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Bitaroo Reviews 88

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TrustScore 4.5 out of 5

4.3

Cryptocurrency Service
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Rated 5 out of 5 stars

I have been a Bitaroo customer a long time, and Bitaroo is by far the most convenient and easy method for adding Bitcoin to your portfolio. There's multiple ways to manage the account but my favourite... See more

Rated 5 out of 5 stars

Wow Bitaroo... What else can I say other than this Australian company is ticking all the boxes for me in regards to ease of use, security and peace of mind when it comes to my investment choices. Ke... See more

Rated 5 out of 5 stars

Bitaroo is a fantastic Bitcoin-only exchange that’s packed with useful features. I’ve easily set up DCA and automated almost everything - deposits, purchases, even withdrawals. They’re quick to roll o... See more

Company replied

Rated 5 out of 5 stars

I like that it's Bitcoin only so you can recommend it to new customers and worry they will be sidetracked into some sh!tcoin scam. Lightning withdrawals a real bonus and show they value their custom... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Written by the company

Australia's Biggest Bitcoin Only Exchange

Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

88 reviews

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Rated 5 out of 5 stars

One of the very best

I’ve been using Bitaroo for a little over a year. I highly recommend it. Low fees, simple user interface and genuinely bitcoin only.
If you’re an Australian planning to buy bitcoin, this exchange is one of the very best.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Best, No nonsense exchange

Best, no nonsense Bitcoin exchange in Australia. Great site very intuitive. Absolutely killing with features at the same time keeping it simple.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

I have tried a lot of exchanges

I have tried a lot of exchanges over the years, but bitaroo are my favourite. The deposits and withdrawals are fast, and lightning is also an option. Very impressed. I now also use for my smsf and the support to setup was great.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Australia's best place to buy bitcoin

Australia's best place to buy bitcoin, without a doubt. These guys are true bitcoiners and know their stuff. They operate in efficient and clever ways that allow them to be the cheapest for their customers, and offer solid customer support.

4 February 2024
Unprompted review
Rated 1 out of 5 stars

Not sure Bitaroo are providing the…

Not sure Bitaroo are providing the service they promise.

Provided all requested personal information in good faith.

After a number of days and having to chase them they gave a bland response that they could not open my account.

Bitaroo now have sensitive personal information of mine and they are not providing the service they advertise and I requested.

My fear is they are promising a service whilst in reality phishing for copies of personal information for who knows what.....

Bitaroo is the Crypto wild west be very very careful about providing details to this organisation they don't provide the service the claim to and they request highly personal information.

Bitaroo's answer does not cut it..... when provided with drivers license and passport details.....just doe not make sense....something very fishy here

29 January 2024
Unprompted review
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Reply from Bitaroo

Dear Dave,

Thank you for taking the time to share your concerns. We deeply regret to hear about your disappointing experience with us, and we understand your concerns regarding the security of your personal information.

At Bitaroo, we take the privacy and security of our users' information very seriously. Please be assured that the collection of personal information is a regulatory requirement, and it is only used for verification purposes as part of our commitment to maintaining a secure and trustworthy platform.

We are sorry to hear that your account could not be opened. Such decisions are made in compliance with our internal policies and regulatory requirements. We realise this can be frustrating at times.

Regarding your concerns about the use of your personal data, we adhere strictly to compliance with data protection laws and best practices to ensure that all information we collect is securely stored and protected. We do not use this information for any purpose other than what is stated in our privacy policy.

Thank you again for your feedback. We regret any inconvenience this situation may have caused.

Rated 1 out of 5 stars

Withdrawals blocked!!…

I initially made a small purchase (under au$500) of Bitcoin via Bitaroo to test the system, fee structure & efficiency - all good. I then made a 2nd purchase (under au$800) - all good. Both of these small BTC amounts were transferred to another wallet (not held in Bitaroo).
When I then purchased au$1000 in BTC I was arbitrarily blocked from withdrawal/transferring to my preferred wallet for 3 months
because of so called "abnormal activity" on my account. Bitaroo refused to elaborate on the abnormal activity (3 transactions ??) So my BTC is "locked up" now for 3 months!!
You've lost me Bitaroo!! & I'll be retelling my experience wherever I can...

8 January 2024
Unprompted review
Bitaroo logo

Reply from Bitaroo

Dear Ken,

We appreciate you taking the time to share your experience, and we sincerely apologise for any inconvenience you have encountered. We value transparency and understand any concerns regarding the temporary suspension of BTC withdrawals on a specific account.

Firstly, we want to assure you that such measures are not typical of our usual mode of operation. Our commitment is to provide a seamless and secure experience for all our users. However, in cases where unusual activity is detected, we must take precautionary steps to safeguard our platform and users.

Due to privacy reasons we cannot discuss account specific matters in public but generally speaking when temporary suspension of withdrawals is imposed on a specific account, we understand the inconvenience this may cause, and we empathise with users’ desire for more details. Unfortunately, due to regulatory constraints, we are unable to disclose specific details about the abnormal activity that has been detected.

The three-month suspension is a precautionary measure aimed at protecting both our users and the integrity of our platform. We take these steps seriously to maintain a secure environment for all.

Once the suspension period concludes, affected users can apply to have full functionality reinstated, including BTC withdrawals. We genuinely hope that, despite this setback, you will reconsider your decision and give Bitaroo another chance in the future.

We understand the importance of trust in this space, and we want to assure all users that we are continuously working to enhance our security measures while minimising disruptions to our valued users.

While funds held by users on Bitaroo are already secure and safe, for extra protection, users may wish to consider moving the funds to the Bitaroo Vault, our verifiable offline custodial cold storage fortress.

Thank you for your understanding, and if you have any further questions or concerns, please feel free to reach out to our customer support team.

Rated 5 out of 5 stars

Highly recommend, excellent customer service

As a novice to Bitcoin, I found Bitaroo really easy.
The website and the app are great,
And the customer service is excellent.
I recently had a panic, and they were quick to reply and assist me to resolve it, they put me right at ease.
I’m learning a lot about coin, and really appreciate feeling supported, and having an Australian company to trust in.

26 October 2023
Unprompted review

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