Seems I got off quite lightly compared to other customers. I received my order so late it was unwanted, I had meanwhile ordered from another company and received the item in 2 days. Attempted return... See more
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Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatch... See more
Company replied
I wish I'd checked trustpilot for reviews before I ordered on this website as i woukd never have ordered fro the company. I purchased a telescopic fishing rod and reel for my partner and clearly been... See more
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... See more
Company replied
Company details
Written by the company
we are here to answer all your queries
Contact info
Morocco
- blacknorway.com
1.3
Bad
239 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing arrived
Nothing arrived - no contact and 20 pounds down the drain.
Avoid !!!
25 February 2025
Unprompted review
I ordered 2 x Magnetic Energy Bracelets…
I ordered 2 x Magnetic Energy Bracelets in September 2024.
After chasing, they eventually arrived in October 2024.
When they did arrive, one of the bracelets was unusable as the hole for the strap was blocked.
I reported this and was told that another one would be sent out and I did not have to return the faulty bracelet. I therefore disposed of the bracelet as it was faulty and useless.
Between October and 7th January 2025 I did not receive any replacement despite chasing numerous times. They also said that they didn't have the correct shipping address which was untrue as I had previously confirmed this with them.
On the 7th of January I requested a full refund.
I then stopped receiving email responses from them and I could only contact them through your website.
Yesterday they emailed me and offered a 30% discount but said that if I wanted a full discount that you would only do this if I sent the faulty item to China.
I purchased the bracelet from a UK company. They previously stated that the bracelet did not need to be returned. As stated, the bracelet has been disposed of as it was faulty and useless.
All I want is a full refund for the bracelet.
I have tried emailing their admin email address but no response.
Shocking company - please do not buy from them.
7 September 2024
Unprompted review
Utterly shocking.
Took 25 days to get to me - only 15 days too late for the birthday I bought it for and then only part of order delivered. Shocking service/
25 February 2025
Unprompted review
Do not use this company!
Do not use this company!! Item ordered early December and incorrect item received. Despite regular emails the correct item has still not been received, requests for a refund have been ignored. The company leads you to believe that the goods are coming from UK but actually come from China.
Dreadful customer service!
2 December 2024
Unprompted review
Do not order from this company
I ordered a pair of shoes on 5 January. Despite numerous request for updates & promises they were dispatched no shoes received and now i am asking for a refund i am not receiving any replies. i think the replies were automated not from an individual as implied. This must be a scam
5 January 2025
Unprompted review
This a fraudulent company-DO NOT…
This a fraudulent company-DO NOT INTERACT ON ANY LEVEL WITH THIS SCAM CRIMINAL SCHEME
15 February 2025
Unprompted review
Refusing to refund for goods not received
I ordered a camping cooker last November. If never arrived. Horrified when I found out it was coming from China.
Have written several emails and am being fobbed off asking me to wait for their enquiry and then saying zi don’t have to return it if dissatisfied. Still trying to get a refund. Do not use this company - a real scam
13 February 2025
Unprompted review
This Company is terrible - do not use them
I also wish that I searched for reviews before I ordered. The worst experience I have ever had shopping online! So bad I thought it was a prank!
Initially waited 6 weeks following my order. Was lied to, told that there was an issue with my delivery address. They then confirmed my address to me and I received a delivery a few days later.
The item I received bore no resemblance to the running hoodie I ordered. It looked more like a knitted cardigan and was an unknown brand.
When I complained I was offered a 30% discount if I kept the item! I refused. I was then told I had to return the item to China at my expense if I wanted a full refund (The Black Norway website promises free refunds!).
Upon further persistence, I was given a UK address to return the item to, at my expense. I did get my refund, although I had to pay for return postage, 2.5 months after placing my order.
13 February 2025
Unprompted review
How can i report them to the police?
How can i report them to the police?
The tracking is not valid, they dont respond.
6 February 2025
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Black Norway
This is an update on my review of Black Norway. I initially gave a one star review based on goods not arriving and tracker service wanting to charge a £1 to say where the order was (which I assumed was a scam).
