Bird & Blend Tea Co. Reviews 674

Great customer service!
Helped me with my loose tea purchase and explained about the matcha range as I was curious but had had a bad taster experience from a coffee shop brand.

Showed me how to make it and gave me a sample to try. I ended up buying some.
happy customer

Friendly staff that cared about the product. Very helpful as it was my first time at the store.

Ordered their Matcha magic whisk a week ago with 48h service. Still waiting and customer service tells me there's nothing they can do and to keep waiting! It was meant as a bday present so it's a massive no no for me. Will be servicing them with a free anti-campain for a long time.

Went to the tea blending workshop at the Bristol store last week in early-May - really good fun. Well done to Ellie - she delivered the workshop with clarity, clear explanation and good details about the way the teas we tried tasted. Also gave great info about how we should be making tea. Who knew hibiscus and lemonade worked so well!! Really informative, tasty and interesting - a great present idea, and the tasters and bags you get to make are brilliant. Highly recommended!

I discovered Bird & Blend last summer when on holiday in York. First impressions of the shop were great, it was really welcoming and I came away with a tea strainer set and some loose leaf tea. Recently my brewdini started leaking and customer service were so helpful, sending out a spare part and then when that didn’t work they sent a brand new replacement brewdini. Super company and the teas are all fantastic!

I was passing the Nottingham store when I decided to pop in and investigate matcha tea as I had heard about it but never knew what it was about. The lad who served me was just brilliant, I am so sorry I didn’t get his name but he was the only male I seen there on Monday and had an Irish accent. He was fantastic explaining matchas benefits and giving me a demonstration with no pressure selling, I didn’t purchase it as when I first tried it I wasn’t sure but I left with a cold tea and by the time I finished it I was craving more. I have recently started some medication leaving me bloated and my skin dull and I really felt this helped. I will be back soon to get a set but I wanted to pass on what a lovely experience I had in store with him. Thanks :)

All the staff at the Portobello Road branch are so friendly and extremely knowledgeable about the products on offer. Lovely people, lovely products, highly recommended.

Had such a great time at the Manchester Tea Blending Workshop on 11/05/25. Emily and Frankie were absolutely brilliant, really knowledgeable, friendly, kind and patient. We thoroughly enjoyed it and loved buying lots of interesting teas at the end and trying so many. Look forward to revising the store and also doing the cocktail workshop! Emily and Frankie are a credit to the store.

I attended a blending experience in Leeds today with Ellie & Scott.
Thoroughly enjoyed it, tasted some lovely teas and made some of my own.
Experience had been bought as a gift & I recommend it.
I've not been brewing right even though the instructions are on the packets.
Learnt a lot & walked away having spent a bit too much on blend I thought I wouldn't have bought again

I've been buying from B&B for years, after discovering them in the Portobello London store! Amazing service and quality, both from the stores (I've been to the ones in London) and online. There's also a very supportive communi-tea on Facebook, where we share the love for tea <3
PS. I love their matcha

The whole team at Brighton Laine is really sweet and welcoming! The store always looks ace, and I have a great experience every time I go. I am now a matcha convert thanks to Bird & Blend and their awesome matcha selection 💚

Amazing experience every time, can’t recommend the Canterbury store highly enough, the manager is so cool and calm and every time I’m there it runs like a dream.

I'm always very satisfied with the service in this shop. Exceptional customer service, great knowledge and professional advice. My cup of tea is always a treat luxury.

Amazing service drinks amazing and clean shop

Hey guys!! I've visited 2 of your stores now, Edinburgh and Liverpool. Can I just say the whole idea is brilliant. I've been using the cold brews to really cut down on sugar. The matcha has a nice caffeine kick, and if I do a double dose of it, it really helps level out my ADHD 😊 I'm not sure who the lady was serving in Liverpool on Friday afternoon, but this is the second time she has served me but her knowledge of the stock and service b&b offer is brilliant and she has been so helpful on 2 occasions.
Please keep up the good work guys and I look forward to trying new flavours and also attending some workshops 😊

No issues with the customer service at all. The tea, however is terrible. If you like to be able to taste the tea, this brand is not for you.

Great experience. Louise was awesome and attentive!!!!

I visited the new shop in Cambridge and it is lovely! Lots of choices, free samples and friendly staff. I will be back, thank you.

I visited the Brighton store and was served by Ryan J.
The service was fantastic and they were incredibly helpful.
I shop at birds & blend regularly and the service is always 5*.

I’m a lover of herbal teas, I’ve had all sorts from around the world. I was so excited by the array of flavours and blends so got an assortment. Sadly I was disappointed as they all have a similar taste and when you look at the ingredients they are all similar with some additions. I feel it just almost makes it but misses the flavours. Sadly it’s not for me and won’t be buying from them again.