Binance 

Binance is the worst-ever crypto platform. They ban your account without any reason and freez your fund. Be careful guys, you might loose everything like me. My 7000$ has been freeze and the customer service say " the transaction was suspected " LOL. They are just scammer

The Good the Bad and the Ugly.
Opened and funded an account to trade crypto, deposited $500 to test the waters so to speak, placed order in amount of $490 to purchase BTC/USD on 11/21/25 average fill 82,010, sold on 12/3/25 BTC/USD was around 92,000 and my balance was $555 got paid on my trade BTC/USD 85,000, on top of that the cost of closing my trade was $30 for the total amount of $497...
TOTAL RIPOFF
All Ugly.

I transferred 2,995 USDT from Binance to Newton, not realizing that Newton does not support USDT deposits — only USDC. Newton automatically rejected the transaction and returned the funds to Binance. Newton resolved their part in under 48 hours.

Binance, however, has refused to release the returned funds.
Case ID: #152070268

For 35 days, I have been trapped in an endless verification loop. I have already submitted over 20 verification videos, each one recorded exactly as instructed by Binance support. Several support agents even confirmed that my video was correct — yet hours later, the system rejected the same video and demanded another one.

Contradictory Instructions

The situation escalated when Binance sent this message:

“Dear user, the current ID that you used is cancelled, please record the same video using a new ID. Do not change anything else in the video.”

So I followed the instructions and re-recorded the entire video from scratch using a new ID, without changing anything else.

But after submitting it, the appeal team responded with completely different and contradictory requirements:

“Dear user, the video is quite complete but please also take note of the following:
– Show the same ID document you registered with Binance with.
– Show full conversations with the Newton platform from the start.
– Provide the TXID from Binance to Newton and from Newton to Binance.
Please record the same video again following these steps.
Due to current requirements and submission limits, if your next video does not meet the requirement, the appeal will be canceled.”

This is structurally impossible:

One Binance agent required me to use a new ID only

Another demanded I use the same ID I originally registered with

Both insisted the video be recorded “exactly the same,” while giving opposite requirements

Additionally, I was instructed to create a multi-minute video showing:

Government ID

Emails and support history

Screenshots

Wallet address details

Full conversation history with Newton

TXIDs for the outgoing and returned transfers

A complete explanation of the incident

…while keeping the video under 100 MB AND maintaining “high quality.”

This is physically impossible.
The video already contains everything Binance asked for.

The requirements contradict each other by design.

A Pattern of Obstruction

This can no longer be dismissed as normal verification. It resembles a system engineered to delay refunds until users give up:

35 days of delays

20+ videos submitted

Conflicting and impossible instructions

Videos approved by agents, then rejected automatically

Threats that the appeal will be canceled

No transparency or explanation

Funds already returned by Newton, but still withheld by Binance

All required evidence has been submitted multiple times.
Newton has confirmed the return.
Binance is simply refusing to release the funds.

Conclusion

Based on all evidence and my personal experience:

Binance’s verification and appeals process is intentionally obstructive and places users at risk of losing their funds.

If this is how smaller cases are handled, I cannot in good conscience recommend Binance to anyone.
“Thieves in Disguise” feels like the most accurate description of how this case has been managed.

There is no valid reason for Binance to continue withholding the 2,995 USDT that rightfully belongs to the customer.

At this point, someone from the team may respond with the standard scripted line — “We are looking into it.”
But after more than a month of contradictions and delays, that response is meaningless.

Frankly, this level of obstruction makes it clear that a class action lawsuit is overdue.

Release the funds.

AVOID BINANCE p2p

I’ve been a power trader on multiple P2P platforms for years. I’ve traded between 50–100 BTC on other platforms and never lost a single dispute—until I joined Binance P2P.

I paid for BTC as usual and went on with my day. When I came back, I found that the seller had opened a dispute claiming that I requested a chargeback… something I absolutely never did. And that’s where the nightmare began.

Suddenly the entire burden of proof was placed on me. The seller submitted “evidence” that anyone with basic common sense would dismiss immediately, yet Binance treated it like it was credible. I had to upload an insane amount of documents—many containing sensitive personal information. Even after providing everything, they required a video call. The next day they told me to repeat all the steps again, this time with live backgrounds and even more verification.

