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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the delivery service, noting that shipping was often slow, tracking was unreliable, and packages frequently arrived late or were lost. Customers also reported issues with orders, including items not being shipped promptly after a label was created, and some orders being canceled without clear communication. Some people were dissatisfied with the customer service, finding it unhelpful and difficult to get resolutions for their problems. Reviewers also mentioned concerns about product quality, with some items being ineffective, melted, or having issues like clogging and leaking. Conversely, a few other people also felt that the products were amazing, high quality, and that customer service was top-tier, resolving issues professionally.

What people talk about most

Product

Clients share ambiguous opinions on product quality and consistency. Many reviewers praise the products,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues with order... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report extended... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the helpfulness,... See more

Quality

Consumers find quality to be ambiguous, with some praising products like the 5-gram disposable vape for its... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the good luck gummies are absolutely amazing!! That being said the only reason I didn't give 5 start is delivery was super slow and tracking unreliable as well as the fact that I didn't even g... See more

Rated 1 out of 5 stars

I placed an order at the beginning of last week, shipping said 3 to 5 days. As of this morning USPS says a label was created but they are waiting for the package to be dropped off. I am extremely dis... See more

Rated 1 out of 5 stars

No customer service, no one responds. The product in the past was so bad and they have no idea what is going on. Moonrocks were a melted, liquid glob, vape pens clog and leak terribly, everything appe... See more

Rated 1 out of 5 stars

Tried to order regardless of reviews because always good and bad. Everyone says the print shipping labels then mysteriously its the post office. And here I am them using the same excuse. "We dropped o... See more


Company details

  1. Herbal Medicine Store
  2. Cannabis store
  3. Herb Shop
  4. Sports Nutrition Store
  5. Vitamin and Supplements Store
  6. Wellness Program

Written by the company

Binoid is a premier hemp brand specializing in creating products using all of the newest hemp cannabinoids such as THCA, Delta 8 THC, Delta 10 THC, THC-P, HHC, HHC-P, THC-H, THCM, Delta 11, 11 HXY THC and more! Binoid has a wide selection of vapes, gummies, tinctures, capsules, wax dabs and more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered from them several times

I ordered from them several times . I ordered some armanti mushroom extrax which did nothing for me . No buzz anyways maybe some relaxation if that . But I let them know they offered to send me another product to try . I really enjoyed the other product. As well as a few thc p thc jd vape carts and blazed gummies . I am loving the 7 gram rechargeable vape right now . Slush series I got a sativa and I love how it works .I’m also a very high tolerance user . You just gotta know what products to buy. And their customer service is great.

30 May 2024
Unprompted review
Rated 2 out of 5 stars

Some buzz but tastes HORRIBLE

The order came quick as expected and I did get a buzz from them, but the Super7 gummies tasted like chemical cleaning solvent!! I have had different brands and I have never had a gummy that tasted so bad

5 May 2024
Unprompted review
Rated 3 out of 5 stars

The products are good if they function

The products are good if they function. Unfortunately 2 out of 6 of my disposables did not work and after a few back and forth with binoid realized it was more a hassle to replace them worth. So I decide instead to order a couple of vapes I had previously ordered and worked good. Payed full price and extra $10 for Priority Mail (2-3 days). Four days later look up the tracking and they still have not processed the order at USPS and they mailed it ground. I contact them and they tell me to come back tomorrow if it does not arrive. I explained the shipping method can't change during transit and they still mailed it wrong. I get told they will give me $9 store credit for the mistake. Keep the $10. I will go somewhere that wants my business.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

In response to some bad reviews about…

In response to some bad reviews about orders:
My elderly mother and I have been Binoid customers for years. I’m mid west, she is Cali. We buy mostly CBD/THC blends. We utilize their point system and discounts and get free product almost every time we order. I’ve had a few hiccups with orders but it occurs usually between the order, and then getting the product to the mailing station (my orders come out of Florida) so my guess is an employee (possibly the mailing station) is pocketing orders occasionally on the way to the station because my orders are usually $200-ish. Happens to all companies everywhere and yet, everytime this has happened (maybe twice in two years) they sent a completely new order after a few days of watching tracking. That is a complete loss of $200 to them to replace my order that never made it to the station. Just to make me happy and get my product which shows they are ethically sound. If you have had a bad experience or lost an order (as some of the bad reviews state) just email them and give them the order number. From years of experience, they play it straight so if you had issues with them over this, you might wanna reflect on how you are handling it. I have had one glitch with my points and an email to customer service they issued me a gift certificate instead so I didn’t lose points. Shipping can take a few days but keep in mind the Federal Regulations on this and just be happy this is available because I’m Gen X and this is all truly a gift we all fought for. You can’t beat Binoid! ❤️🙏🏻

30 January 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality control?

My wife and I were taking Binoid delta 8 cbd for insomnia with great results. We finished one bottle and opened another, took our usual 1/2
a gummy and we were stoned for a day and a half, not the desired effect.
I made the mistake too of buying 6 months worth of gummies and since the buy date was
more then 30 days they do not accept the return.
So when you buy you cannot get the best savings because if you have a problems like this you lose both the cost and the product.
I spoke to my physician and he recommended getting a legitimate medical marijuana card to get pharmaceutical grade products that have good quality control.

