So many things I can say negatively about this fraudulent, sorry excuse for a casino. First of all deposit will be easily handled as they take your money very fast and efficient. The games are sub p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After just reading the reviews of the negative people, and the casinos response. Ima sign up right away, they seem chill. Will update if i win something.
The absolute best customer service by a country mile, None of the normal run around and fast proactive help gets you in and out in just a minute or two tops. Some cool and exciting loyalty benefits... See more
Company replied
Bitstarz is an awesome platform that I have played on for years now. I’ve won $500 to $1k countless times and my biggest payout is just under $4k. They have always been fast with my withdrawals… The p... See more
Company replied
You should know
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BitStarz Casino
Hi Dolo!
Agreed :) So happy to hear you've had a lot of luck so far!
Olle
Great withdrawal and win times
It's a great site good customer service
2 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Boss!
Thank you! Love to hear that : )
Olle
Awesome games.
11 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Lee!
And you're awesome :) thank you for reviewing us!
Olle
Its actually really fun I enjoy it…
Its actually really fun I enjoy it better than going to a casino i get to play in peace
9 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Marcie!
I think you're not alone thinking this :) So happy to hear you having a great time!
Olle
Loved it telling everyone about it
7 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Breana!
Thank you so much for that :) Really means a lot to us!
Olle
Reply from BitStarz Casino
Hi Jon!
Thank you so much :) happy to hear you've had such good luck too!
Olle
I've won multiple times and I always…
I've won multiple times and I always receive my money promptly when I withdraw.
1 August 2026
Unprompted review
Reply from BitStarz Casino
Awesome Alex! Congratulations on your wins : )
Olle
Day 5 of bitstarz casino refusing to…
Day 5 of bitstarz casino refusing to payout the remaining balance in my account. Customer service reps have been instructed to end any chat I start.
Fake gaming license. Avoid
7 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Johnny,
Thank you for your second review.
I'll add my original reply here:
Hi Johnny,
Thank you for reviewing us.
I think it would be very useful for everyone here if you could elaborate a bit on your claim. What was the reason given for not paying you? A licensed casino needs to have a pretty good reason to take action like that.
Also, what makes our license fake? Perhaps you could elaborate on that too.
Lastly, we always welcome independent arbitration. You're more than welcome to reach out to AskGamblers, Casinomeister or any other player arbitration site.
Olle
Edit:
Found your account. Or should I say accounts in plural. The reason for us closing your account was because you created multiple ones, which of course is not allowed in any casino and in breach of our terms.
In your original review it made it sound like we just took your money because we felt like it, which is not the case. You closed your original account, then you proceeded to open a new one.
Nice and quick
7 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Martin!
Thank you :)
Olle
Bitstarz slot Nirvana
While playing the slot NIRVANA using a mobile the have doesn't allow the player to see the balance or the bet... further more i know i selected..20 cents and it had me betting at$6.00 a spin..
Just a heads up on this game
7 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Chad!
So sorry to hear that :/ Just so you know, it's super important to keep an eye out on the bet size before you bet, we as a casino cannot change the bet only the player can. But that said, mistakes do happen so I agree, it's important to be careful here.
Olle
Reply from BitStarz Casino
Awesome to hear that Sky! Wishing you the best of luck going forward too : )
Olle
Reply from BitStarz Casino
Hi Kenny!
Thank you for your review : )
Olle
Fast cash outs hassle free easy
31 August 2026
Unprompted review
Reply from BitStarz Casino
Couldn't have asked for better feedback :) thank you Megan!
Olle
Fun and far playing awesome customer…
Fun and far playing awesome customer service
5 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Klaus!
Appreciate your kind words : )
Olle
The absolute best customer service by a…
The absolute best customer service by a country mile, None of the normal run around and fast proactive help gets you in and out in just a minute or two tops.
Some cool and exciting loyalty benefits, free games and tournaments and of course... All the games you know and more, i cashed out easy and fast after verifying fast too with a really helpful verification team.
Shout out to Dave From support 👊 All around excellent.🇳🇿
5 September 2026
Unprompted review
Reply from BitStarz Casino
Appreciate you Russell! Thank you so much for your kind words : )
Olle
Payment speed isn't quick enough.
5 September 2026
Unprompted review
Reply from BitStarz Casino
Hi Mat!
So sorry to hear that :( maybe you can give me your username so I can see what happened?
Olle
GReat place to spend some free time…
GReat place to spend some free time honestly
4 September 2026
Unprompted review
Reply from BitStarz Casino
Hi there!
Thank you so much for the review : )
Olle
nothing but good things
4 September 2026
Unprompted review
Reply from BitStarz Casino
Love it :) Thank you Ruby so much!
Olle
Reply from BitStarz Casino
Love to hear that Jason :) Thank you!
Olle
Reply from BitStarz Casino
And we love you Cherish! :)
Olle
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