I’ve been trading crypto since 2016, and this is by far the worst P2P experience I’ve ever had. Nothing comes close to how frustrating and exhausting this process has been.

Binance unexpectedly terminated my account without providing any clear reason. They stated it was a “violation of terms,” yet they could not explain which rule was violated.

When I tried to withdraw my funds to my bank card, the transaction was blocked. Even transferring the funds to my friend’s Binance account was not allowed.

I contacted Binance support multiple times, but every time they repeated the same message: “We cannot tell you the reason for the termination.”

This experience was extremely frustrating and disappointing. Transparency and customer support are essential for any financial platform — unfortunately, Binance failed in both.

I am writing this to warn other users in the UAE. I have been a fully compliant, KYC-verified user on Binance for some time. Recently, I attempted to withdraw approximately 8,000 USDT to my own Bybit wallet—an address that I have explicitly whitelisted on Binance and have transferred to numerous times before without issue.
Instead of processing the transfer, Binance flagged my own Bybit wallet as a "scam address" and slapped a temporary 1-hour ban on my account. I contacted support hoping to resolve this glitch, but I was stuck in a loop of useless bot responses with zero human assistance.
After waiting out the hour, I tried again, only to be hit with a 24-hour restriction. It is absolutely ridiculous that Binance’s security system flagged a whitelisted address that I have used historically.
Because they refused to let me move my crypto, I was forced to convert my USDT to AED and withdraw to my bank account via their fiat gateway (Roma). This forced move cost me approximately 700 AED in transaction fees/spread.
Binance’s "security" algorithms are broken, and their support is non-existent. They effectively held my funds hostage until I chose a withdrawal method that cost me significant money. Proceed with caution.

The way this company is being run is simply unacceptable.
Instead of transparent communication and real solutions, all we get are excuses, delays, and a complete lack of clarity.

There are exchanges that prove it can be done right: HTX, Bybit, and Kraken demonstrate every day that professional customer service, clear processes, and true reliability are possible.

Binance is losing credibility. It used to be a leading exchange, but in my experience it has become one of the worst options available. The focus seems to have shifted from quality and reliability to pushing endless frog and dog tokens, while ignoring serious projects like Kaspa. I’ve decided to move to an exchange that actually supports the assets a lot of people care about. #byenance

Deposit on hold for months, terrible customer service reading AI scripts over and over, NOBODY is giving a solution. I have a deposit not credited for 3 months now. Do not recommend at all using this platform , I would give 0 stars if possible.

UPDATE – Response to Binance (Trustpilot):

Thank you for your reply.
The relevant case details are:

• Case ID: 151227469
• Complaint Reference: CC8310578
• Application ID: eXo6rVESQKU6Iz8b16b1

This case has been ongoing for several months and is currently still under manual review despite multiple escalations. I will update this review once the matter is actually resolved.

Dom har blåst mig och flera av mina bekanta. Om man går plus hos Binance så gör dom allt för att låsa kontot när man vill ta ut sin vinst. Mitt konto har varit låst i 1 år snart och dom skriver alltid samma sak att jag ska läsa villkoren men inte vägrar att säga vad jag gjort för fel just för att jag inte gjort något fel. Så här svarar dom varje gång jag frågar varför dom låst mitt konto.

We recognize the frustration and disappointment this situation has caused you. At this time, we have no new information beyond what has already been communicated: your account remains locked due to an ongoing review. We sincerely apologize for any inconvenience this process may cause, which can sometimes take a considerable length of time.

Please note that according to Binance Terms of Use, Section VI, Termination of Agreement clauses 1 through 4—agreed upon during your account registration—certain actions may be taken during such reviews. If you believe Binance has breached these terms, you are entitled to seek support from the appropriate law enforcement or regulatory bodies in your jurisdiction. Binance cooperates fully with official authorities when requested.

Should there be any updates that we are authorized to share, you will receive timely communication from us.

Dom har sagt samma sak i över 1 års tid nu!

Håll er långt borta från Binance!

