I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
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See what reviewers are saying
I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more
Company replied
Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more
Company replied
I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more
Company details
- Financial Institution
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Payment Service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
730 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
do not keep big amount here, because you can lost them
From the very beginning everything was quite good, it was very convenient for me to use their service, I received and sent money without any problems. But at some point they blocked my account with my money and requested additional information on my transfers. I gave them all the data they asked for. Currently, my money still blocked in the account, 2900 euros. They still did not returned the money to me. I hope that this issue will be resolved someday, but it has already been almost 6 months
2 October 2023
Unprompted review
Reply from Blackcatcard
Dear Iryna Pcheniuk,
We prioritize the security of our clients and adhere to all Maltese and EU financial regulations. As a result, we may need to conduct security and Anti-Money Laundering (AML) checks on transactions.
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Iryna Pcheniuk,
Thank you for the review.
We are sorry for the inconvenience. Unfortunatelly, AML checks are a legal requirement, and the process is carried out according to protocols that we can't speed up. the AML checks take longer time in some cases. Please, check your email inbox and/or support chat in the Blackcatcard app and online bank regularly, if the complaince team requests additional documents. Your replies will speed up the process.
Best regards,
Blackcatcard team
The support must be composed of parrots…
The support must be composed of parrots and monkeys. There was no single meaningful response
27 February 2024
Unprompted review
Reply from Blackcatcard
Dear Vasil Dimitrov,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Don't send them money!
Don't send them money! They froze the money on my account and say that their SEPA and crypto withdrawals don't work anymore, and I can't withdraw my money. They never announced me about it, I found it out myself when I couldn't withdraw my balance. Now I'm going to complain to the European financial authorities about this scam.
27 February 2024
Unprompted review
Reply from Blackcatcard
Dear Alyna A,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
______
Dear Alyna A,
Please be aware that Blackcatcard is currently undergoing switching SEPA payments providers which results in temporary delay in payments conduction. We understand how important this is to you and thank you for your trust in us. Our technical team is actively working on resolving this issue with the utmost urgency and efficiency.
Please note that all card operations are fully available and not affected, so you can pay online and offline with your Blackcatcard as usual.
In addition, the crypto service is also fully accessible. And until February 29, 2024 inclusive, you can top up your account via Binance pay with a 0% commission.
We apologize for any inconvenience this switch may cause and will keep you informed with updates on the situation and notify you as soon as SEPA transfers are back.
For further information and assistance, please contact our support team in-app or via the website.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Money stuck in BlackCatCard, transfers do not work
Unfortunately transfers stopped working completely and they DIDN'T EVEN BOTHER to let the clients know.
As of today (almost a week since then transfers stopped working), they still can't provide any timeframe as for when or if this will be fixed.
Sadly, they lost all my trust and I am trying to figure out how to get my money out.
Some card payments didn't work as well, some did (as of yesterday).
It seems they are being investigated in many countries around Europe, so I am afraid they are going to end soon. They deny any impact on their operations but my experience is clearly different, so it seems they are openly lying.
Follow up after BCC's reply: Please, clarify openly WHY do you have to change "SEPA payment providers" all out of sudden and WHY HAVEN'T YOU NOTIFIED YOUR CLIENTS ABOUT THIS in any way.
Just like SEPA payments stopped working without any information (prior or even after it took place!), I have all reasong to worry that other payment options may suddenly "disappear" without any notice as well.
I can confirm that spending money via card works as of today BUT only for goods! Using it to top up any account on-line doesn't work, getting "debit card cashback" (cash with a purchase, not "cashback" in sense of a small reward for a purchase) gets denied as well without any reason (while this is a MasterCard service that works with all MC cards otherwise, regardless of the country, in which they were issued). So, I can't get to my money in any way. I can only spend them and I don't know if I can 100% rely on this being possible forever either. If I had all my funds with BCC, I'd be homeless in a few days (rent can't be paid via card).
You are being investigated in many countries. Can you say anything about it? And why is the changing of "SEPA payment providers" happening just in the same time as this investigation? Is it just a coincidence? (If so and it was planned - why haven't you told your clients before?)
When I have asked you to cancel my account, you said it's not possible now, as I can't transfer my funds in any way at the moment. I have to wait when it's possible again. If and when that is going to happen - no one has told me.
