I really love this product it works as claimed. I have had it for several years. I don't sweat like some there clients but I do get a work out. They also update you with newletters about success stori... See more
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Amazing results and easy to use! I've been using BionicGym for a months now and I'm truly impressed. It gets my heart rate up and gives me a real cardio workout, I can feel it helping me burn calorie... See more
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After losing 85 lbs. and getting down to a bmi of 20 on glp-1 in my mid-60's, I lost a lot of muscle, mostly in my hips and thighs, and became osteoporotic. Falling is a big concern for me, naturall... See more
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BionicGym is a game-changer! Its EMS technology delivers a legit cardio workout from my couch, burning 400-500 calories per session. Perfect for my busy schedule, it’s low-impact, joint-friendly, and... See more
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Company details
About BionicGym - Helping the world to exercise
Written by the company
Our mission is to make the world fitter, healthier and hopefully even a little happier through our tech.
We all need exercise, to feel good, train hard or just to burn extra calories for weight loss. If you already have BionicGym, wonderful! thank you! We really appreciate you taking the time to visit us. If you have an issue or a problem please contact us at hello@bionicgym.com . We've a very small team but they are always happy to help. If you're new to BionicGym, welcome! please help us spread the word that there is a new form of exercise that people can do. Others find your experiences not just useful but often an inspiration in their own fitness journey.
Discover the future of fitness with BionicGym, the pioneering wearable cardio device that's transforming at-home workouts and personal health regimes. Engineered for individuals who value efficiency, convenience, and innovation in their exercise routine, BionicGym stands at the forefront of fitness technology. Our mission is simple yet profound: "Improve the world through exercise, one shiver at a time."
BionicGym is not just another fitness gadget; it's a scientifically proven method to burn calories, elevate heart rate, and enhance energy levels without disrupting your daily life. Whether you're a fitness enthusiast, a busy professional, or someone seeking an accessible exercise solution, BionicGym offers a groundbreaking approach to staying fit. It's ideal for those looking for an effective cardio workout, weight loss support, and a modern tool to enhance their fitness journey.
Our product caters to a diverse audience, ranging from 25 to 60+ years old, including busy parents, individuals with mobility challenges, and athletes seeking innovative training methods. BionicGym's wearable technology is designed to be gentle on joints, making it a perfect solution for people with knee or back concerns, offering a low-impact yet high-efficiency workout.
As a brand committed to authenticity, wellness, and community, BionicGym emphasizes real results and genuine customer experiences. Our social strategy revolves around empathy, motivation, and the inspiring stories of our users. We've built a supportive community where individuals can share their progress, challenges, and victories, encouraging others to embark on their fitness journey with confidence.
Embrace a new era of exercise with BionicGym, the only wearable cardio that integrates seamlessly into your lifestyle. Achieve your health and fitness goals with our innovative solution, backed by over two decades of research. Whether you're looking to enhance your current workout regime or find a practical way to start exercising, BionicGym is your partner in fitness.
Join the revolution in wearable fitness technology with BionicGym and experience the convenience and effectiveness of our unique cardio solution. Let's make the world a healthier, fitter place, one workout at a time.
Thanks for reading and your interest in BionicGym. It is greatly appreciated.Contact info
Dublin, Ireland
- +1 (213) 259 8831
- hello@bionicgym.com
- bionicgym.com
4.0
Great
734 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
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Placed the order but the app wasn't…
Placed the order but the app wasn't working for android users. followed up for multiple weeks always getting a response that it will be fixed in one week but it never did. Eventually had to cancel the order. its a shame when you are selling such a high ticket item and cant maintain one app
13 September 2023
Reply from BionicGym - Helping the world to exercise
Hi Bilal,
We are sorry, at the time of your purchase we were having difficulties with upgrading our app to go inline with Android's software update. Unfortunately this process took longer than expected. Our app has been successfully updated.
Reply from BionicGym - Helping the world to exercise
Hi Van, thank you so much for taking the time to share your experience with BionicGym! We're delighted to hear that the setup was easy for you and that the product met your expectations.
If you ever have any questions, need assistance, or want to share more about your BionicGym journey, feel free to reach out. We're here to support you!
Thanks again for choosing BionicGym.
