Black Swallow 

no refunds no problem
my lawyers will be in ciontact with my monbthly wage spent on garden beds 500 quid horiffic for inflation need refund now

The worst experience ever! After spending nearly $2K on some garden beds which all experienced a 'major failure' after installation, I reached out to discuss options for getting a full refund. An almost instant response, they tried to negotiate a partial refund. We did not agree to this, so I pushed for a full refund as I was entitled to. Many weeks of waiting without any reply, multiple emails to all their social media accounts and adresses, disconnected phone line, no response. I know they were reading my emails but were intentionally avoiding them. Only after proceeding with an application to the NSW magistrates court and reporting to the ACCC, finally today they reached out and sent the money through. What a bunch of complete jokers.

They weren't rude over our email conversations, rather pleasant to speak with. They stalled the conversations in order to lengthen the process out as long as humanly possible. But after much persistence, today I have finally received my refund. I have had to fight for this one. Certainly not the normal thing to do here in AUS.

These guys need a good kick up the bum, and as they have an active ABN in Australia, they are required to play by the rules... or else face the harsh consequences. Stay far away from Black Swallow. They will surely find a way to stuff your day up! It's no wonder they don't have a physical store address. Stay scared BS!

Do NOT, I repeat DO NOT shop here. You will never receive the goods, nor refund. I had to call PayPal to intervene and get refund. #%&@ scammer, these people should be publicly punished.

I will only add the same scenario of purchasing an item, which never showed up. Promised refund which was never executed. I am glad I only lost AUD 89.00. Just stay away from this company.

Dodgy as never received my items and a 70 year old has been ripped off $420. In the process of the bank disputing this. Also ring Fair Trading in NSW as I have done, if no one can respond, I am done.

Black swallow company was cancelled in 2021 but now operated by BLACK SWALLOW BOUTIQUE PTY LTD ACN: 611 550 568. Company search names Registered address: ALEXANDER BARO, 13 Bendigo Close, WAKELEY NSW 2176 Start date: 27/03/2019 Principal Place Of Business address: 26A Ralph Street, ALEXANDRIA NSW 2015 Start date: 21/12/2017 Current Address: PO BOX 579, CARLTON SOUTH VIC 3053 Start date: 12/10/2023 Officeholders and Other Roles Document Number Director Name: ALEXANDER BARO Address: 13 Bendigo Close, WAKELEY NSW 2176 Born: 12/05/1990, FAIRFIELD, NSW Appointment date: 12/02/2019 Add me to the list of people ripped off. I won't be rolling over and taking a kick. I kick back.

Ordered a food dehydrator in August and still hasn’t arrived. Contacted Black Swallow and they said they couldn’t fill the order so would refund. This was 6 weeks ago and after messaging to chase up a number of times, still no money refunded and they’ve now stopped responding to our emails. DONT USE THEM!!!! Scammers……. Thieves……

I ordered a swimming cover and canceled my order because it was not the right one.I got a message saying the order is canceled and asked for a refund.My payment was done through PayPal account so they told me to make a claim and we will work with them I did what I was told.I paypay told me seller will respond by 27th they didn’t respond.I send them another email but the answer you only get from them is we will get back in 2 business day.Ripping off old people is not the right thing to do.If you can’t provide the service don’t operate simple as that.

Don’t purchase from Black Swallow, I ordered a king size pillow topper that never arrived. They stated they would provide a refund I have been chasing the refund for two months.
The contract number is disconnected and there is no customer service. Dodgy company.

Paid for a product that wasn't sent. Have had to chase for a refund ever since. It's been two months and still no refund. Nothing but the occasional promise that doesn't eventuate. Paypal dispute was closed because a refund was initiated but not provided. The dispute was reopened and black swallow aren't responding to it or actioning the promised refund.

3 Months and still no refund, infuriating!

UPDATE

GOT NOTIFICATION THAT REFUND WAS SENT THROUGH PAYPAL THE DAY AFTER MY REVIEW. BUT…..

I HAVE JUST BEEN ADVISED BY PAYPAL THAT THE REFUND DID NOT GO THROUGH

I ordered an item and after a few weeks (we live rurally, so I always add a week or two) the item had not arrived. I emailed them and they said oh so sorry, we will send it today. Still no product. I contacted again and they apologised and said they would refund the money - $180. Never happened. Phoned the number and surprise surprise, it's been disconnected. This is such a shame, I am so disappointed. My faith in human nature notched once again.

Waited for over a week for a purchase to be sent. Contact them and was advised there was delays in processing orders. Was offered a refund which I accepted. Still another week later and I sent numerous emails and no reply or refund.

This company is pathetic…… my order was placed on 29/8/2023 expecting my parcel in a few days. I emailed on 11/9/2023 to be told there was technical glitch in suppliers system, apparently resolved and would receive email in 2-5 days with tracking information. Emailed them again on 18/9/2023 as still no sign of it being sent, this time to be told due to high volumes processing was taking longer than usual and would be shipped in 2-3days. After reading all the reviews today I have just emailed to cancel my order and get a full refund to which they instantly replied saying they have cancelled the order and refund has been made, now I’ll just wait and see if I actually get the money back ( won’t hold my breath) Moral of this long winded story is DO NOT BUY FROM BALCK SWALLOW and remember to use PAYPAL ( guess that was my first mistake) they will take your money and give you nothing in return 🤬🤬🤬

Placed order still waiting on despatch notice starting to think I’ve been scammed , no reply to email sent

Spent over $100 for sunscreen, after confirmed your order, they sent another email said that they had no stock and refund will process between 3-7 days, but never heard anything from them afterwards and they didn't reply any of your email. I will make whenever complaints to crack them down.

