Billiards.com Reviews 816

Bought two cues, both best price online, and shipped quickly. One came with the incorrect shaft tip size (even though outside packaging said it was correct.) These guys bent over backwards to send me the correct shaft quickly and without any hassles. Provided a return label to send back the wrong shaft and overnighted a new one. Excellent customer service!

The worst experience I’ve ever had ordering something online. I bought my boyfriend custom pool balls on January 1st assuming they would have made it for his birthday. After they did not arrive and no confirmation of being sent I called multiple times to which they told me “they were still fulfilling orders from Christmas and that they would be sent by end of January. End of January comes still no pool balls so I call customer service again to which they say they didn’t physically have the balls to be printed so that’s why it was taking so long but rest assure I’d get them by Valentine’s Day. So last week I call and they said they still did not have the balls but again they were getting them and I would forsure have them for Valentine’s Day. Here I am on February 12th with no confirmation of my order and no delivery status. So I call and was told “the balls had just arrived today” this is totally unacceptable from a reputable brand. I said it’s too late for excuses and apologies to which their customer service agent said she wasn’t apologizing… honestly did not raise my voice once but I should’ve cursed her out. I’m calling my bank now and claiming a fraud charge. DO NOT ORDER FROM THIS COMPANY!

I ordered a case for my new pool cue. The picture on the order page showed a black case in the model I wanted. So I placed the order, not realizing they changed the color to PINK (it was the only one of that model left in stock). I was never alerted that there would be a color change. When I contacted customer service, I got less than "the customer is always right" attitude. I was told that I would have to pay for return shipping of the unwanted case AND shipping of a new case because it was under the $75.00 free shipping threshhold

I bought a reaper 102 pool cue and after a month the pool tip came off.
They won't get back to me.

Everything you could ever want in one place, like snooker/pool heaven. Very friendly and super helpful people. It's worth a trip from afar!

It was very easy doing business with company. The employees were very professional and took the time to answer any questions I had in a timely manner. In addition they offer some really good deals on there items. Would highly recommend them!

They advertised a cue, I made the purchase after having saved for almost a year to make my dream cue purchase. I awaited the delivery, and it came quickly. I opened it to find that the cue was not what I ordered. The advertised cue had the signature blackdot shaft. And the cue shaft provided did not. I decided to try and use the cue, hoping maybe the quality would be at the same level or better. However it turned out to be the cheapest quality shaft I had ever used. I was very, very , very unhappy at this point and reached out to Billiards.com. They responded after a full day and said I could not be sent the correct shaft ( blackdot shaft ) as advertised and again, purchased because they no longer make them. That is why I was shipped the cheap quality shaft. I asked for them to fix the issue and send one of the same quality as I ordered or better then. They refused. Then they said I could send back the cue and get a refund for my purchase eventually at my expense. I wrote and again expressed my now irritation as to how the transaction was being handled. I made a purchase for a product and they did not send me that product. Now I have to pay for shipping to return the attempted "scamlike" sell? They replied basically saying that they would issue a refund still, and now they would send a return label for me if I wanted. Again, I said I dont want a refund, I just want a good Meucci Cue with a blackdot shaft or comparable shaft for it. I dont want to be without a cue again for an unknown amount of time while I await you to hopefully refund my purchase once the cue hopefully gets to where you want it. Then I have to find another cue and hope that its what I ordered again. Id rather they just fix it now and make it right since it wasnt right and they are aware of it. Instead they just blanket replied with, send back the product for a refund. It was almost inhuman how they handled it. I am very ulset and worried I will be without a cue for months now because of this.

I have ordered several items from Billiards.com, and have always been satisfied with the products I have recieved. Items have been packaged well, and delivered when estimated.

Products I purchased (cue ball and bag) were exactly as advertised. Ball rolls true ad I believe has elevated my game. The bag is very well-made and very handy.

Fast shipping, price matching, good packaging. Great experience all around.

The product arrived on time and as promised. Straight-forward and easy process.

Easy to use, and the item got to my house fast.

Excellent delivery service .. your turn around time to the Great lakes Detroit area is great.

Easy to order and fast delivery. Can't wait for my husband to open this gift for Christmas, he is going to be so surprised. Plus a free case to put it in. Thanks a lot.

No criticism at all. Was kept well informed of the process from order point to delivery and the product order more than met my expectations

Called customer service because I accidentally ordered twice.. very friendly. Was told to ship it back for refund, no problems!

New cue is working great all I need to do is to get me working

It was delivered earlier than expected.
It works for the cue I have.