Not only is the Bitsgap software the best value in the industry, their support staff is 2nd to none. All of their agents are extremely knowledgeable, but none more so than Marx. It's as if he's one... See more
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Best platform in terms of simplicity. I’ve used bitsgap since march 2021. It’s simple, no complicated forms of trading with indicators. Yes trading with more complex strategies could be better in ter... See more
Company replied
Absolute perfect! Bots are excellent and highly profitable. Particularly Combo bot for trading futures. And on top of that, it's easy to connect to Binance and other exchange API's. The User Interface... See more
Company replied
I really like the app. Nice and user-friendly interface, easy-to-navigate platform. Finally found the app to make around 10% passively, it pays me off subscription costs (especially when bought on BF... See more
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Company details
About Bitsgap.com
Written by the company
Bitsgap is a new way to easily manage your portfolio and trade on all crypto exchanges via one platform and one interface.
Bitsgap trading robots are tailored to monetize any market fluctuation for traders with any experience.
User can launch a combination of the Grid and DCA trading strategy bots to capture a profit on every phase the market is going through. During a sideway period the Grid trading bot will generate max profit while the DCA bot will actively join the game if the market leaves the flat range and starts a new trend.
Grid Bot reverse mode aka “Buy the Dip” accumulates BTC during downtrends. When the market makes a new rapid upward leap the bot reverse mode will close all sell positions and lock profits in BTC acquired at the best price. From this moment user can just relax, HODL and enjoy observing how the market conquers new heights. Alternatively, user can switch on DCA bot to actively make more and more base currency.
A smart combination of DCA and Grid strategies implemented in a special designed cryptocurrency Futures trading bot. The futures bot can operate in both long and short mode respectively.
Contact info
Rotermanni tn 18, 10111, Tallinn, Estonia
- support@bitsgap.com
- bitsgap.com
You should know
3.8
Great
646 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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5 day CS experience...stellar
Had a great customer service experience with Paul, Raphael and Olga in CS.
Thank you...wish yall had phone support.
Great stellar customer service, especially Paul. 10-16 thru 10-20
20 October 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Sabrina! Thank you for your positive feedback!
Your support means the world to us, and we're excited to be your trading partner on your journey to achieving your personal trading goals.
Rest assured, your feedback is invaluable to us, and we'll make sure it reaches our dedicated support team.
With best regards, Bitsgap
Great company
Great company! It empowers traders to become succesful and better. Very straight forward platform.
18 October 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Eric! Thank you for your positive review! We're thrilled to hear that you find our company great and that we've been able to empower traders to become successful.
We appreciate your support and look forward to continuing to help you achieve even better trades in the future.
If you have any suggestions or feedback to further enhance your experience, please feel free to share them with us. Your success is our success!
Happy trading and keep charting!
Regards, Bitsgap
Wonderful customer support
I haven't seen such prompt responses from companies like this🌟 totally out of this world... I'd recommend this to anyone interested in bot trading due to their excellent customer support!!
28 September 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Luke!
We sincerely appreciate your valuable feedback regarding our platform. Your positive attitude is genuinely valued, and we extend our best wishes for your successful profits while using our platform.
Our mission is to support traders in creating more value and providing the world's best crypto bots. Thank you for being with us and for being a part of the global crypto-trading journey.
Best regards,
The Bitsgap team
Great site, not perfect, but GREAT support.
While things may not be perfect 100% of the time, when they aren't, the support is unmatched! In today's era of bot support, bitsgap has live people watching all of the support chats, even outside of their business hours. I cannot say enough good things about the overall experience.
1 September 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Jeff Houser!
I'm thrilled to hear that you've had such a great experience with Bitsgap's support. Their commitment to providing live assistance, even beyond regular business hours, is truly exceptional. While perfection may be rare, their dedication to customer service is unmatched. Your positive feedback speaks volumes about their customer-centric approach, and it's great to hear about your overall positive experience with Bitsgap!
Regards, Bitsgap!
Support Rocks!!
I really appreciate the prompt support I received when having to complete the 'Whitelisting IP' task. I am not the most technological person so when I was asked to do this I felt a sense of dread about the process. However, with Raphael and Olga's guidance, i was able to complete the process in a painless and quick manner. I felt accomplished and happy when getting the task done and was thrilled to be able to carry on with my Bitsgap project! Success!
15 August 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Sunshine Day!
Like a compass guiding a ship through uncharted waters, your choice of Bitsgap illuminates our path. Your review is a sunbeam that warms our hearts.
It's fantastic to know our platform fits your needs and that our customer support team has guide you well. Just like a trusted co-pilot, we're here to assist you every step of the way.
If you need more support, don't hesitate to reach out. Our team is ready to navigate this journey with you.
