergent and replied that the company policy is not to share the detergent brand they use. This lack of transparency is troubling to say the least.
The last nail in the coffin for me was when a down coat I sent for cleaning came back with blotchy discoloration of the fabric and is now completely ruined.
If you value your expensive items, reliability & transparency in a company then avoid at all costs!