Bitiba Reviews 967

Never again. They sent the torn cat litter box. It spilled everywhere. When we were in front of our house, sand was flowing all over the outer box. I sent them the pictures but they didn't even respond and completely ignored my complaint.

Fast shipping, good prices. No complaints.

Have made several orders from here and they always come on time. One time an item was damaged under shipping and they immediately refunded me the next day. Their prices and product selections are fantastic!

We are small Cattery, so we place orders every week for our cats and kittens, very often we trays of cats food damaged,espacjaly Animondavon feinstein, complany is lying to costumers about loyalty program, it was allready few times we didn't get all stamps for the order, paid over 125 and got only 4 insted of 5, delivery is very long, never on time, even i am home, i find parcels by the front door, for sombody so difficult to use the door bell.

Ordered a large (20kg) cat food delivery and my first disappoint came from the fact you can not specify delivery location on bitiba (e.g to a pakkeshop). They attempted home delivery but missed me as I work in an office.
The delivery was sent to Ballerup, whilst I live in Frederiksberg.
When I picked up the delivery, which cost me a train fare of 80kr, some of the cat food pouches had split and leaked.
I have reached out to Bitiba on their online form, but not received a response for weeks.

I ordered 2 identical items, the next day i was informed the delivery was delayed due to "high demand".
I rang to cancel the order, I was told I had to wait until I received my order then return it for a refund ... but ... you haven't even sent it yet ? I was told, It's our policy .
Today i recieve an email saying 1 piece of my order has been Registered with post nord, delivery date unknown... never again will I use this compant

I have ordered from Bitiba for my pets several times and the products always arrive very fast and are in good quality. Recently I had a situation where packages broke in transportation and the customer service handled the problem very quickly and professionally. I will certainly buy again.

Used to ise bitiba all the time as arrived super fast!! Ive used them especially for
That reason as my cats need prescription food which I get fortnightly wen I get paid and it usually comes just before the other bag runs out. They've really really gone down hill now! Twice now my prescription food has been delayed 1st time I rang up and it was 2 days late(would have been longer if I didn't call) my cats had diarhea without it but quickly went back to normal this time I orderd Wednesday its now Saturday and am told they can't even process the order till Monday which would make it mid week next week I'm furious my cats have been throwing up left right and centre and diarhea without it!! I'll be going back to my old company. Its easier if people can drive and get to a vet but for people who don't drive and have health problems and rely on these services for heir animals health!! I'm discusted. If it was normal cat food I wouldn't be as fed up but it's prescription for a reason!!!! To make it worse the customer service woman was raising her voice at me as if it was my fault!! Absolutely discusting. Its animals lives your messing with!! My old cat almost died a few years back and was told only to ever use this prescription food otherwise he would get very poorly again if he end it back at the vet I'll be so so angry he's suffering now because of their incomitance

Super hurtig levering. God service.

Arrived super fast! I ordered late at night, the shipping notification arrived the next day, followed by the order arriving the following morning. Everything arrived exactly as expected but very happy with the fast turn around time. I'll definitely keep that in mind for future orders. :)

Ordered several items from them and received only 1 item, which arrived in a box, that looked like somebody had been using it as a football.
Contacted Bitiba and was basically called a liar, as they stated all items have been delivered.
We've been using this company for years, but after this last experience we'll be spending our money somewhere, where the customer service is less insulting.

I bought two doggy beds and they were fantastic and arrived quickly

ordered a product on 3rd of Jan I've had no correspondence from bitiba about the progress of my order so today after 11 days of waiting I called there so called customer service where I was told that my order had been automatically cancelled after 10 days worst customer experience I've ever had all my other orders from other companies over the new year period have turned up with no problems I will never order or recommend this company ever agin

I spent a good amount of time searching for the items I need on their website, putting it in my cart -- moving through the checkout process.

That was 4 days ago. I have confirmation that I paid via my bank account but still have no email confirmation from them. I feel like I have just been scammed -- is this even a real website? 😳

Always very fast delivery, always the right products. I will recommend this Company to everybody.

Shopped at Bitiba a couple of times now, good service, with good prices and fast delivery. Got my luxury food for my cats, now they are well fed, the next couple of months. Surely comming back :)

It's been 6 days since i order and i haven't received the packet jet.

god service ,bilig, nem og bekvem, hurtig ekspedition, og levering, god support service

God service og hurtig levering.
Kan anbefale andre at handle der👍