Bitsa Reviews 355

Hey BITSA,why is my account not being updated to VIP 2 despite paying for it?

I bought a voucher for Bitsa, but after reading the reviews I was skeptical and was ready to lose my money in any case. However, it all worked out well! The support responded quickly. I could use my voucher and transfer money without a problem!
Giving 4 stars for the app, in the verification process can be improved. The selfie photo was taken as soon as it detected a face. If it allows to click the photo button it would be better I think. The verification failed first, but after some time it was successful. So it was a bit confusing.

I payed 2 times with a voyeur 15€ and they never arrived. Then I decided to pay 50€ with ApplePay. And they didn’t arrive as well. So I decided to contact them. That’s their answer: “ Hello
Applepay is a blocked service until the next update due early next month.”
My question is why do u still keep Apple Pay as an option if it’s not working?

It was terrible experience !
I ll never use again this s hit website .
You need also dictionary to translate f..cking spanish language.
Never again

Oh oh oh were to start. I wanted to buy one product from a website that doesn’t accept anything else except credit card or visa. So I looked something up and found out pre paid Visa cards. The product was around €70 so the only available option was a €100 voucher. The next thing was HELL. I downloaded the app and everything was in Spanish. I needed to translate every single sentence. Ok so the next thing you need to verify yourself with your passport or id card! I don’t like to give my id to a company but I did it because I really wanted this product. Turns out you can’t use your driver license. Nonsense of course so I needed to wait a day. Came up with my passport eventually only to find out 10 errors. This is not good that is not good. Finally I got in the app. Just to find out I can’t use the virtual card. They said I need to verify again but there was no possible way to do that in the app. Ok so they sended me a link. First the picture wasn’t good than it was too close than too far than to big of a file. After 3 days I finally could enter the virtual card. Than my phone number needs to verify. Every password I could imagine wasn’t good (everything in Spanish again). Finally a simple password worked after 30 minutes. Just to do the same 3 times in a row. I was in after so many days and could fill in my voucher. I got my own €100. I tried to buy the product as fast as I could just to find out it is sold out. Everything for nothing. I am furious this company made sure to make the app as consumer unfriendly as possible. NEVER EVER EVER EVER EVER do this with this company. The worst part is they aren’t even scammers. I mean if they are scammers they just had my €100 and I tried to get it back. Now I have nothing. Just €100 on a useless app without a chance to get my original €100 back. And they even tried a scammer just thinks like yes I don’t care I won’t react or try to help. This company actually tried.

Bitsa is a bad company. They have a shared IBAN. In order for one to top-up by bank transfer he/she has to write a Concept at reference. I sent 2 EUR that arrived at them in 21 minutes. They immediately should have sent the money to my account but they didn't. I had to ask them why. They answered that they need extra 48-72 hours, which is not in their T&C, recognizing also that the money are there. It's like saying that, if the money arrive to them from the sending bank in 72 hours they need in total 144 hours, which is not advertised. For this lie I deleted my account, but now they make delay in sending my money back. The transfer shows completed, but they make themselves not seeing what is obviously before their eyes.
They are this kind of people that are like giving themselves fists in their own heads: for their pride they are capable to let Bitsa fall down for my 2 EUR, for example. They know that we can write bad reviews and also write to the Institutions above them but they better keep their pride in vain. They know that they already have a bad score but continue to do bad things. Since they can use our money during delay they should pay us an interest.
Hopefully the Institution that gave them authorization reads this and controls them and Bitsa learns from this with tears in their eyes.

I live in EU and made 3 payments + 1 refund in ISK currency , wherefore the fee is 1,75% on top of the amount. Bitsa have over charched me 3 times and refunded me less then they should. They owne me € 15,29. So no I would no recommend to get Bitsa, rather get a Visa which is free the first year and they don’t robb you from your money.
Update: I have adressed my issue with customer services and they blame it on the bank of the other side with no proof at all. I don’t believe it at all because the amound of payment and the amount of refund have such a big difference and they wont provide proof of it and on the receipt of the payments I dont see any extra costs. So be aware people.

Didn’t get my money. I redeemed a 25 euro gift card and didn’t get anything, It also says the gift csrd has been redeemed now. THEY ARE NOW IGNORING MY EMAILS! Edit: It’s now october 11 and they are still ignoring my emails.
edit 2: It is now the 23rd of october and they are still ignoring all of my emails.

rip 25 dubloons 🙏😔 used voucher and it stuck loading and the money gone

They want your ID card info thats not what i know when i get a code cause i wil never give my id card info for a pre paid card dont see why they need it. Then still they only need some info.but you have to scan your complete ID.

Its a SCAM. I added a voucher to my card, got the notion that its approved but, no way to access or pay with my money.
Avoid this site at all costs!
They will rob you of your money and customer support will just play ignorant.

this service is a regular nail filth! they blocked me 2 thousand euros and won't return my money

It's such a great service on the doorstep. I would recommend anyone to go through the instructions and get served in a few minutes.. easy and hassle free .and kindly don't give any negative judgement before you experience what they offer .. cheer up

They blocked my account for no reason, sent all the documents and confirmations of operations, asked for an IBAN in my name for a refund 2 they did not come up when they sent 3 stopped responding at all and the money was not sent!

I bought a voucher long ago and I had problems creating my card because the service is fast but not very clear (bad). Now I finally could make a card and I just transfered the money to an IBAN account, I investigated if it was a reliable webpage because with your DNI and your IBAN number they can stole your money from the bank but I think is safe. Anyways, if the money doesn't arrive or theres a big problem I will notify here (Update :my money arrived). I recomend not using bitsa because the service is bad but I don't really think It's a scam because one of the owners of bitsa it's the general manager of Spain in Binance, a reliable page.

I have paid for a voucher and made a bank transfer for requesting a virtual card but when i use the code the money adds to my balance but then its saying there is no balance for creating the card

Good platform until you run into trouble. Mixed feelings.
Will not be using it any longer.

Good service. Good AML police

My account is in good standing but some card creation error keep my money locked for about a year. They respond every time saying that someone is working to fix this but one year passed and I can't acces my money. How in this world someone need a year to fix a minor problem? I think they are using my money , documents and so on....Be aware !