I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I rea... See more
Company replied
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See what reviewers are saying
Don't buy this product. Unfortunately, the product I received has serious issues that make it unsafe to use: The jar arrived already open with no protective seal. The product looks par... See more
Company replied
I was a bit hesitant about shopping on an unfamiliar website, but gave it a try anyway. I purchased Felps Nanoplastia. Everything went smoothly. I received tracking information for my parcel (UPS) and... See more
Company replied
Great products will be definitely ordering again. If you use the keratin treatment make sure that you also ordered the Reconstruction products and apply straight after you rinse the Keratin. A... See more
Company replied
3.8
Great
297 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Delivered before the date
5 May 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Fast delivery good service
12 April 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I contacted so many time for more…
I contacted so many time for more information about the product via WhatsApp and I sent so many messages but didn’t get any answer and look like they are ignoring me
12 April 2023
Reply from Bkeratin
Hi Mitra, how are you?
Sorry about this, our team is in Brazil and because of the holiday we had, some messages accumulated... At no time did we want to ignore or give this impression.
I checked and we have already given you a return via WhatsApp.
Once again, sorry for this misunderstanding and I hope we can help you.
Best Regards
Larissa B.
Is very good product and makes the…
Is very good product and makes the hair soft and nice
3 April 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I been waiting 3 weeks for delivery but…
I been waiting 3 weeks for delivery but I'm so glad this product finally arived I will buy again but I will definitely order x 2 before is finished!
Product is perfect 👍💫
26 April 2023
Reply from Bkeratin
Hello Anna! How are you?
You ordered on April 6th and we shipped on April 11th, shipping takes approximately 5-7 business days. It says on the tracking that the first delivery attempt by the carrier was on April 18th, but you were not located. They made three unsuccessful delivery attempts and your order was delivered to a UPS access point for pickup!
We apologize, but we depend on the carrier and when they can't find someone at the address, they may not deliver.
But we're glad you liked the products and we hope you have a better experience next time you buy!
Best regards,
Rafaela G.
Great service
I was a bit hesitant about shopping on an unfamiliar website, but gave it a try anyway. I purchased Felps Nanoplastia. Everything went smoothly. I received tracking information for my parcel (UPS) and the parcel arrived on the predicted date with no issues. There were no customs charges. I will definitely be back.
29 March 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Excellent 👌
I bought the nanobotox kit shampoo and mascara and they are amazing!!! I will advice you to get some gloves for the application and apply them on a ventilated area cause the smell is strong, the products are very good you will see and feel the difference after you wash your hair! 💯 Recommended! Thank you Bkerantin for sending this products to the UK.
7 March 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Purchase of aftershave
I purchased an aftershave that is not available in the UK so great to be able to find it with a better shipping cost than has been quoted from other suppliers.
Only bad element is that I am assuming border forces ripped it open to examine (it had border force tape all over it) and completely destroyed the packaging it is in, as it is a gift this is frustrating, hence the drop of a star.....
7 February 2023
Reply from Bkeratin
Hello Donna! How are you?
First of all we are happy for your purchase in our site, our greatest satisfaction is to deliver to our customers what they want.
We are sorry to hear about Customs but unfortunately when the package leaves our company, we no longer have control over the handling of the boxes. We know how frustrating it is when the package arrives with the packaging violated, however Customs is a organization that is above any store and is authorized to open packages for inspection.
We hope to have another opportunity so you can have a better experience buying with us.
Best regards,
Rafaela G.
All is perfect 👍
30 January 2023
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
It was an amazing experience
It was an amazing experience, I highly recommend BKeratin. The product arrived on time!
15 December 2022
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I have ordered products from them
I have ordered products from them. The whole package was damaged and I have contacted the customer service but still I don’t have response from them! Zero professionalism! I will never buy from them! If those products were cheap then it’s fine but for a small 100ml bottle nearly £50? This is too much plus damaged that I couldn’t use it. I threw to the bin! Shame on you!!
23 December 2022
Reply from Bkeratin
Hello, how are you?
I have talked with the responsible department about what happened and we are very sorry for this. We contacted you to solve your problem and we are waiting your answer to proceed!
We will also contact our carrier because when the product left here, it was packaged correctly, as our inspection team reported. We believe it was damaged during transport, we will ask the carrier to be more careful when handling the packages, because from the moment it leaves the company, we have no control over the handling of the product.
Once again we apologize for this and we hope to have another opportunity so you can have a better experience buying with us!
Best regards,
Rafaela G.
Very Good products / very good…
Very Good products / very good packaging and tracking . I am absolutely satisfied.
5 December 2022
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
good service
Securely packages and good service
I haven't tried the products yet, looking forward to tying them soon
5 December 2022
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Danielle R.
Mariola
very good company and contact. everything quickly and very fast.
I have ordered products 3 times and I'm satisfied. I recommend :)
17 November 2022
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Ok product not perfect for already…
Ok product not perfect for already chemically treated hair but works well on natural frizzy not previously chemically rebounded hair from Japanese straightening
10 October 2022
Reply from Bkeratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
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