Biscuit Boutique Reviews 

1,493
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

An unusual 'thank you' gift for special friends was what we wanted, and the Stroopwafels were perfect for them. We've bought this product before and everyone has always been delighted to receive them.... See more

Rated 5 out of 5 stars

Makes a difference. Biscuit Boutique offers some excellent designs with a range of styles that can be chosen to suit the receiver. We have had these for Christmas and Valentines Day, and the trend w... See more

Rated 1 out of 5 stars

Looks like they've gone bust and they haven't let cutoners know. I purchased sucessfully from Christmas 2024 so decided to treat 8 family and friends Christmas 2025. Not a cheap order. Expected deli... See more

Rated 1 out of 5 stars

As lots of customers who have left reviews I've also been scammed! To my surprise I'm receiving emails from them saying order/purchase items.... what a absolute scam they are still trying to steal mon... See more

Company details

  1. Chocolate Artisan
  2. Candy Store
  3. Chocolate Factory
  4. Confectionery
  5. Corporate Gift Supplier
  6. Gift Shop

Written by the company

Biscuit Boutique provides a unique and beautiful experience, making them leaders in the luxury confectionery market – the perfect gift for the hungry aesthete!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(1,493)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Just received the valentines gift…

Just received the valentines gift ordered and it is not great for the money £12 quid for a card with edible biscuit. The biscuit is upside down in the packaging, the message is written on a card (in a font you can't read) on a separate white piece of paper not cut to size - printed on a home computer. Looks real cheap - bit embarrassing.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

If there was a 0 I would use it

If there was a 0 I would use it. I ordered a twin pack of their "Year of the Snake" biscuits for my eldest son's 60th. their website is a bit confusing...giving the impression each one is hand painted and your order was being handmade for you, just before delivery ...this is not the case. (they can keep for 4 months, so they probably have a stock already made to send out!)
They arrived....I hd planned to place one on top of his birthday cake, but it was so small it would be lost. The so called "painting" (transfer) was very pale, and on one indiscernible. The packaging was a small, cheap looking pkt, placed inside small a cheap red bag with string handle; apparently you had to order 8 biscuits to have a bit of red ribbon! We were so disappointed; but equally, for the price of these "wafers", we felt totally ripped off. I contacted the company with our findings to resolve the situation, but only received an email apologising for everything, lots of P.R. rhetoric, thanking me to help them improve! No mention of a resolution. We could have bought 3 dozen nicer biscuits for £25. Added to which they then gave discounts on their next advertising campaign, also for Easter & Valentine orders. Unless you have money to waste, don't buy them....just a cheap novelty.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gifts and amazing customer service!

Beautiful gifts and amazing customer service!
I have ordered a few times as gifts for friends and love the products. Good quality and beautifully packed. Also like that they've halal options and a Ramadan Range. Recently I had an issue with a delivery and Sophia was amazing at resolving it promptly. Highly recommend ordering :)

31 January 2025
Unprompted review
Rated 5 out of 5 stars

AN AMAZING FIND/DB1

What an amazing find! Wanted a special gift to celebrate Chinese New Year and these beautifully decorated biscuits were just perfect.

Already received wonderful thanks from our friends.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Easy to order and delivered on time. Beautiful product, the recipient was thrilled with it and isn't going to eat it until the eat by date so that he can enjoy looking at it.

29 January 2025
Unprompted review
Rated 3 out of 5 stars

Could have made a lovely gift

Ordered their special Chinese New Year bouts and such a shame that it came with the bow on the bottom of the box, the box was upside down and there was no way to change the bow to the top so it would be the right way around.
Should have also looked at dimensions as wasn’t expecting such a small box. Could have been a lovely present if the design wasn’t messed up!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Very special biscuits indeed.

I got a lovely little box of white chocolate and ginger biscuits decorated with Christmas designs from our neighbours children in December - they were absolutely amazing.
Your website is a great gifting find, thank you.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

A Christmas gift from a parent as a…

A Christmas gift from a parent as a THANK YOU, me being just a caretaker- what a nice gesture from the family & their children. The taste was unreal & so lovely presented I actually thought it was a set of coasters. Christmas Eve I divided into 4 portions for my family. A must to check out their website.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Posted too late for planned delivery

Ordered two packs of the painted biscuits in October for a delivery date in December. Wanted to take these over to Northern Ireland as gifts, flying two days after the delivery should have occurred. Astounded to get an email day before delivery saying they’d been dispatched to be delivered by Royal Mail despite noting on their website site that there were delays! So, by the time they arrived, I’d flown over there having to buy new gifts. So, I’m left with £32 of biscuits to eat at home, opened the first box today to find the first two crushed despite supposedly well packaged. What a complete waste of money!

12 December 2024
Unprompted review
Rated 3 out of 5 stars

Interesting some of the reviews don’t…

Interesting some of the reviews don’t relate to biscuits!
Firstly the box is lovely, that’s where it stops by the time I paid postage 8 biscuits for £20. £2.50 each about the size of a macaron I expected them to be larger, they are nice biscuits but definitely not worth the price

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Same thoughts as another reviewer

Same thoughts as another reviewer. The biscuits were not as presented on the website. The Christmas biscuits are presented as white with various Christmas designs on them. They are brilliant white and the design extremely clear. The biscuits I received are more cream coloured and the designs on them dull and faded. The presentation box is lovely, however, the contents were extremely disappointing and not worth the money. One of the biscuits arrived broken and the back of the biscuits are so poorly finished. They look like Lotus biscuits from the supermarket! They were also to be delivered 13th Dec and arrived today the 16th. I am awaiting a reply to my email with reference to being refunded as these are definitely not the same as what is on their website! I wish I could upload photos to here!

16 December 2024
Unprompted review

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