Bikerunner is really easy to use and there is always a quick response. The helpers are very professional and kind to tell you if something else is wrong with your bike.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Leandro was awesome! The main office was super confused about actually making the booking happen. Made the deal directly with the BikeRunner, and that worked perfectly. Good job by the Runner, les... See more
Company replied
We have had someone patch a hole three times now. And twice it has turned out to just give us more work, because once the bike tube exploded the following day and the second time the bike was flat whe... See more
Company replied
I really appreciated my contact with Bike Runner. Fast, effective, professionally well informed, and polite service. Great that they come to my address rather that my having to load my bicycle into my... See more
Company replied
Company details
Written by the company
Lad bare cyklen blive stående, hvor den er punkteret, og sørg for der er fri adgang til det hjul der skal lappes. Bestil en Runner , og vedhæft et billede af din cykel til din bestilling. En Runner kan komme på en specifik tidspunkt, eller hurtigst muligt. Vi lapper, skifter slange eller dæk. Betal efterfølgende via MobilePay.
Contact info
4.2
Great
300 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bikerunner is really easy to use and…
Bikerunner is really easy to use and there is always a quick response. The helpers are very professional and kind to tell you if something else is wrong with your bike.
8 December 2025
Unprompted review
Reply from BikeRunner
Thank you so much Janne :-)
It is incredibly easy to order a…
It is incredibly easy to order a bikerunner on the website. The times I have needed help with the bike, they have been there quickly. The service is really good and I can only recommend Bikerunner.
24 July 2024
Unprompted review
Reply from BikeRunner
Tusinde tak Stine:-)!
Excellent !!
Very easy to order. Quick service. Excellent service. Can HIGHLY recommend !
19 March 2024
Unprompted review
Reply from BikeRunner
Thank you very much Michael:-)
Fast and friendly service
Fast and friendly service , got my back on my bike after a flat tire
21 February 2024
Unprompted review
Reply from BikeRunner
Thank you very much Merete:-)
Reply from BikeRunner
Thank you very much - happy to help:-)
The company fixed my bike within only…
The company fixed my bike within only few hours from when I ordered it fixed - and it was even a sunday.
Matias fixed it - he was very helpfull and friendly and explained what was wrong with the bike.
The payment system also worked well.
Huge recommendation.
18 February 2024
Unprompted review
Reply from BikeRunner
Thank you very much Tilde :-)
Great service
Great service - arrived very quickly after I requested help on the website. Fixed my bike and I am now a happy camper!
18 April 2023
Unprompted review
Reply from BikeRunner
Thank you very much Mette:-))
First time user. Fixed within an hour.
First time using BikeRunner services. Sat with a cargo bike 11 km away from home, had lectures the next 3 hours, flat tire and 3 hours until I had to go get my two kids, get one to gymnastics and get home to make dinner. Absolutely saved my day.
Googled "bike help", BikeRunner came up, filled in the blanket, and got a call within 10 minutes saying he was on his way. Within an hour my bike was ready to go. A very dedicated man who could not figure out how to get around the construction area around DTU, walked to where I was! Well deserved 5 stars. Will use their services again. Hopefully it will go as well.
21 March 2023
Unprompted review
Reply from BikeRunner
thank you very much Anna - happy to help:-)
Flexible and very good service
Flexible and very good service. I highly recommend it.
16 December 2022
Unprompted review
Reply from BikeRunner
Thank you very much Priscila!
Super service
Super service, would recommend to all. Our runner, Lukas, was quick and well prepared. He knew our bike model well and gave us a few tips.
15 August 2022
Unprompted review
Reply from BikeRunner
Thank you very much Nanna!
Great concept, great service
I really appreciated my contact with Bike Runner. Fast, effective, professionally well informed, and polite service. Great that they come to my address rather that my having to load my bicycle into my car drive to the workshop and having to return some days later to pick it up.
22 March 2022
Unprompted review
Reply from BikeRunner
Thank you very much Bent :-)!
Not again
We have had someone patch a hole three times now. And twice it has turned out to just give us more work, because once the bike tube exploded the following day and the second time the bike was flat when we went to pick it up an hour after it was supposedly fixed. We have used this service out of pure need, but doubt I will ever do it again.
4 February 2022
Unprompted review
Reply from BikeRunner
Hej Signe, vi beklager meget at din lapning ikke holdt. Men det kan desværre ske, når man opererer "på gaden". Vi synes dog det vil være fair hvis du nævner det faktum at vi umiddelbart tilbudt at komme ud igen når du kontaktede os (hvilket du afslog fordi du allerede havde taget den til en cykelhandler). Og til trods af at din Runner ikke er nødsaget til at gøre det (da han opretholder vores garanti på 5 dage og tilbyder at komme igen), så valgt han aligevel at betale dine penge for lapningen tilbage. Bh BikeRunner
Reply from BikeRunner
Tusinde tak Emma:-)!
Love the concept and got great service
Love the concept and got great service. Highly recommend Bikerunner!
2 November 2021
Unprompted review
Reply from BikeRunner
Tusinde tak Susanne:-)
Great concept!!!
I had bikerunners here two times to fix flat tires. Both time I contacted them late evening, both time they were here the next day. Nice guys, great service, great price. I love the concept, and will not hesitate to use bikerunner again!!
6 August 2021
Unprompted review
Reply from BikeRunner
Thank you Hege :-))
I order just before 10.00 with the…
I order just before 10.00 with the request to change my front tire and tube before 1800. I was well informed and the Runner suggested a better tire for 100kr extra which I accepted. The bike was fixed as promised before 1800. I can only recommend BikeRunner😊
6 August 2021
Unprompted review
Reply from BikeRunner
Thank you very much Birger! :-)
Leandro was awesome!
Leandro was awesome!
The main office was super confused about actually making the booking happen.
Made the deal directly with the BikeRunner, and that worked perfectly. Good job by the Runner, less by the coordinator in the main office.
26 April 2021
Unprompted review
Reply from BikeRunner
Hej Daniel, kiggede lidt på korrespondancen og beklager meget vores supporters forvirring! Han fik lige blandet nogle ting sammen, men vi er meget glade for at det hele løste sig som det skulle til sidst:-) Beklager ulejligheden! Bh BikeRunner
Grate service and smooth communication
Grate service and smooth communication. Good concept
31 January 2021
Unprompted review
Reply from BikeRunner
Thank you Ingibjörg!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.