BUY AT OWN RISK DONT SAY I DIDN’T TRY TO WARN YOU!!!!!

Purchased MAX CASE 820 (2 of these) for steal of price (too good to be true) 1x ORDER1 $496.75 2. (15mins later) ORDER 2 $470.05 from Black Swallow NSW.

Please note; these particular cases are also sold at other stores (but) at inflated prices (which I believe are supplied by the same supplier accross Australia) as I have spent around a year making various enquires to various stores regarding this particular product) and I believe he is offering * available stock ONLY to certain stores advertising this product at heavily inflated prices (in some cases 3-4 times its usual price) and it seems the best price * entices this particular supplier to allow available stock to stores promoting his inflated pricing * if a sale is not large enough then he refunds and retracts the sale which is not fair. I contacted fair trading yesterday and today and followed the advice given to me (see email 2) I advised them they'd not supplied me my consumer guarantee and to contact their banking institution to cancel the refund (which still has not been received holding me back from replacement of my (too good to be true) purchases) i asked black swallow * Why they ignored my request to supply 'replacements' OR some type fairer recourse (I can wait if it's a stock or availability issue) I also called other stores today (whom sell this particular product) and I was not surprised to hear (stores selling the same item and from the same supplier (I'm fairly sure is correct) and strangely (if I paid near 4x more) the supplier has 20 in NSW ready for prospective sales (yet) chose to retract my advertised deals (seemingly) because he didn't like the (misleading) advertised deal @BLACK SWALLOW I'm my case I lost both my purchases supplier seemingly didn't like the advertised price OR amount he was making from these two purchases) I was advised (after two weeks since placing orders & having to remind the store BLACK SWALLOW I'd not received tracking details before I got this response

“Hi Hayden,

Thank you for getting in touch with us.
We sincerely apologise for the inconvenience caused by the delay in receiving your orders. We understand how frustrating it must be to have waited for so long.

Upon investigating the matter further, we discovered that there was a technical issue that prevented the items you ordered from being properly synced to our supplier's system. This issue arose due to a stock problem on their end.

To rectify the situation, we have taken the necessary steps to cancel your orders and have initiated the refund process with our accounts team.

Please allow 3-7 business days for the refund to be issued. Once complete, you will receive an email confirmation.

We assure you that we are working diligently to prevent similar issues from occurring in the future.”

Then I called NSW fair trading & advised to remind black Swallow of their legal obligation to fore fill the sales agreement

I also lodged comfair trading NSW & lodging ACCC complaint (it seems) i have not provided me the consumer guarantees as specified by law

Black swallow basically issued the refund advice without me getting any say to my requested replacement (which is a legal right in such circumstances)

I ask that black swallow supply me a replacement and not the refund for both purchases a

If this fails I have a right to request a refund * up to the same inflated sale price as any other store selling the exact same product as advised by fair trading NSW

Black swallow and the supplier entered a legal binding agreement at confirmation of these two sales and failed to supply the goods because (I believe the supplier gets a better return at inflating the prices selecting clients based from the highest bids/sale

But retracts the sale * If the price was not warm enough (I actually called another store selling MAX CASE 820 to prove my point) and this other store has the same item for nearly 4 times it’s valued price (& like a clock) the other store called the supplier who was happy enough to advise staff he has 20x ready for prospective customers * if I pay four times the cost of it’s actual value

May the highest bidder win? Don’t bother I say

I then asked black Swallow late yesterday

“Please contact your banking institution to amend the refund I had not st all agreed to prior to today “

And still (today) no refund received OR can be seen at my end (although they repeatedly advise me it’s been provessed and wait 2-7 days (initially they already advised me this) but I was forced to remind them two days later I had not received anything via my bank

So I’m taking this matter all the way to mediation as looking at other unhappy customer experiences certainly suggests this black Swallow/ & the supplier needs to be investigated (just to see which party needs to explain

Don’t buy from Black Swallow, they make excuses that the item of purchased had a technical issue syncing over to their supplier's system. Then proceed to say they have resolved this issue and advised their suppliers to have this shipped urgently.

So you wait patiently for further correspondence saying that it is in process of being shipped and nothing, though if you email them back and say you’ve seen the reviews and request a refund or you will proceed with further action. Boom refunded within minutes.

I have notified Afterpay of this merchant and screen shot and sent pics of reviews and my emails addressing my concerns on allowing a merchant access to to Afterpay only to have customers scammed of money and no product is actually being received!

Haven't delivered my product i paid for in May 2023 Bunch of thieves

BUYER BEWARE!!! Ordered hair products and waited a month before asking for a refund. They got back to me and said they would refund me in 3-5 working days. Again waited nearly a month. Had to lodge claim through PayPal for refund.