26 February 2024
Unprompted review
Reply from Blackcatcard
Dear Marcel,
Please be aware that Blackcatcard is currently undergoing switching SEPA payments providers which results in temporary delay in payments conduction. We understand how important this is to you and thank you for your trust in us. Our technical team is actively working on resolving this issue with the utmost urgency and efficiency.
Please note that all card operations are fully available and not affected, so you can pay online and offline with your Blackcatcard as usual.
In addition, the crypto service is also fully accessible. And until February 29, 2024 inclusive, you can top up your account via Binance pay with a 0% commission.
We apologize for any inconvenience this switch may cause and will keep you informed with updates on the situation and notify you as soon as SEPA transfers are back.
For further information and assistance, please contact our support team in-app or via the website.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Almost every thing here doesn't work
The service is really bad, it's not a professional company. From over 1 month I'm waiting for displayed a few transactions in a history - I reported it many times, and they can only send the automatic message which the sens is "is not our fault, we can do nothing, you need to wait (maybe for whole your life), thanks for patience". So, if you made any transaction with the card you need to have your own documentation (I recommend making a screenshots of every transaction that you did to be sure that your account ballance is correct, really). I never had this problem in any other account.
Another thing - they offer a bonus 35€ from referral code if you fulfil the conditions (spend 1k€ with card). Forget about it, it's a scam! Because the transactions are not apearing in your history they will not pay you bonus.
I made a decision to transfer money to another account (that's I had never a problem like that) becouse this account seems too shady and I have not trust for. And then they had another problem - the SEPA transfers doesn't work. Obviously - like always - they don't know when they will fix it, it was few days ago.
The app is oldfashioned and have many lags.
Minus:
-card payment doesn't works correctly
-transfer doesn't work correctly
-bonuses (from the refferal code) are not paid, it's a cheat
-desktop have a lags
-custumer support answers quickly, but it's never helpful
The pros:
-they pay 4% p.a. for an account ballance
Anyway, it's a too big risk to put any money there, I recommend to choose normal bank, or better fintechs.
UPDATE: From 3 months is still the same. They didn't fix any of problem. This company is not serious.
17 January 2024
Unprompted review
Reply from Blackcatcard
Dear Anna Strzelba,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_____
Upd:
Dear Anna Strzelba,
Some transactions made with a payment card may not be displayed in the transaction history until we receive confirmation from the payment system for these transactions. As soon as we receive confirmation, you will see the needed transaction in the transaction history and you will be able to verify incoming and outgoing transactions and check the correctness of the displayed balance.
Until this happens, you can request a list of such transactions in the Blackcatcard app support chat.
The same applies for a bonus of EUR 35 for meeting the conditions of the bonus program. Once the confirmations are received, you will receive the full bonus. This is not a scam in any way.
We understand that this may be inconvenient for you, but we kindly ask for your patience during this process. Rest assured that we are doing our best to obtain all the necessary confirmations.
We hope that one day, your opinion will become more positive, as we are trying our best to assist our clients.
Best regards,
Blackcatcard team
_______
Upd:
Dear Anna Strzelba,
Please be aware that Blackcatcard is currently undergoing switching SEPA payments providers which results in temporary delay in payments conduction. We understand how important this is to you and thank you for your trust in us. Our technical team is actively working on resolving this issue with the utmost urgency and efficiency.
Please note that all card operations are fully available and not affected, so you can pay online and offline with your Blackcatcard as usual.
In addition, the crypto service is also fully accessible. And until February 29, 2024 inclusive, you can top up your account via Binance pay with a 0% commission.
We apologize for any inconvenience this switch may cause and will keep you informed with updates on the situation and notify you as soon as SEPA transfers are back.
For further information and assistance, please contact our support team in-app or via the website.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
What a waste of time !!
19/02/2024 @19:35
I maintain what I wrote below. After 1 hour on the chat with David, same scenario. They follow their check list and do not think outside the box ! They ask the same questions over and over again when they already have the information in the chat.
They are definitively a waste of time !!! The registering process is meant to be simple and taking few minutes.
That must be in their dreams !!!
More than 5 hours spent over 2 afternoons and the account is not opened :(
Everything is quite straight forward until scanning of your ID and once you succeed, because not too this or not too that, it is the taking of your own photo !!! Apparently my Sony Experia latest generation has not got a camera LOL !!!
