Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
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See what reviewers are saying
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked. I have checked with moonpay and CBA and the card has no restrictions from either business. Could Bitcoin unfreeze the ca... See more
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Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bitcoin.com
Hi Diana,
Thanks for reaching out!
If you have any questions related to the Bitcoin.com platform or Wallet app, please contact our support team at support@bitcoin.com.
We’re available 24/7 to assist.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Vee,
Thanks for reaching out, but you have not specified the issue.
If you've received any email from Bitcoin.com, you can simply scroll down to the bottom of the email and click on the link that says, "To unsubscribe or modify your subscriptions, please click here." Enter your email address, and it will be removed from our list.
If you need further assistance, feel free to contact us at support@bitcoin.com. Your feedback is important to us, and we’re here to assist you.
Best regards,
Bitcoin.com Support Team
Very good and i m satisfaied
7 August 2025
Unprompted review
Reply from Bitcoin.com
Hi Sasha,
Thanks for the 5-star review!
If you have questions or concerns, please don't hesitate to contact support@bitcoin.com. We are here to assist you 24/7.
Best regards,
Bitcoin.com Support Team
firstt time
2 August 2025
Unprompted review
Reply from Bitcoin.com
Hi Geovann,
If you have any questions or concerns, please don’t hesitate to reach out to us at support@bitcoin.com. Our team is available 24/7 and always ready to assist.
Best regards,
Bitcoin.com Support Team
Helping a friend complain
Helping a friend complain, they have a casino, my friend said they will handle the enforcement of the activity bonus, It is not voluntary, you can only bet on the slot machine 20,000 times, and they will force you to participate in the activity bonus until you lose all your money, they will definitely reply to your email about the problem here, but even if you contact them, they will not cancel the non-voluntary activity bonus! They don't have the strength, so they don't need to register here! Waste time
29 July 2025
Unprompted review
Reply from Bitcoin.com
Hi Chuanwang Zhou,
We're truly sorry to hear about the issue your friend encountered.
Please note that Bitcoin.com does not force users to deposit funds under any circumstances.
Suppose your friend accessed a gaming service claiming to be associated with our brand and is experiencing issues with withdrawals, bonuses, or account activity. In that case, we strongly encourage your friend to contact our official Support Team.
He can reach us at support@bitcoin.com
Your safety and trust are extremely important to us.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Ferry!
We appreciate your 5-star rating and are glad you find the app easy to use.
If you have questions or concerns, please don't hesitate to contact support@bitcoin.com. We are here to assist you 24/7.
Best regards,
Bitcoin.com Support Team
Xrp plunges
Do you really thing xrp plunges? It's July 28 2025 and xrp is at 3.23 it was at 3.04 a few days ago.
27 July 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Please note that Bitcoin.com does not provide financial advice or predictions about the market. Cryptocurrency prices, including XRP, can fluctuate frequently based on market conditions, news, and investor sentiment.
We always encourage users to do their own research and make informed decisions when it comes to buying, holding, or trading crypto.
If you have questions about using the Bitcoin.com Wallet, please contact support@bitcoin.com. We’re here to help!
Best regards,
Bitcoin.com Team
They have a casino here
They have a casino here, and their casino is a scam. When you deposit and make a profit, they will forcibly add an activity bonus to you. This is not voluntary. They asked me to download 20,000 bets, so I deposited $302, which is equivalent to asking you to lose the money until you run out of it. They use this method to prevent you from withdrawing money. What's ridiculous is that I deposited money with them and bet on sports, but they forced me to receive a slot machine bonus! I now require them to cancel my slot machine event bonus, and it has been 13 working days so far.
Still no solution, they will ask you to contact the email, I also contacted the email, got the same reply, told me to wait, from the first day I reacted, every day is the same reply, their behavior is fraud, let you lose all the money.
23 July 2025
Reply from Bitcoin.com
Hi there,
We’ve noticed that you’ve submitted multiple reviews regarding the same issue. Kindly note that we have already responded to your concern in our reply to your previous review previously.
If you have any questions, please feel free to contact us at support@bitcoin.com.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
Great user experience
Great user experience, would prefer no withdrawal thresholds
20 July 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thank you for your feedback!
If you have any questions regarding the Bitcoin.com platform, including our Wallet app, our support team is available at support@bitcoin.com.
Best regards,
The Bitcoin.com Support Team
Reply from Bitcoin.com
Hi there,
Thank you for your feedback. We’re sorry to hear about your concern regarding fees.
Please note that the Bitcoin.com Wallet itself does not charge hidden fees. However, when using third-party services within the app (such as buying, selling, or swapping crypto), fees may apply, including network fees and service provider charges. These are always shown before you confirm a transaction.
If you have a specific transaction you'd like us to review, feel free to reach out to us at support@bitcoin.com — we’re here to help!
Best regards,
Bitcoin.com Team
Hello dear Sir I'm from Pakistan and I…
Hello dear Sir I'm from Pakistan and I don't have your restrictions country please let me know how I sign up here
9 July 2025
Unprompted review
Reply from Bitcoin.com
Hi Muhammad,
Thank you for your interest and support!
You can download the Bitcoin.com Wallet app from the Apple App Store or Google Play Store and create your account directly from the app. Once your account is set up, you’re all set to start using it.
