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3.3
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Setup was done already, so now just using it outside. The battery slot pops open way smoother than with the old bubble machine I had—no tools or prying. Didn't expect it to feel so hassle-free each time I need a refill.
Although it took a few weeks for our order to arrive, the delivery was accurate and the product matched our expectations. The customer service was outstanding, with prompt and helpful responses to our emails.
Reply from Blackenx
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@blackenx.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
Scam site which also owns Heneapp. Send out bad products and don’t give refunds. AVOID!
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