Their support/chat line, another waste of time. When you do not repeat 3 times the same things because "Gregory" at the end of the line does not seems to have the neurons working, he's giving you advices on how to take a selfie ! The sentence "I have changed since the photo on my passport was taken" does not get into his brain's cells !!!
A friend of mine advise them because I have my cure ops in Malta, I should have broken my leg on the day I met him instead of listening on how brilliant Blackcatcard.com are !
19 February 2024
Unprompted review
Reply from Blackcatcard
Dear Isabelle JENKINS,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
________
Upd:
Dear Isabelle JENKINS,
We are constantly working to improve the registration process.
Sometimes documents may not be accepted due to unsuitable quality (insufficient lighting, glare, etc.). In such cases, you may need to resend another photo or scan of the document.
The most pressing problems and their solutions that arise during the registration process are collected here: https://blackcatcard.com/help/registration/
You can also easily go through the registration process using the desktop version of the app: https://desktopbank.blackcatcard.com/login/registration
And our 24/7 support will always answer all your questions if there are any difficulties in the registration process
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Suspected Ponzi Scheme for cashback
Suspected Ponzi Scheme for cashback!
After waiting 4 months for any cashback for November, they claim transactions still have not been verified they are waiting for. I see the same situation happening for every single month and despite request to evaluate this issue to management I receive only requests to wait further without a rough time window to resolve this. This is absolutely un-acceptable. As a customer I do not care who is responsible for these processes, I only have one contractual partner...
Please no rubbish about uploading my details to a safe zone on truspilot, contact me directly. Just ask your customer service about who is reporting these issues and reach out to me anytime if I am the only one...
I am reporting this as banking fraud to the European Anti-Fraud Office. Good luck to you.
Update following Blackcatcard response:
Have you read my review?? You have just confirmed exactly the point I am making and the reason why the service is crap.
There are many transactions from over 4+ months ago that are not yet confirmed since the account was opened and I have not received 1 cent cashback…
And I cannot cancel the card with non confirmed transactions! I have never experienced something like this in my 20+ years using Mastercard. So now I’m stuck waiting for an undefined time while you receive fees for a dormant account…
Try to see the problem from your customer view if you want to improve. Your customer says this is unacceptable and wants a solution from his contractual partner and no-one else: Like paying cashback on transactions already confirmed or something else. Work it out if this isn’t fraud.
14 February 2024
Unprompted review
Reply from Blackcatcard
Dear William Stevenson,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
______
Upd:
Dear William Stevenson,
Some transactions made with a payment card may not be displayed in the transaction history until we receive confirmation from the payment system for these transactions. As soon as we receive confirmation, you will see the needed transaction in the transaction history and you will be able to verify incoming and outgoing transactions and check the correctness of the displayed balance.
The same applies to purchases on Amazon using a card. As soon as we receive confirmation from the payment system for these transactions, you will receive cashback for this transaction (if you have selected the appropriate cashback: "2% cashback on Amazon purchases")
We understand that this may be inconvenient for you, but we kindly ask for your patience during this process. Rest assured that we are doing our best to obtain all the necessary confirmations.
We hope that one day, your opinion will become more positive, as we are trying our best to assist our clients.
Best regards,
Blackcatcard team
_______
Upd:
Dear William Stevenson,
We appreciate your feedback and understand how important it is to quickly resolve this issue. We are committed to helping all of our customers and working diligently to do so. We are currently working on this matter and taking all necessary steps to ensure a positive outcome for you.
About the commission:
Dormancy fee occurs if a client has a Blackcatcard account, but it’s been inactive for over 6 months. We do our best to provide the best pricing to our clients, and you know the maintenance of your account is free for a client. However, when an account is inactive, its maintenance costs us money, which is unsustainable for us in the long run.
You can find more about dormancy fee here:
https://blackcatcard.com/blog/what-is-a-dormancy-fee-and-why-should-you-consider-it/
Best regards,
Blackcatcard team
endless verification process
they demand documents, then they demand other documents that were not discussed before, then other and more and more...then they demand each time to re-photograph the documents from different possible and impossible angles, and this process is endless
10 February 2024
Unprompted review
Reply from Blackcatcard
Dear Nick,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
________
UPD:
Dear Nick,
We are constantly working to improve the registration process.