Thank you for being part of our community! The entire Bitsgap Team wishes you successful trading with our bots! Trade smart and with a plenty of profits!
Regards,
Bitsgap Team
i am impressed with their customer support excellent
i have just joined bitsgap.
i requested a few things from support and i was pleasantly surprised how quick they responded not only did they answer my questions but they went out of their way and gave me much more with links and follow up .
looking forward to a beneficial association with bitsgap .keep up the good work
9 August 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Dennis!
Welcome to the Bitsgap family! We are excited that you joined us. It's great to hear that our support team was quick to help and even went out of their way to provide you with additional information, links, and follow-ups.
We are happy to provide you with the best crypto bots of the market.
Creating an amazing experience for you on Bitsgap is what we're all about. Keep up the work, and thanks for the kind words!
Regards, Bitsgap!
Very fast and competent support
24 July 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Otto! We're really grateful you chose Bitsgap! Your review is like a burst of sunlight that warms our hearts.
It's awesome to hear our platform fits your needs and our customer service made a positive impact. Just like a trusty companion, we're here to help you every step of the way.
If you need more assistance, just let us know. Our team is here to support you.
Thanks for being part of our community! Best wishes from the whole Bitsgap Team for happy trading with our bots!
Take care,
The Bitsgap Team
Quick customer service
I joined Bitsgap in 2021 so far so good, few issues but customer service are quick to respond and help until problems are resolved.
18 July 2023
Unprompted review
Reply from Bitsgap.com
Hello, Maria!
We're delighted to learn that you've had positive experience with our platform!
At Bitsgap, our mission conclude to offer you the finest trading bots and unparalleled support. Rest assured that we're continuously striving to enhance our product day per day, putting in diligent effort to make it even better.
I wish you a plethora of happy days filled with successful trades while using our platform!
Regards, The Bitsgap Team
Excellent Bot Trading Platform with Great Customer Service!
I have recently joined Bitsgap. The platform is easy to use and does exactly what I want it to do. Most important to me, though, is the calibre of customer service. They are quick to respond, polite, eager to help, and stay with you until the issue has been completely resolved. It gives me great confidence in them as a company that they treat their customers so well.
14 July 2023
Unprompted review
Reply from Bitsgap.com
Dear Jared!
Thank you for choosing Bitsgap! Your review has been like a ray of sunshine, warming our hearts.
We're thrilled that our platform meets your needs and that our customer service has left a positive impression. Like a well-tuned engine, we're here to assist you at every turn.
If you need further support, let us know about that. Our team is ready to navigate alongside you.
Thank you for being a part of our community! From all of our team, we wish you happy trading with our bots!
Best regards,
The Bitsgap Team
I have been with them about a year and…
I have been with them about a year and couple months to be honest never gained anything from that platform I only lost my investment. Their customer service is really poor for me I would not recommend it at all
5 July 2022
Unprompted review
Reply from Bitsgap.com
Greetings, Abdoul!
We're saddened to hear that you didn't have a positive outcome with our platform.
Bitsgap provides bots that increase your chances of earning in the market and allow you to save time while trading. Over 83% of our users have profit with the help of our bots.
You might be interested in our new bot, DCA futures, which enables trading in bullish and bearish market cycles.
Our team strives to provide excellent customer service, and we apologize if we fell short of your expectations.
We appreciate your feedback! If there's anything specific we can assist you with or address any concerns you may have. Please don't hesitate to reach out to our support team.
Your time is precious to us, and we aspire to create a more satisfying experience for you moving forward.
Regards, Bitsgap
Binance Futures only
The DCA futures bot only supports the Binance exchange. I feel tricked. This information is nowhere to be found in their website. As a dutch citizen I cant use Binance.
Update: I got a full refund. Excellent customer service!
4 July 2023
Unprompted review
Reply from Bitsgap.com
Dear, Niels!
We regret that you have encountered difficulties in accessing this exchange, but unfortunately, we have no influence on its decision regarding the countries to access it.
Furthermore, we would like to show you that you have access to our helpdesk, where we have outlined the features of the DCA Futures bot and the exchange where you can effectively employ it.
We hasten to please you that we will not stop at implementing our DCA Futures bot only on one exchange and will integrate it as soon as possible to other exchanges partners!
Sincerely yours, Bitsgap team
Great support
Only just started with bitsgap
Had a few questions
Support has been fast and effective
A great feeling to know they are there
3 July 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Sam Burn!
We're over the moon to hear that you've taken your first steps with Bitsgap and that our support has been fast and effective!
Trading with our bots is like finding a hidden gem in the crypto jungle. We're committed to helping you maximize your profits and embrace a more enjoyable life!
