I order every month online with superb service. I relocated from Birmingham to Devon but didn't want to give up my favourite vape shop, so I didn't 😁
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always use Bitsandpieces Vape for our online orders of Vape Juice. Really wide variety of flavours, very reasonable prices and super quick delivery. Great service all round and have never messed u... See more
Company replied
Outstanding! I was looking urgently for a rather strange item, which, it seemed, was out of stock pretty much everywhere. One place that seemed to have it turned out not to and although they took... See more
Found everything I needed for my first "pod" vape on the website. Information generally clear for a "newbie", but had to look at other sites for explanation of some terminology. Delivered when expecte... See more
Company replied
Company details
Written by the company
BitandPieces Vape is a trusted and experienced vape electronic cigarette specialist retailer based in Birmingham, West Midlands. Visit us or shop online with next day delivery available.
Contact info
Bristol Road South 1682, B459TZ, birmingham, United Kingdom
- 01214577951
- customerservices@bitandpiecesvape.co.uk
- bitandpiecesvape.co.uk
4.8
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
expansion glass x a few
easy purchase and as described, delivered ahead of schedule too
6 February 2023
Reply from Bitandpieces Vape
Dear Clive,
Thank you for your feedback! We're thrilled you found the purchase process easy and that we could exceed your delivery expectations.
Best,
The Team
Poor Service
Shocking delivery service, ordered pods for my drag x vape to my student accommodation in Liverpool. Meant to come today and I got an email saying it came but was taken back because there was no one there to sign it. I didn’t get an email or a call to say it was down there in the first place. Not only that there was a link on the email to give a new address, which ain’t going to change but the link given on the email is down so I can’t do anything. I would like a refund or the parcel to come as soon as possible.
6 February 2023
Reply from Bitandpieces Vape
Dear Darryl, we're sorry to hear about the delivery issue. Please contact our customer service to resolve this promptly. Your satisfaction is our priority.
Pen arrived quickly but had a broken…
Pen arrived quickly but had a broken glass tank and despite charging element does not heat up so not working
6 February 2023
Reply from Bitandpieces Vape
Dear Neil,
We're sorry to hear about your issue. Please reach out to our customer service for a resolution. We value your feedback.
Best, [Company Name]
Me and my husband are always ordering…
Me and my husband are always ordering of line or going in to their shop. The staff are really friendly and when ordering of line it arrives quickly. They are not too over priced. I recommend bit and pieces vape to anyone.
2 January 2023
Great product bubble saved me £££s…
Great product bubble saved me £££s compared to having to buy a whole new tank
10 January 2023
Reply from Bitandpieces Vape
Thank you
Cash payment option would be nice
Cash payment option would be nice. Collected instore with cash in hand to have card machine pushed towards with no question as to howbid would like to pay
3 January 2023
Reply from Bitandpieces Vape
Hi Nick, Cash payments can only be done in stores . thank you
bitandpiecesvape.co.uk great service…
bitandpiecesvape.co.uk great service from them, everything delivered on time, many thanks, one of the few U.K stores that have a decent selection of replacement 4ML capacity pods
6 January 2023
Unprompted review
Reply from Bitandpieces Vape
Thank you
Reply from Bitandpieces Vape
Thank you
Haven't received parcel
29 December 2022
Reply from Bitandpieces Vape
Hi J. Taylor, your order was processed on the 30rd of December, collected by the currier on the 31st and delivered on the 5th of January by Yodel with the service you purchase of Yodel 72H delivery service.
Regards
Bitandpieces Vape Team
Products never turned up not much else…
Products never turned up not much else I can say, and no refund.
10 December 2022
Reply from Bitandpieces Vape
Hi John, your order was dispatched on Monday the 28th November and delivered by Royal Mail on the 2nd of December due to the strikes, we don’t know if this review was for us as we despatch on time and Royal Mail deliver your order accordingly with the service your purchase.
Regards
Bitandpieces Vape Team
Products not delivered and when I…
Products not delivered and when I requested a refund was told I will have to wait until the 21st December which is nearly a month. The customer service manager was extremely rude. Dreadful service no products and rude staff would definitely not recommend this company. Still no refund issued. I chose and paid for the 24 hr Royal Mail delivery
29 November 2022
Unprompted review
Reply from Bitandpieces Vape
Dear Kel, we're truly sorry to hear about your experience. Please contact our customer service immediately so we can resolve this issue promptly. We appreciate your feedback as it helps us improve.
I have been ordering for nearly a year…
I have been ordering for nearly a year now. So quick and easy to order online and next day delivery on most of my orders . Highly recommend 👌
8 December 2022
Reply from Bitandpieces Vape
Thank you
Website extremely easy to use
Website extremely easy to use, fast and efficient service
29 November 2022
Reply from Bitandpieces Vape
Thank you
Reply from Bitandpieces Vape
Thank you
Always great service when attending the…
Always great service when attending the shop and good through post service. Will continue to use this shop
2 December 2022
Reply from Bitandpieces Vape
Thank you
Reply from Bitandpieces Vape
Thank you
Absolutely fab again
Absolutely fab again! Wouldn't use another vape shop tbh. There is so much choice, great deals and super fast dispatch/delivery! Highly recommended.
28 October 2022
Reply from Bitandpieces Vape
Thank you
NOT A SMOKER
I personally do not smoke or use Vapes. I buy these on behalf of my husband who when in the house will use a grape ice YOLO vape. He was introduced to these by my daughter. Much better for my health than disgusting 4,000+ chemical cigarettes.
However, he prefers the old shape. The new shape YOLO makes him cough.
1 November 2022
Reply from Bitandpieces Vape
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.