Missing parcel
I like the bionic gym but I purchased replacement pads (as they run out with use) on the 14th November which have still not arrived by the 8th December. For context the bionic gym took five days to arrive. The support available is lukewarm. In summary, the kit is good. The customer service is asleep.
Update: it is the 23rd December and the pads haven’t arrived. I’ve had one update from UPS to say no one was in at 3 in the morning (?!) and another saying my address was incomplete after I verified it for bionic gym. I’ve had no further feedback from bionic gym. You have to replace these pads every so often and if I had known the faff involved I wouldn’t have bought the bionic gym. They say you need an acclimatisation period to see an impact, mine has been invalidated by missing kit and it’s affected my perspective of the company sufficiently I’m thinking about selling. Buyer beware of lack of support. The focus is entirely on you buying the big ticket item and not maintaining customer loyalty.
Edit 6th Jan 24 - I have had a decent reply from bionic gym who were sincere in an apology and shared some staff have been let go and they are working on streamlining the customer service experience. They were totally transparent about the difficulties with my parcel and have sent another one which I can confirm has arrived expediently. Credit where credit is due, I was spoken to with decency and transparency and their promises were kept. If this is their new approach I am much more convinced to continue with the product and engagement with the company, star rating increased. Fair enough bionic gym! Thanks for helping sort it.
8 December 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Angela, we're thrilled to hear that you love our product! Your satisfaction is our ultimate goal, and we're delighted to have you as a happy customer. If there's anything specific you'd like to share about your experience or if you have any questions, feel free to reach out.
No Response on Order
Update 12/2: the product was delivered on 12/1.
Update 11/30: I just received a response. I am waiting for my order to be reshipped. I will provide another update once I see movement of my order again.
I would like to share my experience with BionicGym's customer service which, unfortunately, has been less than satisfactory so far. I placed an order on November 12th, and up to this point, it is unfulfilled with the status showing that only a shipping label has been created. It has been in this status since day one of placing the order. To this day, they tracking number is only showing that a label was created.
Despite multiple attempts to contact the support team through email, live chat, and phone calls, my inquiries have gone unanswered. I acknowledge that delays can happen, but the lack of communication has been disheartening.
On November 22nd I reached out on their chat and recieved a response that I would be contacted in 48 hours. No response as of yet. On November 24th, I called, but no one answered. On November 27th I reached out via email and I received a generic response stating that a ticket had been created and would be addressed within 24-48 hours. However, this time frame has elapsed as well without any update, leaving me in the dark about the status of my order.
Transparency and communication are critical components of customer service, especially when issues arise. My experience thus far has demonstrated a need for improvement in these areas. I am still hopeful for a resolution and await an expedient and informative response from BionicGym.
27 November 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Glenn, thank you for your straightforward feedback! We're delighted to hear that BionicGym lives up to its advertised promises and performs exceptionally well for you. If you ever have more thoughts to share or questions, feel free to reach out. We're here to ensure your experience with BionicGym continues to meet your expectations.
It's the best piece of exercise…
It's the best piece of exercise equipment I've ever owned. I've lost 20lbs on two separate occasions when using it consistently. It is not pleasant to use but it does make exercise possible while watching TV. I highly recommend it. Glad I bought it.
29 August 2023
Reply from BionicGym - Helping the world to exercise
Hi Al, Thank you for sharing your fantastic experience with BionicGym! We're thrilled to hear that it's the best exercise equipment you've owned and that you've achieved such impressive results—losing 20lbs on two separate occasions is truly remarkable. We appreciate your honesty about the intensity of the workout, and we're delighted to know it makes exercising convenient, even while watching TV.
Keep up the great work!
The customer support is second to none
The customer support is second to none. There were some unexpected delays in shipping my unit, but the support team was responsive and followed up until I finally received it. I really appreciated the responsiveness
22 November 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi, thank you for your kind words and understanding. We apologise for any inconvenience caused by the shipping delays, and we truly appreciate your patience. Our support team is committed to providing excellent service, and we're delighted to hear that you found them responsive and helpful.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you a great experience with your BionicGym!
Customer service
I had a positive experience with the customer service. They were prompt in responding to my inquiries and provided me with helpful solutions in a reasonable amount of time.