Our mission is to support your financial success while ensuring you have plenty of time for the live activities you need. We believe that time is our favorite and our main factor in life.
Regards, Bitsgap
Bitsgap customer service is top notch
Bitsgap customer service is top notch. Their response time is incredible. And they are always willing to go the extra mile to help.
20 June 2023
Unprompted review
Reply from Bitsgap.com
Thank you for your glowing review! We're delighted to hear that our customer service helped you and exceeded all worthy expectations
Our team takes great pride in providing prompt responses and going above and beyond to assist you. We value your satisfaction and will move forward to strive for excellence in all our interactions.
If you have further questions, don't hesitate to reach out. Wishing you continued success in your trading endeavors!
Regards, Bitsgap team
We have been using bitsgap since 2021…
We have been using bitsgap since 2021 after purchasing the ‘Plan’ find it safe, secure and reliable and the tech /customer support excellent.
7 June 2023
Unprompted review
Reply from Bitsgap.com
Greetings, Hooked on Living!
Thank you for reaching out to us! We're delighted to hear that you've been a loyal Bitsgap user since 2021 and commend our platform for being safe, secure, and transparent. We strive to provide excellence in every aspect of our service.
Remember, in the crypto world, "Fortune favors the bold." With the Bitsgap Bots, you're well-equipped to see opportunities and conquer the market. Thank you for being part of the Bitsgap, and here's to many more prosperous trades ahead!
Regards, Bitsgap team
Fantastic customer service, great bot profits!
Fantastic customer service! I got answers to questions about using the platform, what bots to run, and how to run them, immediately. I'm also very pleased with my bots' performance. Since a very high-ticket trader recommended Bitsgap to me, and I trust this fellow, I can't understand the negative reviews. I assume, however, that people who lost money are blaming Bitsgap for the overall market situation with crypto currency and possibly their limited knowledge of how to use Bitsgap.
3 June 2023
Unprompted review
Reply from Bitsgap.com
Mr, I. Kay, MD!
Thank you for reaching out to us! We are glad to hear that you are excited about our customer service! Providing prompt and helpful answers to your questions about the platform and our Bots is our pleasure.
As for the negative reviews, we understand that every individual's trading experience can vary based on market conditions and personal knowledge. Our team writes a lot of tutorials and guides on our platform. We always keep our hand on the pulse for our users to help them go through all the trends in the crypto market.
I wish your trades were as profitable as Midas Touch! Happy trading, and may your profits soar to the moon and beyond!
Your Bitsgap team
It's the real deal
Bitsgap is one of the best ways I've found to automate crypto trading.
Set it and forget it.
They also have a great demo system for testing your ideas before you go live.
There is a great free trial as well.
1 January 2023
Unprompted review
Reply from Bitsgap.com
Hello, Dennis! Thank you for your review!
It's nice to hear that you've found Bitsgap one of the best solutions for automated crypto trading. With our platform, you can set strategies and let them run on autopilot. In addition, we started our DCA bot for the futures market!
Feel free to try it and improve your trading results. More than that, our back test is here to help you fine-tune your ideas before diving into live trading!
Once again, thank you for your positive review and for being a loyal user of Bitsgap. We value your feedback and are committed to providing you with the best possible service!
With the best attitude from the Bitsgap team!
Closed my bots without permission, refuse to refund for unused subscription
I have traded through Bitsgap without problem from December 2021 to December 2022. In January 2023, they closed all of my bots WITHOUT MY APPROVAL (and my subscription was still active) during a bear market due to a technical issue. As a result, I had a -50% P&L and lost around 6k. This was terribly negligent of them.
In addition, they closed my bots only 1 month after I had renewed my subscription for 6 months, and are now refusing to refund me for the subscription when I have not used or re-opened any bots after they closed the previous one, thus showing poor ethics and customer service.
1 May 2023
Unprompted review
Reply from Bitsgap.com
Dear Melody!
Thank you for reaching out to us! We appreciate your time and effort in doing so.
We believe our investigation will provide clarity regarding the situation you've encountered. It appears that you didn't whitelist the Bitsgap IP addresses on the Kucoin exchange, which led to incorrect operation of your API keys. As a result, our team at Bitsgap reached out to you on three separate occasions via email to notify you of the extended period of disconnection from the exchange.
These communications were crucial in addressing the issue with your API keys and ensuring the continuous operation of your bots. Regrettably, after no corrective action was taken on your part, Kucoin deactivated your API keys. This immediately halted all your automations on the Bitsgap platform, and your bots were moved to the "Bot history". However, please note that any open orders remain active on the exchange.
