Excellent Service... Very Flexible... Some times you find it just by your home so you don't have to run here and there (Bus stations etc) to find a transport. Most Economical even booked at... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used this service many times, in different countries. But the last two trips have been disappointing. The first time, the driver simply didn't want to take me to my destination. And the second ti... See more
Company replied
All good! The only thing that sometimes irritates me is that some drivers don’t confirm the start and end of the travel, which affects the discount for passengers, even if the passenger has confirmed... See more
Company replied
I went to Munich with Claire and it was a super and comfortable trip. She's so nice, talkative and patient person. By mistake I took a wrong train and she didn't have any problem to pick me up in anot... See more
Company replied
Company details
Written by the company
BlaBlaCar Bus, train, carpooling : Go anywhere with the BlaBlaCar app. Compare and book the best rides at low prices. Take your pick from thousands of destinations and travel across 22 countries.
Contact info
84 avenue de la République, 75011, Paris, France
- https://support.blablacar.com/s/
- blablacar.com
4.3
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good!
All good!
The only thing that sometimes irritates me is that some drivers don’t confirm the start and end of the travel, which affects the discount for passengers, even if the passenger has confirmed it.😄
2 April 2026
Reply from BlaBlaCar
We're glad you had a good experience! We appreciate your feedback regarding drivers not confirming trip details, which impacts passenger discounts. We will look into this to ensure a smoother process. Thanks for letting us know.
Using BlaBlaCar is extremely frustrating and unreliable
Using BlaBlaCar is extremely frustrating and unreliable.
This has happened to me repeatedly: I book a ride with a “Super Driver” who supposedly responds quickly, yet the driver simply never confirms the booking. Despite this, BlaBlaCar immediately charges a service fee (around €5), which then remains blocked and unusable for hours or even days.
I tried again with another driver – same result. No confirmation, money blocked, time wasted.
This is not a rare issue but something that happens almost every time. The worst part is that drivers face no consequences for ignoring requests, while the user bears all the inconvenience.
Because of this, you cannot rely on BlaBlaCar when you actually need transportation. Instead of making travel easier, it creates stress, uncertainty, and unnecessary financial friction.
Very poor user experience. Not recommended.
1 April 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are sorry to hear about the frustration and uncertainty you've experienced with unconfirmed bookings and pending service fees. We understand how important reliability is when you're planning a journey, and we regret that we let you down in these instances.
To allow our team to look into your account and investigate these driver interactions further, please reach out to us through our contact form at https://www.blablacar.co.uk/contact. We value your feedback and are committed to improving the experience for our entire community.
We hope to provide you with a much smoother and more reliable travel experience in the future.
You guys canceled my last trip going…
You guys canceled my last trip going home to Sweden so I had to pay over 350 to get home....it wasn't any fraud it was my friend in Sweden helping me you arsewipes. I won't recommend your service to anyone...
1 April 2026
Reply from BlaBlaCar
Hi. I am sorry to hear about the cancellation of your trip and the significant unexpected costs you incurred as a result. We understand how frustrating it is when travel plans are disrupted, especially when you are trying to get home.
To allow our team to look into the specific details of your booking and provide further assistance, please reach out to us through our contact form at https://www.blablacar.co.uk/contact. We value your feedback and hope to have the chance to regain your trust in the future.
Reply from BlaBlaCar
We're glad you found your experience straightforward. Thank you for your feedback; it's greatly appreciated.
Traveling to Munich
I went to Munich with Claire and it was a super and comfortable trip. She's so nice, talkative and patient person. By mistake I took a wrong train and she didn't have any problem to pick me up in another place. I would travel again with her 100%
31 March 2026
Reply from BlaBlaCar
Hello. We're happy to hear that your trip to Munich was super and comfortable! We appreciate your kind words and are so glad that the unexpected train change didn't cause significant issues. Thank you for your positive feedback; we value it greatly.
None like BlaBlaCar
Well selected drivers that represent the BlaBlaCar team and networks and refunds that works perfectly and efficiently.
30 March 2026
Reply from BlaBlaCar
Hi. We're happy to hear that you had a positive experience with our drivers and efficient refund process. We appreciate you taking the time to share your feedback!
Absolutely unacceptable service
Absolutely unacceptable service. The driver stopped for an extremely short time and left without ensuring all passengers had boarded. I was traveling with a 63-year-old person with limited mobility—there was no realistic way for us to make it on time.
