BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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Reviews shaping this summary
Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
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My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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BITsmart have been exceptional to deal…
BITsmart have been exceptional to deal with. Highly recommend and fast shipping from these guys
20 February 2026
Reply from BITSmart
Dear Lindsey,
Thank you for the review. I’m glad you found us easy to deal with and that the shipping was fast.
We appreciate the recommendation and look forward to helping again soon.
Best regards,
Clarence.
Reply from BITSmart
Dear Paul,
Thank you for the review. I’m glad you were happy with the deal, the delivery speed, and the customer service.
We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
UCG ULTRA Gateway Router
UCG ULTRA Gateway Router
Item as described - delivery was fast and prompt.
Good job!
19 February 2026
Reply from BITSmart
Dear Jose,
Thank you for the review. I’m glad the UCG Ultra arrived quickly and that everything matched the description.
We appreciate your support.
Best regards,
Clarence.
Great service and prompt deliveries
Great service and prompt deliveries. Knowing that the items ordered are delivered to FNQ within days is very refreshing. We can be confident when giving our customers a start time where as other stores can take over a week.
17 February 2026
Reply from BITSmart
Dear Andrew,
Thank you for the review. I’m glad the service and delivery speed have been consistent, and that your orders are reaching Far North Queensland within days.
We understand how important reliable lead times are when you are scheduling work for your own customers, so I appreciate you calling that out. Thanks again for choosing BITSmart.
Best regards,
Clarence.
Reply from BITSmart
Dear Matias,
Thank you for the review. I’m glad you found the pricing reasonable and that the delivery was fast.
We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
Excellent delivery excellent service
17 February 2026
Reply from BITSmart
Dear Dean,
Thank you for the review. I’m glad you were happy with the delivery and the service.
We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
Cheap Unifi camera, fast delivery, no fuss...
Unifi protect prices about 5% lower than the nearest competitor. Goods shipped and arrived promptly. Appeared in good condition with OEM packaging seals in tact.
16 February 2026
Reply from BITSmart
Dear Jeremy,
Thanks for taking the time to leave a review.
I’m glad the pricing was competitive, and that your UniFi Protect camera arrived quickly and in perfect condition.
If you ever need help choosing gear or setting up UniFi Protect, please feel free to reach out.
Best regards,
Clarence.
Reply from BITSmart
Dear Daniel,
Thank you for your review.
I’m glad you were happy with the service and that your order arrived quickly. We appreciate your support and look forward to helping you again.
Best regards,
Clarence.
Amazing job
The team were great taking care of my order and getting it shipped the next day and delivered the day after that.
9 February 2026
Reply from BITSmart
Dear Alan,
Thanks so much for your review. We are glad the team could take care of your order quickly, and that shipping and delivery were so fast. We appreciate your support and hope you enjoy your purchase.
Best regards,
Clarence.
very competitive pricing
very competitive pricing, prompt shipping, accurate and helpful web content
5 January 2026
Reply from BITSmart
Dear Hilary,
Thanks for the review. We are glad you found our pricing competitive, your order arrived quickly, and the information on our website helpful and accurate. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Joerg,
Thanks for your review. We are glad everything was fast and hassle free. We appreciate your support and hope to help you again soon.
Best regards,
Clarence.
To begin with some random mobile number…
To begin with some random mobile number was on the order, wasn’t mine, and no email address either, so didn’t get notifications about the delivery. Attempted delivery failed coz there was no one but I didn’t get notified about it and I had to manually check the status. Pick up point had no address so went to 3 different post offices before finding the correct one.
The experience with Startrack has always been a below par experience. No issues with Bitsmart.
3 February 2026
Reply from BITSmart
Hi Shaffi,
Thank you for being a loyal BITSmart customer and for taking the time to share your feedback. We will pass your experience on to StarTrack and work to improve the overall delivery experience. We look forward to serving you again soon.
Best regards,
Clarence.
Reply from BITSmart
Dear Ming,
Thanks for the review. We are glad the ordering process was easy and that your order arrived quickly, exactly as expected. We appreciate your support and look forward to helping with your next order.
Best regards,
Clarence.
Fast professional customer service
Fast professional customer service. Called me in regards to the courier service/delivery time eta. Item arrived as expected. Cannot complain about the customer service provided. Highly recommend prices are good.
4 February 2026
Reply from BITSmart
Dear Philip,
Thank you for the review. We are glad our team could call to confirm the courier details and give you a clear ETA, and that your order arrived as expected. We appreciate the recommendation and your support, and we look forward to helping again soon.
Best regards,
Clarence.
Really fast delivery
Really fast delivery. It was next day delivery from Melbourne to Sydney. Good price
2 February 2026
Reply from BITSmart
Hi,
Thank you for the review. We are glad your order arrived the next day from Melbourne to Sydney. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Amazing Servivce
Amazing Servivce, Great Price
Came as described, opted for 2-8 day shipping, but half the order arrived next day, the rest 2 days later. Truely Amazing Service, couldn't recommend BitSmart more
23 January 2026
Reply from BITSmart
Dear Jacob,
Thanks so much for the kind words and for recommending BITSmart.
We are really glad everything arrived as described, and it is great to hear the split shipment still got to you quickly. If you ever need anything else or have questions about a future order, we are here to help.
Best regards,
Clarence.
Quick delivery to WA (within a week)
Quick delivery to WA (within a week). Product was exactly what was ordered.
21 January 2026
Reply from BITSmart
Dear Jonathan,
Thanks for your review.
We are happy to hear your order reached WA within a week and that the product was exactly what you expected. We appreciate your support and hope to help again soon.
Best regards,
Clarence.
Very quick shipping and good price
27 January 2026
Reply from BITSmart
Dear Celestin,
Thanks for your review.
We are glad the shipping was very quick and the price was right. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Order Received – All Items Working Well
Delivery was very quick and all items are working as expected.
27 January 2026
Reply from BITSmart
Hi,
Thanks for your review.
We are glad your order arrived quickly and that everything is working as expected. We appreciate your support and look forward to helping you again.
Best regards,
Clarence.
5 star service from BITSmart
There were several things that made me give BITSmart a 5 star rating. First and foremost, the prompt, responsive and courteous service from Clarence. Secondly, the availability of stock and very competitive pricing. Thirdly, Clarence always ensures that he uses couriers that will deliver fast delivery. I highly recommend BITSmart to you for your ICT equipment purchasing.
13 January 2026
Reply from BITSmart
Dear Scott,
Thanks so much for your review and for recommending BITSmart.
We are glad you had a smooth experience. It is also great to hear the stock availability and pricing met your expectations, and that delivery arrived quickly through our courier partners.
We appreciate your support and look forward to helping with your next ICT equipment purchase.
Best regards,
Clarence.
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