You can find more about the document requirements for registration here: https://blackcatcard.com/registration/what-documents-are-required-for-registration/
Sometimes documents may not be accepted due to unsuitable quality (insufficient lighting, glare, etc.). In such cases, you may need to resend another photo or scan of the document.
The most pressing problems and their solutions that arise during the registration process are collected here: https://blackcatcard.com/help/registration/
And our 24/7 support will always answer all your questions.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Everything the best !
6 February 2024
Reply from Blackcatcard
Dear Igor Baran,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
I´st very quick to make a account-…
I´st very quick to make a account- without any problems. Thank you for all.
8 February 2024
Reply from Blackcatcard
Dear Achim,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Unjustifiably withholding my money for more than six months
For more than half a year they have been withholding my money for no reason. The support service only responds with answers copied and pasted. Give back my money that you withhold from you.
My name Pedak Serhii
My Email titan.lawer
UDP Provided data via the Trustpilot form 06.02.2024
UDP What documents do I have to provide? All the documents that I had to provide, I have provided, as confirmed by your support service. What other documents do you want from me?
You're conducting an audit. What's my money got to do with it?
I ask you again WHY are my money being withheld? HAVE I DONE SOMETHING ILLEGAL?
UDP 16.02.2024
Good afternoon! Will you give me an objective answer?
UDP 19/02/2024 The money was returned.
6 February 2024
Unprompted review
Reply from Blackcatcard
Dear Sergey,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Sergey,
We prioritize the security of our clients and adhere to all Maltese and EU financial regulations. As a result, we may need to conduct security and Anti-Money Laundering (AML) checks on transactions.
We understand that this can be inconvenient, but we kindly request your patience during the process. Please be assured that we are doing everything we can to expedite the investigation of AML cases.
We kindly ask you to provide all requested documents from our Compliance Department. Please rest assured that your funds are safe and secure, and under no circumstances will our licensed financial institution take possession of them.
We sincerely apologize for any delay in resolving this matter, as the security of our clients is our top priority.
Best regards,
Blackcatcard team
_______
Upd:
Dear Sergey,
The problem described in your review requires closer attention, since this is an atypical case. We are very sorry that the solution is taking so long. In turn, we have made every effort to resolve your issue as soon as possible.
We sincerely apologize for any delay in resolving this matter, as the security of our clients is our top priority.
Best regards,
Blackcatcard team
_______
Upd:
Dear Sergey,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear RADOSLAV LYUBENOV,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
I cant register
I cant register, I scan passport and scan my face then it goes back in a loop and ask for passport again.
21 January 2024
Unprompted review
Reply from Blackcatcard
Dear Aziz Khader,
We are sorry for your negative experience. If you can provide us with your details via the secure Trustpilot form, we will do our best to solve the issue you have met and improve your opinion.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Aziz Khader,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
In the meantime, try using the registration instructions provided on our website: https://blackcatcard.com/help/registration/
This probably should help.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Sajnos
Unfortunately, my account was blocked in October 2023, and €11,189 has not been returned since then.
I don't see the amount on my account, they have allocated it to their own account.
Every time they say that the account is under review, and they will notify you by email.
I don't really understand what's going on!
Where should I go to get a serious investigation?
20 January 2024
Unprompted review
Reply from Blackcatcard
Dear Péterné Hinkel,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Péterné Hinkel,
As we comply with all Maltese and EU financial regulations, sometimes we are obliged to check transactions for security and AML reasons. Unfortunately, this is not a process we can speed up.
The problem described in your review requires closer attention, since this is an atypical case. We are very sorry that the solution is taking so long. In turn, we have made every effort to resolve your issue.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Patrick Michael Hahn,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear SchorpioMisel Mumlek,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Easy to register
10 January 2024
Reply from Blackcatcard
Dear Arturs Gorbulko,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear Salvatore,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Give 5stars
Give 5stars, Because I had A problem with my proof of address (my new address and old one)… the support team answered me very fast and we resolve problem. That was really nice. Thanks..:)
8 January 2024
Reply from Blackcatcard
Dear E..,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
Very good paying
Very good paying, very good connection with binance, I like it, it's new but I already use it with pleasure.
4 January 2024
Reply from Blackcatcard
Dear Alin Madalin Porca,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
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