1 January 2024
Unprompted review
Rated 1 out of 5 stars

No issues until last purchase

No issues until last purchase. Stole my 375 points and then cancelled purchase. Points not returned. Zero response from customer service all the while sending me automated messages asking if I forgot something ! Deltaextrax will be where I buy from now on !

29 December 2023
Unprompted review
Rated 2 out of 5 stars

Customer Service/Shipping is the WORST

Giving 2 stars only because their products are okay, but the shipping is a joke. Order something on a Monday and you’re not getting it until the following Monday sometimes even Tuesday. Clearly says (2-4 days) and it still takes MINIMUM 8 days every time i order something. Trust me, don’t pay for priority shipping, these guys don’t care and will still take their sweet time processing your order and you won’t see it for 8 days either way.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

A REAL REVIEW

It’s crazy Binoid even gets any good reviews, I guess maybe people who have never been tapped in think they found some good sh!t. I can assure they are dogsh!t all that stuff is some fake chemicals and most likely pesticides and heavy metals. All of their labs are faked they just make that sh!t up and don’t even include what a lab should test for, tried hpp and thc-p supposedly the strongest cannabinoid at the time I tried em, which I’m sure these aren’t even the actual cannabinoids themselves just untested harmful chemicals, but the only affects were a bit relaxed if even but not anything to speak about, maybe the effects are different for none smokers but your still hurting yourself, when I tried thc-p my kidneys started hurting which is something that has never happened before or after so I mean I wouldn’t trust em at all but if you trust a company who deletes negative comments on their site be my guest. Tbh either get a medical card or buy thca flower and sh!t from a verified legit brand, there are some, but just not Binoid it’s just a waste of your money and is most likely slowly but seriously damaging you, look up long term effects of heavy metals. Probably came of as a rant but just trying to warn some people of what Binoid truly is, a company who uses fake chemicals and harms their customers.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Company 👍

I ordered the knockout blend disposable vapes and wow 👌 they are great. Shipping was a little weird this time but it was due to Usps not scanning package as company stated. Customer service is very good and all in all this company is satisfying for me and I must continue to shop here. Thanks Binoid. I've received my order and it's perfect 🥰

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Straight Trash

No issues with delivery but vape taste like burnt plastic. Maybe if u cant get real weed it would do but its straight trash in my opinion

18 November 2023
Unprompted review
Rated 1 out of 5 stars

Order from literally anywhere else

Order from literally anywhere else, give you the runaround on shipping, and constantly lie. They hope you give up and take your money. If you are having issues pressure them in the site chat. They tried this and when I chatted with them and asked for a refund after 7 days of not being delivered to usps it magically showed up 2 hours later. Money-hungry company through and through.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

Theft - Not delivered & No Refund

A few weeks ago, I ordered a couple of items from Binoid CBD - "Delta 9 THC Gummies - Mixed Flavors" & "Delta 8 THC Rechargeable Disposable Vape - Blue Dream" - with the intention of managing a lot of work and personal-related pressure that I was having at the time.

After reaching out to correct a typo that I initially made in the shipping address details, they told me that they would not be able to deliver the items (because of my location), and that they refunded the order. However, I never received any refund. Despite contacting Binoid CBD's customer care team on multiple occasions, I never received either a response or a refund.

Very Disappointed.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Binoid CBD is my go to when I need…

Binoid CBD is my go to when I need relief. From any of my ailments. Their products help aliviate a wide variety of symptoms. I am no doctor, but I do know I rather binoid than the doctors pain meds

31 October 2022
Unprompted review
Rated 1 out of 5 stars

S L O W A F

Ordered on the 13th of October. On Monday I ask for tracking info and am told to be more patient. Later in the day I am offered a tracking number. Here it is the 22nd and the product has not shipped. I have ordered stuff from EVERYWHERE and gotten it faster than this. Be patient? Give me a break. A legit company provides tracking info and acknowledges your order. I won't order from them again and will make sure to spread the word.

13 October 2023
Unprompted review

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