Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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Reply from Bitvavo
Dear Shireen,
Thank you for sharing your review with us.
It's nice to see that you find our interface easy to understand and excellent to use. This is exactly what we're aiming for!
We appreciate your feedback!
Selina
- Support team Bitvavo
Terrible service
I bought BTC through Bitvavo and honestly regret it. Trying to transfer to my hardware wallet was a nightmare—small amounts, big amounts, didn’t matter. Transactions kept failing, and little explanation of how their verification even works for amounts over €1,000.
Then it got worse: my BTC withdrawals to an external wallet were completely blocked. After sending a ton of emails, the only thing they told me was that they kept on saying..they were “certain” I was being scammed or that fraud was involved. No real explanation, no solution. Just that I could sell everything and withdraw euros to my bank account—which obviously isn’t what I want and would cost me money.
After pushing them again and again, they finally asked me to prove the hardware wallet is mine. I sent everything they asked for… and then nothing. Complete silence.
The platform itself might work, but their support is terrible. This whole experience has been beyond frustrating. I would seriously think twice before using Bitvavo.
21 April 2026
Unprompted review
Reply from Bitvavo
Dear Reviewer,
Thank you for sharing your feedback. We understand that the blocking of your BTC withdrawals and the subsequent communication have caused a great deal of frustration.
As a regulated institution, Bitvavo is required to monitor transactions to ensure the safety of our users and the platform. When our systems detect an increased risk of fraud or scams, we are obliged to temporarily block withdrawals for investigation. We do this to prevent funds from being sent to unsafe destinations.
For withdrawals to external wallets, we are also legally required to verify that the destination address belongs to you. We understand that the process of providing evidence for your hardware wallet can be intensive.
If you haven't heard back after submitting the requested information, we would like to look into this for you immediately. Could you please send an email to support@bitvavo.com mentioning ticket number 1794602? We will ensure that your file is prioritized and reviewed by the relevant department.
Fred – Supportteam Bitvavo
Automatic ai replies not helpful. Frozen fund and no one real to talk...
Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2).
I have been asking support and the chat how to do it exactly and they keep sending the same automatic reply WITHOUT READING MY EMAILS.
At this point just reverse the transaction. This is beyond frustrating
solved but still extremely frustated.
16 April 2026
Unprompted review
Reply from Bitvavo
Dear Ricardo,
Thank you for sharing your experience.
As a regulated Dutch exchange, Bitvavo must comply with the Travel Rule and regulations. This requires us to verify that you are the actual owner of the external address.
We appreciate your feedback regarding the handling of your request and we'd like to look into this again to see what went wrong in order to improve our services. Could you email us via support@bitvavo.com and include your ticket number 1786748? This way we can see how to improve this.
Thank you in advance.
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Amiri,
Thank you for rating us. We are happy to hear you are satisfied with the application!
Juliana - Support team Bitvavo
Don’t use Bitvavo if you want to do any…
Don’t use Bitvavo if you want to do any transactions with crypto, my account literally got blocked because I transfered my crypto over to a casino (which was apparently against their TOS). I thought crypto was all about being anonymous and untraceable.
Their investment options seem fine, please do yourself a favor and download Exodus if you want a proper wallet!
13 April 2026
Unprompted review
Reply from Bitvavo
Dear Reviewer,
Thank you for sharing your feedback. We understand that blocking an account is a significant measure.
Bitvavo is a regulated institution and we must adhere to strict laws and regulations, including anti-money laundering legislation (AML/Wwft). For this reason, our policy does not allow direct transactions to certain platforms, such as online casinos. When such transactions are detected, we are required to take action to ensure the safety and compliance of our platform.
Regarding the anonymity of crypto: as a Dutch provider, Bitvavo is registered with De Nederlandsche Bank (DNB), which means we are legally required to verify the identity of our users and monitor transactions.
If you have any specific questions regarding this, please feel free to contact us at support@bitvavo.com.
Fred – Supportteam Bitvavo
SYSTEMIC ERROR: Bitvavo's "Verified" tick is a trap. Evidence sent to AFM.
I lost 500 € due to a critical failure in Bitvavo’s interface. Their platform showed a GREEN "VERIFIED" TICK for an HBAR address that was technically incorrect (checksum mismatch).
I followed their rules and verified the address, but THEIR own validation tool misled me by confirming a wrong address as "Verified". Now, Bitvavo (Complaints Dept.) hides behind Art. 4.11 of their Terms, refusing to admit that their UI gave me false security.
I have 15 technical proofs and a 100-page dossier and a formal report already filed with the AFM (Dutch Regulator) and notified to DNB.
If Bitvavo's "Verified" status can't detect a wrong address, their system is NOT safe. Be careful with your funds.
4 March 2026
Unprompted review
Reply from Bitvavo
Dear Jordi,
Thank you for your review.
Our team has conducted a comprehensive review of your situation. Following this investigation, we have shared our final decision and the underlying rationale with you directly. Please be advised that this decision remains unchanged.
If you have additional questions regarding the specifics of our conclusion, please refer to the existing email thread with our Complaints department to ensure all communication remains centralized and documented.
Selina
- Support team Bitvavo
Great and fast help
9 April 2026
Unprompted review
Reply from Bitvavo
Dear Theo,
Thank you very much for complimenting us and sharing your experience on our platform. We are glad to hear that you are satisfied with Bitvavo!
-Support team Bitvavo
Carmilla
Poor experience
I opened account and put money in my account. Then, later, they blocked my account due to US citizenship, so I was not able to access my funds. They promised to send them back to my original payment source. Eventually, this took several weeks – in fact, I am still waiting for my money.
