It is now 1 week since i posted the…
It is now 1 week since i posted the review below about Mingle UK. they sent their usual cut & paste response (see also below). I followed their instructions and of course they and the German site have yet to respond. It is now a month since my 2 enquiries. I beg you not to copy & paste the same response as this as I have already followed and nobody has responded, i will be posting a negative review every few days until my original enquiries are dealt with:
Thank you for your review! We are sorry to hear that you're unhappy.
While we do experience some delays due to a high volume of tickets you should of course always get a reply. We apologise that you did not yet get one. Please send us an e-mail with the subject "Trustpilot Follow-Up" to contact[at]mingle.respondi.co.uk so that we can take a closer look at your issue and hopefully solve it as soon as possible.
Screenouts should only happen within the first 2-3 minutes of a survey. If you are getting screened out later, please contact our support so that they can take a look at the issue and compensate you. We assure you, that any answers given up to the point of a screenout are not saved or used in any way.
Best,
Your mingle team
Thank you for your review! We are sorry to hear that you're unhappy.
While we do experience some delays due to a high volume of tickets you should of course always get a reply. We apologise that you did not yet get one. Please send us an e-mail with the subject "Trustpilot Follow-Up" to contact[at]mingle.respondi.co.uk so that we can take a closer look at your issue and hopefully solve it as soon as possible.
Screenouts should only happen within the first 2-3 minutes of a survey. If you are getting screened out later, please contact our support so that they can take a look at the issue and compensate you. We assure you, that any answers given up to the point of a screenout are not saved or used in any way.
Best,
Your mingle team
Their cusotomer "service" is terrible. One enquiry i have been waiting 3 weeks to hear back (ref 26969 and 27376). i've chased twice, but no response. They often have surveys where you give them the length of a whole 10-15 minute survey only to be tol, you are not fit for it. this should be sorted in a few quick questions, not a whole survey. mining us for free data. It's disgraceful and doesn't honour the time & effort people taking the surveys