No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent speedy service
4 February 2024
Poor quality strap - UPDATED with good resolution
UPDATE - only right to give good feedback when a company sorts out a problem. Very helpful and personal service sorted things out and is much appreciated.
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Poor quality strap. Wrote to customer service but no reply.
1 February 2024
Reply from Bitstraps
Hi Julie,
Apologies as we missed your email, I've sent you a response to resolve this issue.
Kind Regards,
Tom
Great quality Fitbit Charge 4 strap
Bought a replacement strap for my Fitbit Charge 4. Very pleased with it.
I had bought a cheaper one before and it didn't clip on quite securely enough, so I wanted to be sure to get the best quality and fit. This one clips on securely, doesn't come loose with movement, and is made from good quality, durable materials.
20 January 2024
My order received didn't fit my watch…
My order received didn't fit my watch securely and is unusable
I did email regarding the faulty item.to.ask how I can return for refund but have not had any response.
13 January 2024
Reply from Bitstraps
Hi Amanda,
Hope you're well.
I've double-checked and we have sent you an email on the 17th regarding a replacement/return. Please get back in touch and we'd be happy to help.
Kind Regards,
Tom
Bought 2 straps from a well known…
Bought 2 straps from a well known online retailer but one was broken on delivery and the 2nd was not fit for purpose.
I am very pleased with the strap from Bitstraps in terms of ease of fitting and appearance. Delivery could have been a bit quicker but overall I am very happy with the item and the service I received.
17 December 2023
Quick delivery and looks and feels like…
Quick delivery and looks and feels like the original strap
9 December 2023
Poor customer service
I have emailed customer service twice regarding a refund or replacement, but have had no response.
update
Thanks for your reply Tom, hmm, strange, as I had been checking my junk folder for that same reason.
I'll get the item send back to you asap.
Kind regards
Lynne
25 November 2023
Reply from Bitstraps
Hi Lynne,
We have responded to both of your emails but haven’t heard anything back. We’re assuming our emails have been marked as spam.
We also received your email regarding your return. That is completely fine with us.
Kind regards,
Tom
Two straps ordered.
I ordered two straps, Pink and Blue. Only the blue arrived. I received the pink later after contacting the supplier.
The straps are pretty tough”rubber” . Not as supple as the original Fitbit straps. I find them difficult to fasten and the end that tucks into the fastening is much longer than my original. Does the job but won’t buy again!
22 November 2023
Reply from Bitstraps
Hi Enid,
Sorry to hear you're not completely satisfied with your order, if there is anything we can do to help, please let us know.
Kind Regards,
Tom
great price fits perfectly
12 November 2023
Can't go wrong.
Very good price especially when ordering 2. Quality very good, I didn't realize how much the original one had worn.
17 November 2023
Exactly as ordered and fast delivery
16 November 2023
Size’s are incorrect bought one stating…
Size’s are incorrect bought one stating one size fit’s all and it doesn’t go past 1st eyelet and keeps dropping off
9 November 2023
Reply from Bitstraps
Hi Simon,
Sorry to hear you're not happy with your order. Please email us at support@bitstraps.co.uk and we help resolve your order.
Thanks,
Tom
Good experience ..but Nothing in particular stood out
Nothing in particular stood out , but overall positive experience.I love the strap better than the original one that came with the Fitbit Charge 5 because its breathable
2 November 2023
Quick service
7 November 2023
Good product
Really good fitbit bracelet but a link removal tool would yave been handy
23 October 2023
Great products and fast delivery
Great products and fast delivery. I bought two (1 as a spare) and when my husband saw it he wanted one. Totally changed the look of my watch which was what I was looking for. Excellent quality.
I highly recommend this company.
3 October 2023
Reply from Bitstraps
Hi Jason,
Sorry to hear your strap has is not fit for purpose. We have been in touch via email but are waiting to hear back from you. We're eager to resolve your order.
Thanks,
Tom
Replacement strap
Easy to navigate website.
Choice of products 👌
Delivered within a few days of ordering and packaged well.
28 September 2023
Product appears to be well made
Product appears to be well made but time will tell how long it lasts
Strap arrived within the advertised window
24 September 2023
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