To make matters worse, the driver didn’t even stop at the designated boarding area and drove off without checking for other passengers. This level of negligence is shocking.
What’s even more frustrating is that when I contacted customer service, they simply said they were sorry that I couldn’t find the bus, shifting all the blame onto me instead of acknowledging that the driver arrived late and made an absurdly brief stop.
Because of this, we had to spend extra money and significantly delay our trip. Completely unprofessional, disrespectful, and unacceptable. I would strongly advise avoiding this service.
28 March 2026
Unprompted review
Reply from BlaBlaCar
Hello, we are truly sorry to hear about the distressing experience you and your companion had; this certainly does not reflect the standard of service we aim to provide. We understand your frustration regarding the boarding process and the support you received, and we would like to look into this further for you. Please reach out to our team through our contact form at https://www.blablacar.co.uk/contact so we can give your case the attention it deserves. We hope to have the chance to regain your trust and provide a much smoother journey in the future.
It was really good
It was really good! Great service and perfect driver. Thank you so much
30 March 2026
Reply from BlaBlaCar
We're happy to hear that you had a great experience with our service and driver! Thank you so much for your positive feedback.
Reply from BlaBlaCar
Hello! We are so glad to hear that you had such a positive experience with us.
Wishing you many more wonderful travels ahead.
One of the worst apps I've ever come…
One of the worst apps I've ever come across(. It's impossible to change language - though I've been living in Spain for several month I'm still learning Spanish and it isn't good enough for undestanding this enormous amount of notifications from the app - I have to screenshot them and then use a translater(. And some functions seem to work incorrectly - I've proved my identity three times and got email confirmation but the app is still demanding it. And there are also minor irritating things
28 March 2026
Reply from BlaBlaCar
Hello, thank you for sharing your feedback with us. I am truly sorry to hear about the technical difficulties you’ve encountered with the language settings and the identity verification process.
To help us investigate these issues and get your account sorted, please reach out to our team through our contact form at https://www.blablacar.co.uk/contact. We are committed to improving your experience and hope to have you traveling smoothly again soon.
Un transport confortable et silencieux
Un transport confortable et silencieux. Gain de temps et absence de bruit de bus.
28 March 2026
Reply from BlaBlaCar
Nous sommes ravis d'apprendre que vous avez trouvé notre transport confortable et calme ! Nous vous remercions de votre retour concernant le gain de temps et la tranquillité du trajet.
Good afternoon
Good afternoon, our experience is not good, we go France to Lisbon, Lisbon to Paris three times but no time table for eat food no time table for caffe no for toilet, driver stay on hotel only for 10mints , in 10mnt what we do eat, fresh or caffe, driver behavior is bad talk with passenger very rood , we travel 5 times 3 person 4person but after we no go to in black bla bus next time
25 March 2026
Unprompted review
Reply from BlaBlaCar
Hello, and thank you for sharing your feedback with us.
We are truly sorry to hear that your recent journeys between France and Lisbon did not meet your expectations, especially regarding the break schedule and the driver's conduct. Your comfort and safety are our priorities, and we regret that we missed the mark during these trips.
We would like to investigate this further, so please reach out to us through our contact form at https://www.blablacar.co.uk/contact so our team can look into your experience. We hope to have the chance to provide you with a much better journey in the future.
The BlaBlaCar Team
Utilisation facile de l'application…
Utilisation facile de l'application hormis quelques retarde de transmission de demandes de trajet.
23 March 2026
Reply from BlaBlaCar
Nous apprécions vos commentaires et nous réjouissons de la facilité d'utilisation de l'application. Soyez assuré que nous analysons les lenteurs signalées lors de vos commandes de trajets.
Reply from BlaBlaCar
We're glad you had a very good experience. Thank you for sharing your positive feedback with us; we appreciate it.
Reply from BlaBlaCar
We're glad you had a very good experience. Thank you for sharing your positive feedback with us; we appreciate it.
Communication facile et pertinence des points de rendez-vous
Communication facile, pertinence des points de rendez-vous
20 March 2026
It would be perfect if the drivers…
It would be perfect if the drivers responded to the questions rather sooner than later.
20 March 2026
They don't turn up
They don't turn up so if you want to miss your flight then welcome to the worst bus service in Europe. Flixbus is far more reliable even if it's not punctual sometimes.
The above review is from my own personal experience. Good luck
7 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.