31 October 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Rozita, thank you so much for sharing your positive experience with our customer service team! We're delighted to hear that our team was able to assist you promptly and provide helpful solutions. Customer satisfaction is our top priority, and we're grateful for your kind words.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
you have to use these units if you want to get in shape
you have to use these units and be reasonably persistent in using them to experience the benefits. When the penny drops and you begin to feel a change you wont stop using the Bionic Gym.
Both my wife and myself love the Bionic Gym
14 November 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Martin, thank you so much for sharing your positive experience with the BionicGym! We're thrilled to hear that both you and your wife have been enjoying the benefits.
Consistency is key, and we're delighted that you've found value in incorporating BionicGym into your routine. If you ever have any questions, feedback, or if there's anything else we can assist you with, feel free to reach out.
Wishing you continued success and enjoyment with your BionicGym workouts!
Tried to send back with no help
6 August 2023
Reply from BionicGym - Helping the world to exercise
Hi Karen, we're sorry to hear you're having trouble with your return. Our records indicate that we've reached out to you a couple of times to assist, but unfortunately, we haven't received a response from your end. Your satisfaction is important to us, and we're committed to resolving any issues you may have. Please check your email inbox and spam folder for our previous messages. If you could provide more details or reply to our emails, we'd be happy to guide you through the return process and address your concerns.
Thank you, we look forward to assisting you.
Always walk away happy with resolving…
Always walk away happy with resolving any issues. I see you growing and see things are a bet delayed ( I’m spoiled 🤣🤣) but the end result is your company is amazing. Great customer service!! I will continue putting the word out!!
7 November 2023
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Tirajeh, thank you so much for your kind words and understanding! Your satisfaction is our top priority, and we're thrilled to have customers like you who recognise our commitment to great service.
If there's ever anything you need or if you have further feedback, feel free to reach out. We're here for you.
Thanks again for spreading the word about BionicGym. We're grateful to have you as part of our community!
Solid Product
I have not had an issue other than the connection cord, the longer one, stopped working recently. Glad you sent 2 cables from the beginning so i am using the shorter one until my replacement arrives.
The stitching could be better or the glue, whatever holds the velcro on the tips that act as the latch to hold the pads on.
For the record, i have always been in good physical condition. I have had it for 3 months or so and i am very pleased. I definitely have more muscle recruitment (deeper Contractions) when i do other things such as running, kettlebells, ect. My legs are increasingly becoming more toned. This device fits really well into my work from home life, and helps me stay on top of my fitness goals. I use to do a lot of cardio, I was running an 8min mile at one point, but I reprioritized my workouts due to work/life balance. This device really gives me the (I ran) feeling and conditioning i want my legs to have without me pounding the pavement for hours. I do still go run on the weekends and my times are improving back toward my 8 min mile. The quality of the product is good over all.
24 July 2023
Reply from BionicGym - Helping the world to exercise
Hi Daniel, thank you for sharing your detailed and positive experience with us! We're thrilled to hear that the BionicGym has been an integral part of your fitness routine and that it has positively contributed to your wellness goals.
Your feedback about the muscle recruitment and toning effect is greatly appreciated and validates our commitment to delivering effective fitness solutions.
Regarding the connection cord issue, we apologise for the inconvenience. We're glad to know you received the spare cables and that you're able to continue using the device seamlessly until the replacement arrives.
We'll certainly take your feedback on the velcro tips into account for our future product improvements. Ensuring the quality and durability of our devices is a top priority.
If there's anything else we can assist you with, please feel free to reach out. Here's to continued success in your fitness journey!
Thiefs!
The leg wraps don't fit correctly, I'm 4"11 I tried aligning them as said but no luck. I contacted customer service "which is only through email/ No phone call"they said yes they can accept the product back. And when they received it I got a message saying they are keeping $124.00 of the refund because they are not able to resell the product that has been used for 2 seconds. Everything was returned in perfect condition, including the box it came in, additional I had to ship it in another box because they won't allow their box to be used for shipping, and paying for the delivery. So they ripped me off for $124.00 plus the return fee. They should specify measurements for product use.
2 November 2023
Unprompted review
Make sure you are happy with your device in the first two weeks.
Took time to get a response from customer service but eventually my issue was sorted.
