I would give a 5 star rating, but my product was held up in customs for over a week before it was released. I know it's not Bioniq's fault, but something you should take into consideration when purch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The granules are easy to take. I find interesting having personalised supplements tailored to my needs. I have started using bioniq GO but I would like to then change to bionic PRO for a better knowle... See more
Company replied
I received my first package 2 weeks ago, ripped open, taped up, and missing the custom bottle and a month of vitamin granules. I emailed the company and Polina returned my email within 24 hrs. S... See more
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Customer Service is Awesome. The best I have ever experienced with any company. Their response is lightening fast , transparent , informative . My 2 questions were answered promptly . Bioniq supple... See more
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Company details
Written by the company
From personalization to precision – supplements that work. Science-backed supplements designed for maximum absorption and convenience. Discover high-quality formulas that fit seamlessly into your routine, so you effortlessly get the nutrients you need. Launched in 2019, Bioniq is an international health tech company recognized as an industry leader in personalized supplements. After conducting years of testing, Bioniq has developed its award-winning products based on one of the largest and most genetically diverse biochemical databases in the world. Bioniq is also the chosen partner of leading medical institutions, athletic organizations, and athletes across the globe. Our mission is to make health more accessible and actionable.
Bioniq
Written by the company
- Bioniq- Personalized Supplements
- Bioniq offers the world’s most personalized supplements, so you get precisely the nutrients YOU need, without guessing. Bioniq replaces your other supplements - your 100% tailor-made formula provides maximum absorption with our prebiotic granules, which get nutrients past the stomach, for absorption in your intestines. Bioniq offers two personalized supplement options: Bioniq GO and Bioniq PRO: Bioniq GO utilizes AI-driven assessments to create a custom formula based on various factors like lifestyle and health goals. Your Bioniq GO formula includes up to 53 components to support wellness. Bioniq PRO takes personalization further with a 50-parameter blood test to identify your current, specific deficiencies. Your Bioniq PRO formula can contain up to 120 components for optimal supplementation. Both options allow your formula to evolve over time, with your changing needs. And both come with nutritionist support via the Bioniq app.
Bioniq.com
Money-back guarantee
We guarantee your money back if all your results are already optimal.
Contact info
United Kingdom
- bioniq.com
4.3
Excellent
807 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Company
The Bioniq team have been nothing short of outstanding. Always punctual and attentive to questions and concerns. Excellent service
12 February 2026
Unprompted review
Reply from Bioniq
Hi Daniel,
Thank you so much for your kind words!
It truly means a lot to hear that you’ve felt supported and well looked after. Our team works hard to be responsive and attentive, so knowing that it’s made a difference to your experience is incredibly rewarding.
We’re grateful to have you with us and are always here whenever you need support.
Best regards,
The Bioniq Team
Good nice app
11 February 2026
Unprompted review
Reply from Bioniq
Thank you for your positive feedback Samuel!
Bionic For The Win
I’ve been using Bionic for a while now and I’m really happy with the experience. The vitamins are high quality, easy to take, and fit seamlessly into my daily routine. I’ve noticed consistent results and appreciate how simple they make staying on track. Their customer service is great too, always responsive and helpful whenever I’ve needed support. Definitely a brand I trust and plan to keep using.
11 February 2026
Unprompted review
Reply from Bioniq
Hi Saud,
Thank you so much for this thoughtful review!
We’re really happy to hear that Bioniq has become such a seamless part of your daily routine and that you’re seeing consistent results. That balance of quality, simplicity, and personalised support is exactly what we aim to deliver.
It also means a lot to hear your kind words about our customer service team. We’re always here to make sure your experience feels smooth and supported.
Thank you for your trust — we’re grateful to have you with us for the long term.
Bioniq Team
So far so good
So far so good. Looking forward to seeing the results over time
10 February 2026
Unprompted review
Reply from Bioniq
Hi Heather,
Thank you for your feedback!
We’re glad to hear you’re off to a good start. Results tend to build gradually with consistency, so we’re excited for you to see how things progress over time.
If you have any questions along the way, our team is always here to support you.
Best regards,
The Bioniq Team
9Months in and going strong
I have now been using Bioniq Pro for around 9 months and I’ve been really impressed with the experience. The personalised approach based on blood test results gives me real confidence in what I’m taking, and the convenience of the monthly packs makes it effortless to stay consistent. I’ve noticed clear improvements in my energy levels and overall wellbeing, and the service and communication have been excellent throughout. Highly recommended for anyone looking for a more tailored approach to supplementation.
10 February 2026
Unprompted review
Reply from Bioniq
Hi Dean,
Thank you so much for this wonderful feedback!
We’re delighted to hear that after 9 months you’re still feeling impressed with the experience and noticing meaningful improvements in your energy and overall wellbeing. That long-term consistency is exactly where personalised nutrition really shines :)
We truly appreciate your recommendation and your trust in us. We’re grateful to be part of your health journey and look forward to continuing to support you.