I have since received the shoes ordered. They were shipped from China. Delivery was very slow at around 3 weeks, but they did arrive.
6 February 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Absolute scam
Absolute scam. Ordered thermal motorbike clothing for my husband - I’ve never received it, they’ve now stopped responding to my emails. I’m £113 out of pocket. So fed up.
4 February 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I cannot recommend this company
I cannot recommend this company after failing despite promises to deliver my goods. I have now reverted to my credit card company to recover my money.
3 February 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Beware - Black Norway
Beware - Do not buy from Black Norway - fraudulent/scam Company - they only want your money
I ordered an item in early December 2024 - and as of 31 January 2025 I’ve received nothing. I contacted ‘Jeannie’ several times - I demanded a refund - nothing
Thankfully it was only a small amount that I can afford to lose
After posting this review on Trust Pilot, as of 7 February 2025, I received a full refund to my account
13 December 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scam Company BEWAREDo not order any from this…
Do not order any from this compatwithiut reading the reviews. I ordered a pair of size 11 slippers, they took 32 days to arrive and when they did arrive they were size 40, miles too small. I tried to get a refund they would only accept to send another pair, when I refused this they offered 30% refund, I refused again. Then they said if I send the slippers back to China at my own cost they would refund me. I refused. I have made a complaint to the trading standards via the citizens advice website, but if you do not want the hassle do not buy from this scam company!
21 January 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Be careful - have to fight for customer service.
Finally after numerous complaints I have received a refund. It has taken 2 months but Ben has provided good customer service and refunded the full amount for the sewing machine that does not work. Given an extra star but I would still be wary of buying from this site.
23 December 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Stay Away!
Should have checked Trustpilot before ordering. I had no issues ordering or receiving the goods. The item wasn't suitable. I contacted them to get a refund and that's when the fun started! I was told I could keep them and they would send another pair out. Then they would give me 20% refund, then 30% refund. I have cut my losses but I will NEVER use this company again. Stay away!!!
24 January 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Currently going through a dispute with my bank to hopefully get a full refund. Please DO NOT use this site. They are a complete scam and the website looks legit and SO misleading until you place your order unfortunately.. again gets “shipped” from china. No way of cancelling straight away. No contact number to call. Your items are “in transit” on a plane…. From china … has not appeared yet and have no hope. No communication what so ever. Not like your normal UK website where you can straight away cancel or be put through to customer service. They make it very hard. Very dodgy I don’t know how they get away with it
9 January 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scam
Paid for some cycle trousers on Jan 2nd, haven't arrived, no details on delivery, email support response vague and unhelpful....will be trying to recover from bank after 15 days .... professional scammers I suspect.
Update!... completely wrong item just arrived no information on how to return or get refund.. hopeless!
2 January 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
TOTAL SCAM! DONT USE!!
TOTAL SCAM! DO NOT EVER EVER ORDER FROM THIS COMPANY!
I bought this item from them:
Summer mesh shoes men sandals beach slippers blxck norway. £34.95
The item didn’t arrive so I complained via email, I was told that it had arrived and they sent photo evidence.
It turned out that what arrived were a cheap pair of black socks! Absolutely livid!!
3 December 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Wrong item sent to me. Refusing to give a refund once returned.
Ordered a hoody from this company on the 21st November. Ordered a white one and got sent a pink one. Sent it back to the returns address on the packaging and all they did is keep asking me where I sent the return to despite me telling them several times. They then told me it’s been sent to the wrong place despite it saying the returns address clearly on the packaging when I received my item. Don’t put return addresses on packaging if that isn’t where you want returns to go to. Wasting everybody’s time with that.
Company has honestly pissed me off, wasted so much of my time and money. Spent 50 pounds on the item and 6 pounds sending it back so now down 56 quid for nothing in return. Whole company is run by a bunch of clowns. No professionalism from any individual I have sent e-mails to asking for a solution to this problem.
AVOID THIS COMPANY. They are just running a massive scam and if you have any issues they will not help you. Deal with a proper reputable company that will help you if any issues arise. I’ve pretty much accepted I won’t get my money back.
21 November 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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