6 October 2023
Reply from BionicGym - Helping the world to exercise
Hi Manal, we are sincerely sorry for the inconvenience you've experienced in reaching our customer service team. We truly value your feedback and are committed to addressing your concerns promptly. When I check, I see that you scheduled a second call with us on following up this issue. Please keep an eye on your email; our support staff will be reaching out to you within the next 24 hours to address your concerns.
Thank you for your patience and understanding. Your satisfaction is our top priority, and we're committed to ensuring you have a positive experience with our product.
I learned after receiving the product…
I learned after receiving the product that it could be dangerous for me as an epileptic person. I wanted to return it immediately and BionicGym made everything possible to prevent me from returning it. After I lost my grandmother, I had to go to my home country for her funerals and after they said it was too late for me to return it. This is a scam and very bad company
19 July 2023
Reply from BionicGym - Helping the world to exercise
Hi Arnold,
We are sorry you believe the outcome of your interaction with us resulted in a non refund approval. The support team have advised the only interaction they had with you (under you're email and order number) is regarding a non medical return request. There is no mention of you being an epileptic person or that that was the reason for your refund request. They advised their interaction with you was about a non increase in heart rate related issue. On the back of that interaction, we offered you a refund and we also offered you an extension to the 30 day return period as this was the concern you had at the time. Unfortunately the team did not receive an instruction to advise them which option best suited you. We were unable to proceed without clear instructions from you. This is the only interaction we have had with you since your initial contact with the team.
I love the bionic gym
I love the bionic gym it is really helping me as I am not very mobile due to COPD and arthritis so this is a great way to keep my weight and fitness in check, the only thing that would improve this experience for me is an app on my Apple Watch so I can see a work out and the benefits, as I use other or indoor cycling but I don’t think these are accurate on calories burnt
2 July 2023
Reply from BionicGym - Helping the world to exercise
Hey Sue, thank you for your positive feedback, we're delighted to hear how BionicGym is helping you stay active, especially considering your health challenges. Since we all different, it is difficult to give an accurate estimation without monitoring the effect on your body. We would advice to use a heart rate monitor which would generally give a more accurate count of calories burnt then using a watch. We are working on adding a calorie counting feature onto our app but we are in the development stages and unfortunately it is not available yet. Keep enjoying your BionicGym workouts, and feel free to reach out with more ideas or questions. Stay active and stay well!
If you are a short person like I am (…
If you are a short person like I am ( 5’1) the wraps do not fit properly no matter what you try. The product is non-returnable so I’m out over $600 for something that doesn’t work. They need different length wraps because people vary in height and thigh length. That’s a major design flaw. Save your money.
8 July 2023
Reply from BionicGym - Helping the world to exercise
Hi Tonya, we appreciate your feedback and are sorry to hear about the challenges you've faced with the fit of our wraps. We understand that each individual is unique and your input regarding the wrap design and sizing is valuable to us. When I checked with the customer support team, I do not see any return process started from your side. However, we would like to ensure that your concerns are addressed. Please feel free to reach out to our customer support team, we value your feedback and are committed to delivering products that meet the needs of our customers. We look forward to assisting you further and making your experience with BionicGym more positive.
Everything that you offered was a…
Everything that you offered was a counted for. I liked the customer service as well always helpful and friendly.
4 July 2023
Reply from BionicGym - Helping the world to exercise
Hi Charles, we're delighted to hear that you had a positive experience with us! Your satisfaction is our priority, and we're always here to assist you. If you ever have more questions or need further assistance in the future, don't hesitate to reach out. We appreciate your support, and here's to more great experiences with BionicGym!
I love BionicGym
I love BionicGym. I do it everyday. I don't loose a ton of weight but not gain neither, considering how much I eat sweet and starch.
3 July 2023
Reply from BionicGym - Helping the world to exercise
Hi T, that's fantastic to hear that you're loving your BionicGym workouts and staying consistent with your exercise routine! Regular exercise, like what you're doing with BionicGym, can contribute to improved cardiovascular health, muscle tone, and energy levels, even if the scale doesn't show significant weight loss. Keep up the great work and if you have any questions or need further guidance on your fitness journey, feel free to reach out. We're here to support you!
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