BitSkins Reviews 2,144

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the website for its ease of use, efficient transactions, and competitive prices, often noting that they found skins much cheaper than on other platforms. The support team is frequently highlighted for being quick, helpful, and responsive, resolving issues effectively and providing a top-notch experience. People appreciate the swift payment and withdrawal processes, with many reporting immediate item transfers. However, some people were dissatisfied with certain aspects, particularly regarding account security and the KYC process. There are mentions of security concerns and issues with account access, with some customers expressing dissatisfaction with the company's handling of these situations. Some customers also found the website's interface unclear for first-time users and experienced difficulties with specific payment methods or withdrawal options, including delays in funds being credited.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as a great, easy-to-use site with... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good selection of skins,... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the smooth crypto... See more

Price

People report ambiguous experiences with price. Many reviewers praise the good prices, with some finding... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

The Website itself is good. Also the process of Buying was great. Only Problem is that you can sell items without 2FA and your account can easily be hacked. That happened to me and i lost ~1.4k$. So... See more

Rated 4 out of 5 stars

The Site is great and the support team is very quick and helpful. The downside is the quite lengthy KYC process. Id give 5 stars but the KYC process for lvl 2 was just too much of a hassle for it to b... See more

Rated 3 out of 5 stars

Site for first time user is not clear, payment methods with kyc not working are pain in ass. While being in Poland i was trying to send picture of id but there was error on all browsers and phone pc a... See more


Company details

  1. Online Marketplace
  2. Gaming service Provider
  3. Video Game Store

About BitSkins

Written by the company

BitSkins is a leading skin platform for CS:GO and other popular games such as DOTA2, TF2.

🌍 Global | We offer multiple payment methods for our users so it doesn't matter where you live, you can still buy your favorite items.

🔐 Top security | We're are here to protect you. BitSkins has been on the market since 2015 so we are aware of all ways to keep our users safe.

💵 No hidden fees | We are transparent with our customers, we don't have any hidden fees and you can save up 40% on your skins with us. Do you have any questions? Don’t hesitate to reach out to us at support@bitskins.com

BitSkins 2.0 is here

Written by the company

Available from 1st of August 2023
Since 2015, BitSkins has been a pillar in the CS:GO trading scene, and now with the release of CS2 on the horizon, it is time to make some changes. Our team has been working tirelessly to completely overhaul everything about BitSkins to make it better, faster, and safer.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

The ai sometimes lags that I cannot…

The ai sometimes lags that I cannot withdraw my items

4 May 2025
BitSkins logo

Reply from BitSkins

We're sorry to hear that your withdrawal is taking longer than expected. Could you please reach out to us via email at lukas@bitskins.com or join our Discord server? We'd love to look into the specific case and help resolve it as quickly as possible.

//BitSkins Team 💚

Rated 2 out of 5 stars

Takes too long to withdraw

Takes too long to withdraw

4 May 2025
BitSkins logo

Reply from BitSkins

We're sorry to hear that your withdrawal is taking longer than expected. Could you please reach out to us via email at lukas@bitskins.com or join our Discord server? We'd love to look into the specific case and help resolve it as quickly as possible.

BitSkins Team

Rated 5 out of 5 stars

Top site!

One of the most helpful supports out there! Great site good prices!

2 May 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 1 out of 5 stars

Worse web for sell block the skin for 1…

Worse web for sell block the skin for 1 week

18 April 2025
BitSkins logo

Reply from BitSkins

We're sorry to hear about your experience. The time it takes to sell an item can vary depending on its demand and the price it's listed at. Some items, especially less popular ones, may take longer to sell. We appreciate your feedback and are always working to improve the selling experience.

BitSkins Team

Rated 1 out of 5 stars

Used to like this site but the past…

Used to like this site but the past weeks when i tried to sell something again after a long time i noticed that they always add 0,01 Cent to your sell price and also change the price on their own without my consent. For example i put in stickers for 8 € and 3 days later when i checked again the sell price was 8.20 €, so i changed it yet again to 8€ and again, after some days the price was different again????

//edit: they claim its due to my currency settings, its not, the currency is set to the correct currency and i tested it again, the prices got CHANGED AGAIN, i tested it with $ and € !!! Stay away from Bitskins if you dont want this to happen to you.

24 April 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for your feedback! We want to clarify that neither we nor our system changes listing prices without user confirmation. It's possible you've listed items using a different currency, which can lead to slight variations due to exchange rate adjustments. You can verify or update your currency preferences anytime in your account settings or at the bottom of our website. If you have further questions, please reach out to our support team!

BitSkins Team

Rated 3 out of 5 stars

there is no stack feature so you have…

there is no stack feature so you have to browse through 184 p250 facility drafts to find another skin. you cant really look for a skin you like, you have to know what you want before you visit the website.
prices are good though.

23 April 2025
BitSkins logo

Reply from BitSkins

Thank you for the honest feedback! We understand how frustrating it can be to browse through large inventories without a stacking feature. We’ve added this to our to-do list and will explore ways to improve item browsing and discovery. Glad to hear you’re happy with the prices!

BitSkins Team

Rated 5 out of 5 stars

great

great! responded fast, however, i do wish my issue was resolved. there is still no way to send/receive money if you're located in the Philippines. It would be nice if GCash or accepted local banking as payment methods

15 April 2025
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 5 out of 5 stars

Very fast

They sorted out all my questions very quickly

23 April 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 5 out of 5 stars

Great!

Great!
Excelent site for trading your assets.

11 April 2025
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 1 out of 5 stars

I got scammed never use this website…

I got scammed never use this website all the good reviews are bots please dont use

14 April 2025
Unprompted review
BitSkins logo

Reply from BitSkins

We’re sorry to hear about your experience. However, it’s not possible to get scammed directly through BitSkins. It sounds like you may have fallen victim to a phishing attempt. Please make sure you always use the official BitSkins website and never share your login details with anyone. Stay safe!

BitSkins Team

Rated 5 out of 5 stars

Unbelievably GOOD SERVICE! My experience:

I wrote an email directed straight to support of BitSkins team, and after resolving my situation I was deeply amazed and happy to see such high service and proffesionalism. The site is really well if you seek cheap prices for good skins. Highly recommend this service for investors, since I plan to use it by myself soon.

With all regards, BitSkins user;)

11 April 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 4 out of 5 stars

Good website

Good website, cheap and affordable prices! :] only thing is some times there are some errors and the site is slow.

10 April 2025
BitSkins logo

Reply from BitSkins

Thank you for your feedback! We're glad you enjoy our affordable prices. We've recently released an update addressing site performance, and you'll notice it's running much faster now. Feel free to reach out if you experience any further issues!

BitSkins Team

Rated 5 out of 5 stars

Easy to use

Easy to use.

10 April 2025
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

Rated 5 out of 5 stars

Solid

Positive experience through years of cooperation.

24 March 2025
BitSkins logo

Reply from BitSkins

Thank you for your 5-star review!

//BitSkins Team 💚

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