Best regards,
The Bioniq Team
I have been very pleased with my…
I have been very pleased with my experience with Bioniq and especially with Sara in client relations. They have worked with me in answering all my questions, addressing any concerns I have had about my test results and tweaking my formula with me prior to shipping it out. I had been dealing with very low iron levels for a while. I could not find an iron supplement that I could tolerate and decided to try Bioniq’s unique formula. I started with Bioniq Go and then upgraded to the Pro version because I wanted to have more complete information with the blood test and personalized formula. They worked with me to find the right combination for a formula geared to raising my iron level. I am happy to say that after 7 months on the formula my iron levels have dramatically improved, I am feeling so much better, and I have had zero problems in digesting the extra iron. With blood testing every 3-6 months I am able to have my next round of the formula changed to meet my current levels in all areas. I highly recommend the experience and recommend the Pro experience so that your formula is made uniquely for you and your current needs.
10 February 2026
Unprompted review
Reply from Bioniq
Hi Jacquie,
Thank you so much for sharing your journey in such detail.
We’re truly delighted to hear about the improvement in your iron levels and, most importantly, how much better you’re feeling. Addressing low iron can be frustrating, especially when tolerance is an issue, so it’s incredibly rewarding to know your personalized formula has worked effectively and comfortably for you.
It’s also wonderful to hear your feedback about Sara and our client relations team. Your results after 7 months are a fantastic example of what personalised, evidence-based supplementation combined with regular testing can achieve.
Thank you for your trust and for recommending the Bioniq PRO experience. We’re honoured to support you on your health journey and look forward to continuing alongside you!
Best regards,
The Bioniq Team
I had some trouble getting my pkg but…
I had some trouble getting my pkg but feel good that I’m doing something healthy for my body. It’s made specifically for me which I find is great. Still knew so don’t know how it will affect me so well see.
10 February 2026
Unprompted review
Reply from Bioniq
Hi Junior,
Thank you for sharing your experience!
We’re sorry to hear there was some trouble with the delivery, but we’re glad it’s now resolved and that you’re feeling good about taking this step for your health. That’s important.
It’s completely normal to feel unsure at the beginning. Since your formula is tailored specifically to you, we recommend giving your body a little time to adjust and respond. Many members notice changes gradually as consistency builds.
If you ever have questions or need support along the way, our team is always here to help. We’re excited for you to see how your personalized plan works for you!
The Bioniq Team
Easy to use
Easy to use. Love that it is a single product with multiple vitamins.
2 February 2026
Unprompted review
Reply from Bioniq
Thank you so much for your positive feedback, Bonnie!
We love to hear that you are finding Bioniq convenient and look forward to hearing how you continue to get on.
Best regards,
The Bioniq Team
Reply from Bioniq
Hi Gregory, thank you so much for your positive feedback, it means a lot to us!
Great Start!
Still on my first month, but already starting to feel better. customer services has been great!
6 February 2026
Unprompted review
Reply from Bioniq
Hi Dwayne,
Thank you so much for sharing this!
We’re really happy to hear you’re already starting to feel better, especially so early on. Those first signals are often a sign that your body is responding well.
It also means a lot to know our team has supported you along the way. We’re here for you as you continue building on this first month!
Best regards,
The Bioniq Team
Amazing Experience
Team is super responsive, supportive and helpful. Excited to start seeing the results
30 January 2026
Unprompted review
Reply from Bioniq
Hi Giana,
Thank you so much for your kind words!
We’re really glad you’ve felt supported by the team. That early sense of care and clarity matters.
We’re excited for you as you begin to see results and we’re here to support you every step of the way.
Best regards,
The Bioniq Team
Reply from Bioniq
Thank you so much for your positive feedback, Wilton!
I have only started the program and I…
I have only started the program and I feel great. It is easy to take and store. The idea of having months of product on hand removes the concern of why the next shipment will arrive.
5 February 2026
Unprompted review
Reply from Bioniq
Hi Chris,
Thank you for sharing your experience!
We’re so glad to hear you’re feeling great already and finding your personalized formula easy to take and store.
Having your supplements ready for the months ahead is designed to remove that extra layer of stress but also get the best results, so you can focus fully on your health.
We’re here to support you as you continue your journey with Bioniq!
Very positive and supportive service
I have had a very positive experience with Bioniq. They always reply promptly and go out of their way to assist with any questions or concerns.
A special thank you to Sara, who has been consistently helpful, professional, and attentive, ensuring that I am always provided with the right information and support. Her service has made the whole experience smooth and reassuring.
I have already recommended Bioniq to family and friends because of the excellent service I have received.
5 February 2026
Unprompted review
Reply from Bioniq
Hi Kaminee,
Thank you so much for taking the time to share this!
We’re really happy to hear you’ve had such a positive experience and that our team has been able to support you clearly and promptly throughout your journey.
A special thank you as well for recognising Sara. We’ll be sure to pass this on to her, as feedback like this means a great deal to our team.
It truly means a lot that you’ve recommended Bioniq to family and friends. We’re grateful for your trust and we’re here whenever you need support.
