I've had two of these Bio Wave units. Both failed within a year. They work for my back pain but do not last. Customer service does not honor warranty.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our rep Sue was WONDERFUL. Getting everything set up was seamless (besides something with our unit having an issue, which she is handling to make sure we are satisfied). Answered all my family's quest... See more
Agnes so very helpful and gets things rolling Aguirre as well and so many more I can't remember names I have suggested Biowave products to so many people not just because how much they help me b... See more
Each step of the process was clear and concise. Sue was wonderful with explaining the key points of using the device. Warnings and cautions were also explained well and elaborated on to ensure that I... See more
Company details
Written by the company
BioWave is a non-opioid, FDA cleared, professional athlete-proven, and trusted pain relief technology designed to deliver therapeutic electrical signals through the skin to prevent pain signals from reaching the brain relieving chronic, acute or post-operative pain.
Contact info
United States
- biowave.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Equipment is easy to use and the…
Equipment is easy to use and the customer service is excellent. The only recommendation I would offer is a left handed and right handed version of the foot wrap since it is difficult to attach foot strap without assistance.
Excellent device!
The device is comfortable to use and easy to set up. Easy to travel with. Agnes was great in explaining the features of the device and how to use it. She answered the questions I had. CP
Biowave goes above and beyond...
A Biowave rep contacted me by phone and went over valuable information about operating the unit and who to contact for more supplies with me as well as making sure that I was completely satisfied with their unit.
Great System
Great System! Easy to use and charge. Customer service is also great; Sue made sure I was up to speed on the system, and focused on my pain management needs
The equipment was amazing
The equipment was amazing. And Sue phone was great as well
Simple to use, yet effective.
The Biowave device is simple to use and provides effective therapy for my arthritic joints. I have garnered results including decreased pain and improved range of motion. Great device!
I have to bulging discs in my lower…
I have to bulging discs in my lower back causing severe pain in both lower back and and legs and this makes it hard to walk with a pain level of 9 after using the BioWave for 30 min twice a day in the morning and at night my pain level drops to a 4 and able to sleep through the night
Mona was very help with instructions &…
Mona was very help with instructions & recommendations!
The Biowave seems to help me with pain…
The Biowave seems to help me with pain management for my knees. Thanks to Agnes for the great instructions on the use and maintenance of the device.
Excellent experience
Excellent experience. Kevin was extremely helpful and knowledgeable. I use my machine three time a day and it's a great relief for me. I have four bulging disc's.
Kevin supported me efficiently and…
Kevin supported me efficiently and effectively with setting up my Biowave. He was very eager and very communicative.
The representative Sue from Biowave was…
The representative Sue from Biowave was extremely knowledgeable about the product that was shipped to my residence. Made the process of having a new product less worrisome with her guided instructions, and took the time to answer every question I had pertaining to my new product.
Sue Lepesko was very helpful and…Biowave
Sue Lepesko was very helpful and knowledgeable.
Finally, A system to help!!!!
Agnes did an awesome job training me on this machine! She is very knowledgeable and thorough, with explaining how to use this Biowave machine, during the training process! She also explained how to clean the electrodes, to extend the life of them! I can't wait for the wonderful and long awaited pain relieving experience!! Thank you Agnes and Biowave!!
Need more than 5 stars for this started…
Need more than 5 stars for this started using it and the pain is so much better today. I would HIGHLY recommend BiowaveGo to anyone
Biowave and Kevin have helped me with my pain!
Kevin was wonderful to work with. He explained everything from how to work it to who to contact at the VA for supplies. I have been using the machine to help with hip and low back pain caused by osteoporosis. I have also started using it on arthritic knees. It's the most relief that I have had without having to get an injection.
(5 stars)
Exceptional
Agnes did an exceptional job helping me get started using the machine. The machine works great so far and I am so happy to be able to get some relief at home.
Susan was very helpful on the device…
Susan was very helpful on the device training call. She made sure I had it working correctly, knew how to adjust it and how to care for the device too.
Kevin Thorne was very informative.
Kevin Thorne was very informative about this device. he also was a very nice guy to talk to. He covered all of the functions and has made himself available in case I have any questions.
Works great
Kevin was very helpful in getting me familiar with my machine and is very knowledgeable about it answering all my questions. Works perfectly relieving my nerve pain
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