Freeze too often and basic action like withdrawals feels slower and more complicated that they should be . It should be smoother

I will not say much better. I find binance as average. Security patterns sometimes doesn't work

I've sent a message to support on July 29 2025 at first they replied then they stopped communicating
Submitted a ticket to fix it and nothing happened,
Now is November 28th 2025 haven't Heard from them,
I need to withdraw my money and is been impossible 🤦🤦🤦🤦😡😡

I have completely lost my trust in Binance after what just happened. I believe this has been the worst experience I have ever had in the crypto space. I work with a lot of exchanges none have ever done anything like this to me. I have been a loyal Binance customer for the past 5 years. I have most of my crypto in Binance because I used to trust Binance completely. That is no longer the case. I feel like I was played with and because of that my money was played with. I do not accept that and I will be taking my assets elsewhere. I have completely lost my trust and confidence in Binance.

If I was a promoter of binance before, now consider me a detractor. They treated me like I did something criminal, you refused to manually verify my documents. This is absurd and unacceptable for Binance standards. They are the larges exchange in the world. I find this to be a lack of respect to me as loyal legal customer of Binance for 5 years. I was basically forced to open up a new credit card I did not need. Just so that I can provide the valid document for my verification and they still were rejected.

The document was rejected because it did not contain my full credit card number (no bank does that by the way in any part of the world). Then I bought an internet plan I also did not need just to submit a valid document. It was not even rejected, but I was given a very stupid response saying I need a subpoena just to know why Binance did not want to verify my account. I now have to pay penalties to cancel my internet plan. This is stupid and honestly disrespectful. This is not common procedure, I really wish this never happens again, but I will not take my chances. Disappointed, sad and angry at Binance, I never expected this to come from Binance.

They played me and they played with my money. I really wish they take this case seriously and actually understand why I am so angry. I told my friend about this. I had referred him to binance before and after I told him about this he decided to move all his funds to Kraken. Understand that that will the same reaction for anyone, no one wants a third party playing with your money. I will never in my life hold a cent in Binance, I will make sure to convert as many of my friend to any other exchange other than Binance.

I used the Binance app without issue, but when I tried to log in on my laptop, it wouldn't recognize my Gmail. I had to reset my password and complete a face verification. As a "reward" for this standard security step, Binance immediately blocked my withdrawals.

Their reason? **"Your withdrawal has been temporarily disabled because you just forgot your password." [RW00192]**

This makes no sense. They are punishing users for using a basic account recovery feature by blocking access to their own funds. This act is a form of **digital hostage-taking**, where your money is used as leverage for a completely ordinary action.

I do not recommend Binance to anyone. If we keep using a platform that exerts this much power over us for simple mistakes, they will only get worse. They could easily block accounts for inactivity or other trivial "infractions."

I have stopped using their service I used the Binance app without issueas my own form of punishment against them. Let's make them lose more users until they learn to respect their customers. Their 1.4-star rating is well-deserved.

Binance is a fraud I had a wallet and I was trading perfect. One day I woke up and found my wallet go from $70,000 to zero. I thought I got liquidation but I didn't get any emails for that or message on my wallet. I continued to do trading and after 3 months exactly I got blocked and had $1200 in my wallet. I reached out to the support first they said that under appeal then with the gdpr and many excuses. Till know no answer and my wallet is still blocked. If anyone can help me what to do and how to recover my loss I will be greatful.

it is friendly to use and their customer support is great.

I paid $307.82 USDC to Coinsbee using Binance Pay. They delivered a fake eBay gift card with zero balance, which eBay confirmed does not exist in their system.
​This systematic merchant fraud caused the permanent suspension of my eBay account.
​I opened a Binance Compliance Case (RCM20251115053816967218) on November 15th. Binance has violated its own 5-day policy for complaint acknowledgement and their support staff (CS Dee A) formally denied fund recovery despite the evidence.
​This is a severe compliance failure that exposes users to fraud via the Binance Pay Merchant system. I found multiple similar complaints online.
​I am demanding that the Compliance Manager immediately review RCM20251115053816967218 and refund my money.
​

Look, it’s your platform, you have the right to make it as bad as you want. But at least be transparent with users. When someone signs up, tell them upfront:
“If you create your account on PC using Gmail login, and later install the Binance app to set a password for the first time, we will lock your funds for 24 hours. You won’t be able to withdraw your crypto or use P2P simply because you created your first password.”