Birch & Yarn Reviews 201

Don’t order from them!!!

Ordered from them: website now doesn’t exist. Taken money. Don’t respond to emails or calls!!

Got a confirmation email with tracking but tracks nothing. I then went to their instagram 24 hours before writing this review on trust pilot, my message went through and they were online. Woke up this morning to find that they’ve now deleted their instagram account.

This is a proper scam website, I don’t understand how they haven’t been taken down so far.
Received a purchase confirmation with tracking information that doesn’t track anything.
Needless to say nothing has arrived.
No phone number or to contact… emails not answered, chat initiations ignored.
A complete and utter SCAM.
AVOID AT ALL COST.

Still haven't received my goods and no correspondence when I emailed company

Scammers didn’t send anything purchased

Bargin of an order, customer service was great, emailed back within 24 hours

Fake fake fake

Robbing scammers

Not happy with service.

Haven’t received parcel or any update on when my parcel will be arriving.

Appalling customer service. Phone number goes straight to a mobile voicemail, form online filled in multiple times and no response, same for the email address too.

Product still not received even after waiting the delivery times stated.

So far I have not got any news of my order, and I got no reply to my email and phone calls.

Product not received.
No tracking information provided
Only automated responses
No response to phone messages
I don't think it is actually going to come.

Company do not respond to emails and voice messages. Ask you to track your delivery but give no tracking details or number to do so. Also ask you to track via an app SHOP which does not show anything. Have repeatedly tried to ring, email with no response.

Items ordered arrived as described. Items arrived a week later than advertised. No update provided when items were dispatched. 2 emails reeived about providing a review before the item arrived.

These were advertised as silk pyjamas but they are not natural silk, or at least the silk content is so low as to be negligible. They feel like viscose, nylon or acrylic. Do not believe the adverts. I believe this may be false advertising

Do not be tempted by this pretty website. I spent £369 on a cabinet which I ordered on 19 June and never received. Multiple messages, mostly automated, failed phone calls and mostly unanswered emails later, I was no further forward. I made multiple requests to have my money refunded to no avail. Eventually my bank refunded me. Complete scam, I see from the reviews the positive reviews are from small low cost orders, seems they were delivered but for higher cost orders, people had the same experience as me.
Look at the companies dodgy history on Companies House.
It looks like the “company” is just a lock up.
I have reported to Trading Standards.
Do not order anything from here.

UPDATE
Just looking further down the reviews left and found one written by the so called ‘Company Director’ Rishu Goyal himself!!! Shows his ignorance and arrogance that he thinks he can use his own name and not be caught out! Makes you question how many good reviews here are genuine.
I see he is has a restaurant in India, probably funded by our stolen money…check out rishu_goyal on Instagram.

Item arrived (just) within the 5-10 day delivery period stated, in good condition, as expected.

I ordered. Sari dress on 17th Aug. No tracking updates. It is now 3nd Sept. No response to emails or call, and the dress was £50 in the sale. I'm going on holiday in 2 days and wanted to take the dress.

Easy website, prompt delivery and lovely things.