BitSkins Reviews 2,144

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the website for its ease of use, efficient transactions, and competitive prices, often noting that they found skins much cheaper than on other platforms. The support team is frequently highlighted for being quick, helpful, and responsive, resolving issues effectively and providing a top-notch experience. People appreciate the swift payment and withdrawal processes, with many reporting immediate item transfers. However, some people were dissatisfied with certain aspects, particularly regarding account security and the KYC process. There are mentions of security concerns and issues with account access, with some customers expressing dissatisfaction with the company's handling of these situations. Some customers also found the website's interface unclear for first-time users and experienced difficulties with specific payment methods or withdrawal options, including delays in funds being credited.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as a great, easy-to-use site with... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good selection of skins,... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the smooth crypto... See more

Price

People report ambiguous experiences with price. Many reviewers praise the good prices, with some finding... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

The Website itself is good. Also the process of Buying was great. Only Problem is that you can sell items without 2FA and your account can easily be hacked. That happened to me and i lost ~1.4k$. So... See more

Rated 4 out of 5 stars

The Site is great and the support team is very quick and helpful. The downside is the quite lengthy KYC process. Id give 5 stars but the KYC process for lvl 2 was just too much of a hassle for it to b... See more

Rated 3 out of 5 stars

Site for first time user is not clear, payment methods with kyc not working are pain in ass. While being in Poland i was trying to send picture of id but there was error on all browsers and phone pc a... See more


Company details

  1. Online Marketplace
  2. Gaming service Provider
  3. Video Game Store

About BitSkins

Written by the company

BitSkins is a leading skin platform for CS:GO and other popular games such as DOTA2, TF2.

🌍 Global | We offer multiple payment methods for our users so it doesn't matter where you live, you can still buy your favorite items.

🔐 Top security | We're are here to protect you. BitSkins has been on the market since 2015 so we are aware of all ways to keep our users safe.

💵 No hidden fees | We are transparent with our customers, we don't have any hidden fees and you can save up 40% on your skins with us. Do you have any questions? Don’t hesitate to reach out to us at support@bitskins.com

BitSkins 2.0 is here

Written by the company

Available from 1st of August 2023
Since 2015, BitSkins has been a pillar in the CS:GO trading scene, and now with the release of CS2 on the horizon, it is time to make some changes. Our team has been working tirelessly to completely overhaul everything about BitSkins to make it better, faster, and safer.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

scam

wouldnt trust it at all the day my karambit doppler is tradable i get locked out of my account

3 December 2025
Unprompted review
Rated 4 out of 5 stars

Pretty good platform but not perfect

Pretty good platform but not perfect, feels like the dev team are on holidays for a few months, bugs are fixed after a long time.

23 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Thanks for the honest feedback. We’re actively working on updates, but some fixes take longer because of recent Steam-side changes that affect all bot-based platforms, not just BitSkins.
We’re not on holiday — just making sure everything is stable before pushing changes.
Thanks for sticking with us, and we appreciate your patience.
— BitSkins Team

Rated 5 out of 5 stars

Fast and easy

15 November 2025
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

Yes something went wrong

Yes something went wrong, I bought a skin and now I’m blocked with 3k€ inventory ? Like please are you normal ??!!

22 November 2025
BitSkins logo

Reply from BitSkins

Hi there,

Your account wasn’t blocked “for no reason.” This usually happens when there’s a Steam trade issue or security flag related to the purchase. We block accounts only to protect your items, not to take them.

Please contact support@bitskins.com with your ticket number so we can review your case and unlock your inventory as soon as the Steam issue is resolved.
— BitSkins Team

Rated 1 out of 5 stars

I put the glove up for sale at a…

I put the glove up for sale at a reasonable price and the money I received was only $3. This is a completely scam site, please do not use it.

1 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
This isn’t possible on BitSkins. Items can only be sold for the price you set — we do not change listings or reduce prices. If you received $3, it means the item was listed at that price on your account.

Please contact support@bitskins.com with your order ID so we can check what happened and review your account activity.
— BitSkins Team

Rated 1 out of 5 stars
BitSkins logo

Reply from BitSkins

Hi there,
Bans never happen “for no reason.” In most cases it’s due to a Steam trade issue, reversed trade, or a security flag on your Steam account. We only block accounts to protect users — not randomly.
Please contact support@bitskins.com so we can check the exact reason for your ban.
— BitSkins Team

Rated 1 out of 5 stars

SCAM

I'd say it's the most insecure site I've ever seen, and I wouldn't give it up even if a gun were held to my head. Someone stole my items without even knowing how simple it was, and I was saving them up to sell for a special occasion. Never even log into a site like this. My account was stolen. CSFloat is the best for everything.vvvv

18 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
It’s not possible for anyone to steal items through BitSkins. All trades are handled by our automated bot system, and items can only leave your account if a trade was accepted directly on Steam or your Steam account was compromised.
This wasn’t caused by BitSkins, and we haven’t had any verified cases of item theft through our system.
Please contact support@bitskins.com so we can review your account activity and confirm what happened on Steam’s side.
— BitSkins Team

Rated 3 out of 5 stars

Good site overall but the fees that…

Good site overall but the fees that apply for sellers is just stupid, you pay fees for selling the items on the market place which is insanely high for some reason then you pay even more fees one I believe was a £19 fee along with 4% on top of that just to withdraw through crypto, avoid at all costs there’s so many other places that payout better than these day light robbing idiots.

18 November 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Thanks for the feedback. Our fees reflect that BitSkins is a bot-based platform, not P2P — we handle item storage, delivery, security, and risk on our side, which works differently from user-to-user exchanges.
Crypto withdrawals include a network fee that varies, and not all of it comes from us. Many users prefer our system specifically because it’s bot-driven and safer than P2P.
If you’d like us to review any specific withdrawal or fee you were charged, please contact support@bitskins.com and we’ll be happy to check it.
— BitSkins Team

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