While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Finance Broker
  4. Financial Consultant
  5. Investment Company
  6. Non-Bank Financial Service

Information provided by various external sources

Get online with Website Builder! Create a free 2-page website to go with your new domain. Start now for free, no credit card required!


Contact info

1.9

Poor

TrustScore 2 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Time wasting customer service

I had a problem with using my account. I spent significant time with three people in a row, with all three delclaring that everything was "okay".

The first two times, I believed them, and went away happy, giving high reviews - and then tried to use my account and discovered it hadn't been solved.

The third person tried to do the same - fortunately, I was wise to it, and persisted until I had the answer I needed - not what I wanted to hear - and still good to know.

The third person obviously realised I was fed up with the service, and did not allow me to leave a review. Maybe she will read it here.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

my binance account is blocked and I've…

my binance account is blocked and I've tried calling them to find out why and they're not giving me a valid reason, they just say they're investigating and they will get back to me. Don't trust binance , it's very unreliable I tell you

11 October 2025
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY

I have lost access to my google authenticator I have requested to have it removed been waiting for days they keep saying the same thing "We have sent the case to the relevant team please allow 24h" I waited for more than 3 days now an still no case update. On top of that they closed down my account due to me sending funds to a "Restricted Country" AVOID

11 October 2024
Unprompted review
Rated 1 out of 5 stars

No Customer service at all

They will constantly force you to re-do verification. Ive scanned my passport at least twice a year for them and ive logged in today to be told that my passport has been rejected again. Ive never had kyc issues with any company on earth, only binance.

You've been warned, get out and delete this app while you still can. There is no customer service at all, you cant even message them or select from their drop down menu. This is one big big scam

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Case ID : #118281584

Awful experience with Binance:
Changing a maiden name into a spouse name is a nightmare: I gave all the necessary documents but I already lost 5 days in a useless tchat and I still continue to struggle currently.
Meanwhile, I canno't have access to bank transfer and my funds are still on the Binance account.
My advice: RUN AWAY!

10 March 2024
Unprompted review
Rated 4 out of 5 stars

Quite surprised,, considering the other reviews here.

Quite surprised to see the Negative reviews. I personally have had only positive experiences. Money in, money money out no problem. Lots of different ways to trade. Lots of opportunities to learn from bots or other traders (copy). Rebalancing bots, Ai bots, Margin trades and the list goes on. It is a deep and wide platform that took me a good while to feel confident with, just because of the many ways it can be used. You do have to be careful, and choose well how you move funds in and out, but if you are patient and willing to learn its pretty good to be fair (free at entry level)

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Case #115810461

Case #115810461
Binance is a bigger scam merchant platform in the world
I received payment from someone that sold goods for through Binance pay with order ID 258548950313672704, since October after trading for some days I wanted to transfer the money out I was shocked to received message that my deposit and withdrawal has been restricted, When I contacted their customer service they said I have dispute with my bank , I explained to them I didn't buy this usdt directly from my bank that I was paid for goods I sold but they keep saying I need to contact my bank and show them our conversation with my bank that there's no any dispute with them, I contacted my bank as I was told I share them my chat with my bank that I didn't have any dispute with them, Binance customer said they will review it since October my fund has restricted from withdraw

The worst part of it to make them a bigger scammer in the is I chatted with them on January 1st they said I should be happy the review is on final stage and I will able to withdraw my money on 21st January 2024, I was very happy until January 22 when i chatted with them but they keep saying another thing that my account is on review

I'm regretting knowing Binance
#BBC

26 January 2024
Unprompted review
Rated 1 out of 5 stars

BINANCE *** DON'T INVEST ..

*** DON'T INVEST ... THIS IS a SCAM ***

I make the mistake of investing funds with Binance.com. They were happy to take my money ... However, now I cannot take out my funds as they have a 3rd party verification (it's a scam).

I have account name / password and MFA. However, the same government issues ID they accepted to take my money never passes the 3rd party check. Works everywhere else :-(

I have spent literally days trying to get this sorted. Even when it appears i have passed the verification ID and photo accepted I still get decined. The helpdesk system is designed to make you give up ... spent over 24hrs in a chat last week.

*** DON'T INVEST ... THIS IS a SCAM ***

1 June 2023
Unprompted review
Show reviews in all languages. (19 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look