If you need any help, feel free to reach out to us at support@bitcoin.com. We're here for you anytime.
Best regards,
Bitcoin.com Support Team
Cant find my account for the last two…
Cant find my account for the last two years. I have no idea what my balance is?
7 July 2025
Unprompted review
Reply from Bitcoin.com
Hi Larry,
Sorry to hear that you’ve been unable to locate your account for the past two years.
We're not sure whether your issue is related to the Bitcoin.com Wallet app or a different platform.
If you downloaded the Bitcoin.com Wallet app two years ago and wrote down your 12-word recovery phrase, you should be able to access your wallet. However, if you did not save or record the 12-word recovery phrase, there is unfortunately no way to restore access to the wallet.
If you have any questions regarding our products or services, please contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
No bases to judge bye
30 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Lucinda,
Thank you for taking the time to leave a review.
Feedback and ratings are very important to us as they help guide improvements and support new users in making informed decisions. If you haven’t had a genuine experience using the Bitcoin.com app, we kindly ask that you consider removing this review.
We’re here if you ever want to explore the app or need assistance! You can reach out to support@bitcoin.com anytime.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Jay Jay,
We're sorry to hear you feel this way.
If there's something specific we can help with or improve on, we’d appreciate the opportunity to better understand your experience.
Please feel free to reach out to us at support@bitcoin.com. We're here to help.
Best regards,
Bitcoin.com Support Team
I love it i used to have a btc account…
I love it i used to have a btc account umin my phone but now im going to start using this one as my nain account .
thanks for the info also
Graham C
19 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Graham C,
Thank you for the 5-star rating, and we are glad to know you love the app.
If you have questions or concerns, please do not hesitate to reach out to support@bitcoin.com. We are here anytime to assist.
Best regards,
Bitcoin.com Support Team
Stay away from this site-- it's…
Stay away from this site-- it's Maleware-- it highjacked my phone browers and will not let me get off the site without downloading their criminal app....
16 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Luke,
We're sorry to hear that your phone was infected with a virus and compromised.
Please note that the Bitcoin.com platform, including our Wallet app, is secure. However, if you visited other websites or downloaded attachments from unverified email addresses, that could be the source of the infection.
We strongly recommend having antivirus protection installed at all times to help prevent such incidents.
Thank you for your understanding.
Best regards,
Bitcoin.com Support Team
Worst Crypto Exchange out their - AVOID always!
Won't let me sell or swap my crypto but are happy to receive any.
I have been in contact with support for over a week regarding problems and they have done NOTHING to resolve such thing. I have all transcripts downloaded for proof purposes too, showing the abundance of ignorance and lack of any knowledge to their own services.
They advertise being able to buy, sell and swap XRP but won't allow the sell or send of any XRP due to having no destination tags or memo's.
Just constantly getting generic AI responses on live chat.. Would strongly recommend using any other service bar BITCOIN.com.
If you want to get messed around and have no control over YOUR crypto, then please use bitcoin.com.
0/10 for service from me.
Will be taking all my services to Kraken, an actually working company which doesn't lie, thieve and scam.
15 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Martin,
This issue has been resolved, and we've sent you an email to confirm it.
Thank you again for your patience and cooperation during this time.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Ron,
We apologize if you're getting unwanted emails from Bitcoin.com.
If you've received any email from Bitcoin.com, you can simply scroll down to the bottom of the email and click on the link that says, "To unsubscribe or modify your subscriptions, please click here." Enter your email address, and it will be removed from our list.
If you need further assistance, feel free to contact us at support@bitcoin.com. Your feedback is important to us, and we’re here to assist you.
Best regards,
Bitcoin.com Support Team
The algorithm should deduct any fees…
The algorithm should deduct any fees automatically and then send the remainder to the recipients specified bitcoin wallet or debit/credit card. That’s a win-win!👏🏼
12 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Linnea,
Thanks so much for your thoughtful feedback and great suggestion!
Automatically deducting fees before completing a transaction is a user-friendly idea, and it aligns with our goal of making crypto as simple and seamless as possible.
If you have any questions or need further assistance, feel free to contact our support team at support@bitcoin.com. We are available 24/7 to assist.
Best regards,
Bitcoin.com Support Team
This is email in bitcoin.com or scam? Please help!
Support
Payments Department
Hello, you have reached Support. I am a payments specialist, representing Bitcoin.com. We tried to contact you earlier. You have received a notification letter in your mailbox from the service.
We inform you about the following: Our service Bitcoin.com I sent a transfer to your name in the amount of 1.375 BTC (bitcoin) upon request, and your mailbox is listed as contact information. But you did not complete the procedure for obtaining bitcoin, so you could not receive the payout.
Please tell me, would you like to start the procedure of receiving a payout now or contact you a little later?
Yes
No
8 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Ivan,
The email you received claiming to be from a “payments specialist” representing Bitcoin.com is fraudulent and has no affiliation with the Bitcoin.com platform.
Please do not respond to the message, and do not download any attachments—doing so could compromise your device with malware or a virus. We strongly recommend that you delete the email immediately.
If you have any questions or need further assistance, feel free to contact our support team at support@bitcoin.com. We are available 24/7 to assist.
Best regards,
Bitcoin.com Support Team
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