As for your question about the subscription cancelation, our records show that you renewed your 6-month Bitsgap subscription in December, 2022, but requested a refund on May 30, 2023. Unfortunately, our terms do not permit us to cancel subscriptions and return funds one month before the subscription period ends.
We trust this explanation clarifies your concerns. Should you need any further assistance, please don't hesitate to contact us.
Best regards, Bitsgap team
Just near finishing the 7 day trial.
Just near finishing the 7 day trial.
I have used mostly the GRID bots, and my first test was a resounding loss, but have since ground out some profits. Using about $1800 in trade capital.
I would say it looks like a challenge to make enough profits in a month to make back the $55 or $199 a month fees unless you use substantially more trade capital. I am on the fence right now. Good customer support. Need a take profit in all 3 plans and need a limit price to enter a GRID.
15 May 2023
Unprompted review
Reply from Bitsgap.com
Hello, Nacho! 👋🏻
Thank you for sharing your feedback and experience with Bitsgap. We appreciate your valuable input regarding our GRID bots, profitability, and pricing plans.
We understand your concern about making enough profits within a month to cover the fees. We would like to clarify that our most expensive Pro plan is priced at 129 EUR per month, which offers a comprehensive range of advanced features and tools to enhance your trading experience. We strive to provide competitive pricing that aligns with the value we offer to our users.
Regarding your suggestions for implementing a take profit feature in all three plans and a limit price option to enter a GRID, we appreciate your input. Our team takes user feedback seriously and continuously works to enhance our platform and incorporate valuable features.
We are glad to hear that you have found our customer support to be good. We take pride in delivering excellent customer service and being there for our users throughout their trading journey.
If you have any further suggestions, questions, or if there's anything else we can assist you with, please feel free to reach out to our customer support team at support@bitsgap.com. We value your trial experience with our platform and strive to provide you with a valuable and rewarding trading experience 🙌🏻
Sincerely yours,
Bitsgap Team
Ok for trading but serious integrity issues…
Ok for trading but serious integrity issues
They change things all the time without any regard for their users. As long as it covers their back they are good. How? They make it so hard for people to figure out whether they are making profits or not. Because if you are not, you might stop! So, they make it tough. By the time you learn and purchase courses on how to read the complex thing, surprise surprise, they change everything and you're left in the dark!
BE careful. They are a cowboy company from East Europe. They enjoy a big name and no law that governs their outlandish behaviour.
18 March 2023
Reply from Bitsgap.com
Greetings there, Dear Customer! 👋🏻
Thank you for your review. We are sorry to hear that you have had a negative experience with our platform. However, we would like to clarify that we do not sell any courses or offer educational materials. It seems that there may be some confusion here, as our platform is designed to be user-friendly and easy to navigate, without requiring any specialized knowledge or training.
Regarding your concerns about changes to the platform, we regularly make updates to improve the user experience and provide new features to our users. We always strive to communicate these changes clearly and transparently, and we provide resources to help our users understand and navigate any updates to the platform.
We take our commitment to customer satisfaction very seriously, and we are always open to feedback and suggestions from our users. If you have specific concerns about your experience with our platform, we would be happy to speak with you directly and work to address any issues.
Finally, we would like to clarify that we are based in Estonia, which is part of the European Union, and we comply with all relevant laws and regulations governing our industry. We take our reputation and integrity very seriously, and we always strive to operate in a professional and ethical manner.
Thank you again for your feedback, and please don't hesitate to contact us directly if you have any further questions or concerns 🙌🏻
Sincerely yours,
Bitsgap Team
It's ok for trading BUT...
It's good for trading, then one day they change everything because the markets are down. The reason for this is because they don't want you to track data properly and suspend your trading. Thugs from East Europe run the platform without any regards to customer loyalty. Accounts are closed without notice if your subscription expires. No reminders to tell you that you are approaching its end!
1 April 2023
Reply from Bitsgap.com
Hello, Khaled!
Thank you for taking the time to leave feedback. We're sorry to hear that you had a negative experience with our platform. However, we would like to clarify that we are actually based in Estonia, which is part of the European Union. As an EU-based company, we take our commitment to customer loyalty very seriously and always strive to provide the best service possible.
Regarding your specific complaints, we would like to assure you that we did not change the platform due to market conditions, but rather based on user feedback to improve the service. Accounts are not closed without notice, and we have a reminder system in place to ensure that our customers are aware of when their subscription will expire.
We understand that you are unhappy with our service, and we would like to offer to speak with you directly to address your concerns. Alternatively, we can provide a refund if you are not satisfied with the service. Please don't hesitate to contact us via email at support@bitsgap.com to discuss this further.
Thank you again for your feedback, and we hope to have the opportunity to make this right.
Sincerely yours,
Bitsgap Team
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