Honestly, I read so many bad experiences on handing over the car and inspection in general. I did take care of the car and wash and cleaned it professional and whatever was wrong (scratches) fix... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
God og klar mail kommunikation ved bookning. Det var let og fuldstændig uden besvær at aflevere bil. Super god service, Jeg anbefaler meget gerne!
I had to return the rental car for inspection, and the experience was flawless. I received clear and detailed information well in advance, which allowed me to plan ahead without any stress. During the... See more
Company replied
Location was easy to find, and it's close to highway. I used drop-off and entire experience was smooth. I came a bit earlier, there were no issues with that. Staff was kind. The location is a bit off... See more
Company details
Written by the company
Autorola foretager inspektion af biler på 13 forskellige lokationer, fordelt i hele landet. Tre af lokationerne er i eget navn (Ballerup, Køge og Fredericia) og de resterende inspektionshaller drives i samarbejde med FDM og Applus+. Autorola Group blev grundlagt i 1996 (Autocom / Bilsalg.dk) som en lille dansk start-up med fokus på det lokale marked og den første udbyder af online bilauktioner i Europa. Virksomheden voksede hurtigt, og i dag er Autorola en global leder inden for online remarketing og IT-løsninger til brugte køretøjer og flådestyring. Vi har hovedkvarter i Odense og er fortsat 100% dansk- og privatejet. Vi beskæftiger over 800 mennesker globalt og har mere end 20 datterselskaber i Europa, Nordamerika, Latinamerika, Asien og Stillehavsområdet. Autorola er opdelt i tre globale forretningsenheder: Autorola Marketplace – online auktionsplafform for professionelle Autorola Solutions – Software til flådestyring og køretøjsinspektion Indicata – Part of Autorola – Platform for Business Intelligence (BI) og dataanalyse
Contact info
Industriparken 34, 2750, Ballerup, Denmark
- 43976000
- autorola@autorola.dk
- bilsalg.dk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
26 March 2026
Unprompted review
Reply from Autorola Danmark
Hej,
Tusind tak for dine fem stjerner og god anmeldelse.
Du ønskes en god dag.
Med venlig hilsen
Julie
Autorola Danmark
Reply from Autorola Danmark
Kære Seb
Mange tak for anmeldelsen og de flotte stjerner. Vi er glade for at du har oplevet fair og god behandling i forbindelse med aflevering af din leasingbil.
Du ønskes en god dag.
Med venlig hilsen
Tanja
Autorola Danmark
Reply from Autorola Danmark
Dear Angelika,
Thank you for the review and the five stars.
We are happy to read that you found everything perfect with the return of your leasing car.
We hope to see you again another time.
Best regards,
Tanja
Autorola Danmark
Reply from Autorola Danmark
Dear JoBo,
Thank you for the stars and the nice review. We are happy to hear that you experienced a fast and fair service and hope to see you again another time.
Best regards,
Tanja
Autorola Danmark
Reply from Autorola Danmark
Dear Laura,
Thank you for the nice review and the five stars. We are pleased to hear that it was a good experience returning your car.
We hope to see you again.
Best regards,
Tanja
Autorola Danmark
Excellent
Excellent - friendly personal, everything explained and done quickly and professional.
23 September 2025
Unprompted review
Reply from Autorola Danmark
Dear Gabriela,
Thank you for the very nice review and the five stars. We are happy to hear that you had a good experience returning your car with us.
We hope to see you again another time.
Best regards,
Tanja
Autorola Danmark
Reply from Autorola Danmark
Dear Michael,
Thank you for the nice review and the five stars. We are pleased to hear that you experienced a good service.
We hope to welcome you again another time.
Best wishes,
Tanja
Autorola Danmark
The best experience I’m so satisfied with all experiences…
I’m so satisfied with all experiences with Autorola Denmark . 🇩🇰 I had to experience with them and both was 100% good. Also , my experience with Jysk Finance. Thanks 🙏 🥰
31 July 2025
Unprompted review
Reply from Autorola Danmark
Dear Nicoleta,
Thank you for the five stars and the kind words. We are very happy to hear that you had a good experience with both leasing and returning your car.
We hope to welcome you again another time.
Have a great day!
Best wishes,
Tanja
Autorola Danmark
Exceptional Service and Smooth Inspection
I had to return the rental car for inspection, and the experience was flawless. I received clear and detailed information well in advance, which allowed me to plan ahead without any stress. During the process, the customer service was excellent: the staff member greeted me warmly and started working on my car as soon as possible. He then explained the report in full, in my language, which made it much easier to understand. The whole experience was smooth and efficient, definitely exceeding my expectations!
26 May 2025
Unprompted review
Reply from Autorola Danmark
Dear Pericles,
Thank you for the five stars and the kind words. We are very happy to hear that you had a good experience returning your car, and we hope to welcome you again.
Have a great day!
Best wishes,
Tanja
Autorola Danmark
Great Experience
great experience super servce at reception and well handled
30 April 2025
Unprompted review
Reply from Autorola Danmark
Hi Ravinder,
Thank you for the positive review. We hope to get the fifth star next time we see you.
We wish you a great day.
Best regards
Julie
Autorola Danmark Group
Excellent Service.
Excellent Service.
Very professional, qualified and knowledgeable staff. I would certainly recommend their services. Have taken care of the car and all interactions very smoothly with all the communication in a transparent manner.
14 April 2025
Unprompted review
Reply from Autorola Danmark
Hi Chakravarthy,
Thank you for the positive review.
We are happy to hear that you had a good experience returning your car, and we look forward to welcoming you again another time.
We wish you a great day
Best regards,
Tanja
Autorola Group Danmark
I had to return my car
I had to return my car. I would say this place works and the staff is quite friendly and take good note of your comment. They are efficient and really smooth on there job.
28 March 2025
Unprompted review
Reply from Autorola Danmark
Hi Pankaj,
Thank you for the review.
We are glad to hear that you have had a good experience with our employees while dropping of your car.
We wish you a great day
Best regards
Julie
Autorola Group Danmark
Highly recommended
31 March 2025
Unprompted review
Reply from Autorola Danmark
Hi Prasanna,
Thank you for your rewiev and five stars.
We wish you a good day.
Med venlig hilsen
Julie
Autorola Danmark Group
Leasing return
Was at the inspection of our leasing car at Ballerup, it was a really good experience, very competent employees. Thank you for a good experience
3 March 2025
Unprompted review
Reply from Autorola Danmark
Dear Haviv
Thank you for the review. We are glad to hear that you have had a good experience with our employees while dropping of your car.
We wish you a great weekend
Best regards
Julie
Bilsalg.dk - Autorola Group Danmark
Easy and simple
9 December 2024
Unprompted review
Nem og smooth process ved inspektion og…
Nem og smooth process ved inspektion og aflevering af bil. God & venlig betjening.
30 October 2024
Unprompted review
Easy quick kind and competent
Easy quick kind and competent, they are very good at assessing the car and other components.
31 October 2024
Unprompted review
Super easy and all very welcoming
31 October 2024
Unprompted review
Super professional and welcoming team 👍
25 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.