18 March 2026
Unprompted review
Reply from Bitvavo
Dear Raphael,
Thank you for sharing your experience with Bitvavo. We are sorry to hear that you are experiencing delays with the refund of your funds.
Please contact our support team at support@bitvavo.com, mentioning the ticket number 1777725, so we can look into this for you.
- Support team Bitvavo
Carmilla
Reply from Bitvavo
Dear Gabriel,
Thank you for your feedback!
Bitvavo primarily displays prices in euros, as this is the main currency supported on the platform. We understand that viewing prices in USD can be helpful, and we appreciate your suggestion. This has been shared with our team for consideration.
If you ever have questions or suggestions, we are here to help at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
3FA???
Twice i transferred to my registered bank account and twice i had to verify the number, 3FA???
26 March 2026
Reply from Bitvavo
Dear Martin,
Thank you for sharing your review. We are sorry to hear that you had issues with withdrawing funds.
If you have any further question, you can contact us anytime via support@bitvavo.com. We would like to help you further.
Juliana - Support team Bitvavo
Reply from Bitvavo
Dear Justin,
Thank you for rating us. We are happy to hear you are satisfied with Bitvavo!
Juliana - Support team Bitvavo
Smoothest onboarding.
The onboarding could not have been smoother. User Interface very friendly and Onfido quick and efficient. Instant deposit acceptance with Revolut, Dashboard appearance and metrics very intuitive
30 March 2026
Reply from Bitvavo
Dear George,
Thank you very much for complimenting us and sharing your experience on our platform. We are glad to hear that you are satisfied with Bitvavo and the onboarding process!
Juliana -Support team Bitvavo
Very bad support team and poor…
Very bad support team and poor localisation to verification process. It does not recognise my ID nor acknowledge the ID format. Support has zero help and kept on sending emails asking me to mark the issue as resolved :-(
27 March 2026
Reply from Bitvavo
Best Jean,
Thank you for your feedback. We understand how frustrating it can be when verification does not work as expected. This is not the experience we aim to provide. We’d like to review your case and help you complete the verification process.
Please contact us via support@bitvavo.com, so we can assist you further.
Fred – Supportteam Bitvavo
The app is very user friendly
The app is very user friendly. I am able to navigate easily.
27 March 2026
Reply from Bitvavo
Best Saysanak,
Thank you for your review. Great to hear that you find the app user friendly and easy to navigate. We’re glad you’re having a positive experience.
Fred – Supportteam Bitvavo
Easy to retrieve my inlay
30 March 2026
Reply from Bitvavo
Best reviewer,
Thank you for your review. Great to hear that you found it easy to retrieve your funds. We’re glad you’re having a positive experience.
Fred – Supportteam Bitvavo
No support from compilance nor from…
No support from compilance nor from customer support 5 emails only one automatic answere. Always th same. No reasons for their decision-making.
I have 3 responses from support department and the 3 are the same standard reply without answere my question. So, they are Not supporting me.
28 March 2026
Unprompted review
Reply from Bitvavo
Best reviewer,
Thank you for your feedback. We understand how frustrating this can be. It’s possible that your messages were handled by our automated system. If your issue hasn’t been resolved, your request can always be escalated to a support agent for further assistance.
Please contact us again via support@bitvavo.com, so we can make sure your case is reviewed properly.
Fred – Supportteam Bitvavo
Overall app not recommended, only for stable coins in hold positions.
Overall app is hard to set up thats why I chose to just do my thing on their webpage. The first years I was just holding some crypto and wasn't doing that much. But now I tried using Bitvavo to try and refer my coins to another platform. Since I was already set up I verified anything on security and all was good except
2fa security check for widrawl, so I did. Then it started... 24 hour wait after that. Need to change password, need to verify email, need to set up notification need to set security code. After each step the 24 to 72 hour wait time to widrawl or refer starts again. So after doing all that and waiting 24 hours, they got me doing half of it again in app. Now they got me using the app but I was kinda happy whitout.
Customer support is a bit fage, but just google the steps and you do fine. Not recoment this if you want to daytrade crypto or want a quick exchange to other platforms to trade/snipe Meme coins. For me it's the time they take and the reset of the timer.
26 March 2026
Unprompted review
Reply from Bitvavo
Best Gijs,
Thank you for your detailed feedback. We understand that repeated security steps and waiting periods can feel inconvenient, especially when you want to act quickly. These measures are in place to protect your account and funds, particularly when changes are made to security settings.
We appreciate you sharing your experience with both the app and web platform. If you’d like us to review your specific case or clarify why certain steps were required, please contact us via support@bitvavo.com so we can look into this with you.
Fred – Supportteam Bitvavo
Reply from Bitvavo
Best Hippertchen,
Thank you for your review. Great to hear that you find our trading prices competitive and that everything is working well so far. We’re glad you’re having a positive experience.
Fred – Supportteam Bitvavo
Reply from Bitvavo
Best Viktor,
Thank you for your review. Great to hear that transfers are fast and that you find the commission acceptable. We’re glad you’re having a positive experience.
Fred – Supportteam Bitvavo
Reply from Bitvavo
Dear Joseph,
Thank you for your review!
We are glad to hear you find Bitvavo easy to use and a fair platform as that is exactly what we aim to deliver!
If you ever have questions or suggestions, we are here to help at support@bitvavo.com.
Kind regards,
Patricia - Bitvavo Support Team
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