Best regards,
The Bioniq Team
Like Static in my mouth
The concept of this vitamin program is excellent, but I think the granules are very hard to get used to. If you take a spoonful in your mouth it's like little balls floating and sticking everywhere in your gums and teeth like static electricity, and it's a terrible pain to wash them down. You're forced to crunch them and I just want to get them out. For the price of these every month, I strongly think there should be a capsule or powder option. Since they lock you in to a 3 month auto renewal contract, and sneakily send your 3 month supply up front, I was forced to pay off all three months to cancel my subscription! Why not send these monthly and allow someone the chance to cancel after one month? I have been brainstorming ideas of how I could actually swallow these things to get the benefits of my tailored recipe... With no success yet.
12 January 2026
Unprompted review
Reply from Bioniq
Hello,
Thank you for taking the time to share your feedback. We appreciate you highlighting both the concept and the challenges you experienced.
The easiest and most effective way to take the granules is to place the spoonful directly on the tongue and swallow with plenty of water. Most members find that when taken this way, the granules don’t stick to the teeth or gums and are easy to swallow without discomfort.
We understand that texture preferences can vary, and while the granule format is intentional to allow for precise personalization and ingredient stability, we recognise it may take some adjustment for some people.
We’d also like to clarify that our 3-month plan and delivery details are clearly outlined at checkout prior to purchase. That said, we appreciate you sharing how this felt from your perspective and have passed this feedback on internally.
Thank you again for taking the time to share your experience.
Best regards,
The Bioniq Team
I am extremely disappointed with…
I am extremely disappointed with Bioniq’s business practices. I made a one-time purchase only because I am highly allergic and wanted to try the product once to see if I had any reaction. I would never agree to a 3-month subscription without first testing a product like this.
Without my clear consent, Bioniq charged me again and claimed I had purchased a 3-month supply, which is absolutely not true. As soon as I noticed the second charge, I tried to cancel. I was forced to call a UK phone number that no one answered, and I sent multiple emails explaining the situation.
Eventually, they replied insisting that I agreed to a 3-month purchase. To make matters worse, they sent me to collections for $75.
This is not about the $75 — it’s about principle. I never even tried the product because I lost all trust in the company the moment, I saw how they handle customers. The experience felt dishonest and misleading, and it raises serious concerns about how they operate.
I would not recommend this company to anyone.
29 October 2025
Unprompted review
Reply from Bioniq
Hi Nathalia,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand why this situation has been frustrating.
We want to clarify that all purchases are made with the order type clearly displayed at checkout, including whether the product is a one-time purchase or a 3-month minimum subscription. That said, we appreciate that this may not have aligned with your expectations, and we regret that this led to a loss of trust.
Regarding communication, we’re sorry you experienced difficulty reaching our team. We aim to respond to all inquiries as quickly as possible, and we acknowledge that this did not meet the level of service we strive to provide.
While we stand by our purchasing and billing processes, we take concerns like yours seriously and have shared this feedback internally. If you would like us to review your case in more detail, our support team remains available to do so.
We appreciate you taking the time to raise this and regret that your experience did not reflect the standards we aim to uphold.
Best regards,
The Bioniq Team
Good packaging, good quality, and I feel good.
The packaging is beautiful.
The follow ups by the is really great ad well.
How well it is individually catered, is fantastic.
The taste is much better than expectedm
15 January 2026
Unprompted review
Reply from Bioniq
Hi Hammy,
Thank you so much for your feedback!
We’re really pleased to hear that you’re enjoying the packaging, the personalised follow ups, and the overall experience.
A lot of care goes into tailoring each formula and supporting our members along the way, so it’s lovely to hear this reflected back. We’re also glad the taste exceeded your expectations.
Thank you for being part of the Bioniq community.
Warm regards,
The Bioniq Team
Excellent after sale service
I made order and then request for refund due to some change in plan
Whole process of refund was very smooth and professional
I will definitely get back to them for order
1 January 2026
Unprompted review
Reply from Bioniq
Hi Uzma,
Thank you for sharing your experience. We’re glad we could support you smoothly and professionally when your plans changed.
We truly appreciate your kind words and would be happy to support you again whenever the time feels right.
Warm regards,
The Bioniq Team
Thank you very much
Thank you very much. I got a response in a very timely manner. That was well written so I understood. Again I thank you very much.
27 January 2026
Unprompted review
Reply from Bioniq
Hello!
Thank you very much for your kind message. We’re glad to hear that our response was timely, clear, and helpful :)
Making sure information is easy to understand and communicated with care is very important to us, so we truly appreciate you taking the time to share this.
Thank you again for your trust.
Warm regards,
The Bioniq Team
Excellent customer service!
Bioniq customer service is always top notch! I’ve never had an issue with them or their products! I’m a happy, faithful customer.
26 January 2026
Unprompted review
Reply from Bioniq
Hi Charley,
Thank you so much for your kind words!
We’re really happy to hear that your experience with our customer service and products has consistently been a positive one.
Being described as a trusted, long term customer means a great deal to our team. We put a lot of care into both the quality of our formulas and the support around them, so feedback like this truly motivates us.
Thank you for your continued trust and for being part of the Bioniq community.
Warm regards,
The Bioniq Team
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