Ordered a bicycle light, because it was by far the cheapest price I could find online. Even with delivery fee already added. Not exactly express delivery (you can pay extra for it afaik), but it arr... See more
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Clear description with fast delivery. Bikeinn has very specific items readily available. So if you are looking for something particular, Bikeinn will have it for you.
you'll be fine as long as you know exactly what you want from this store. If you are looking to get some advice, slightly useful information, or need to get items delivered in time: look somewhere els... See more
Company replied
I ordered the Monmartre stage 21 Tour de France Santini cycle top in an xl, I am normally a size Large uk. The top fits perfectly.The price was lower than any other website selling the same item. The... See more
Company replied
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
38K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I had a very disappointing experience…
I had a very disappointing experience with Tradeinn/Bikeinn and would strongly caution others before ordering.
I purchased an item in advance for a specific event based on their advertised delivery window. The order arrived late and after the event, making it completely useless for its intended purpose.
Customer service was equally frustrating. Responses were generic, dismissive, and simply redirected me to the courier instead of taking any responsibility.
After multiple complaints, the only “compensation” offered was a 5% discount voucher, with restrictions that make it unusable on many items. Frankly, this felt borderline offensive given the inconvenience caused.
Overall, poor communication, lack of accountability, and inadequate customer care. I won’t be ordering from them again.
15 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Everything was ok,I am satisfied
1 June 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Late delivery, refusal to honour warranty claim
I made an order with 5 items, all "in stock", it still took a full month to deliver. One of the items was faulty, a seatpost with a hole in it. I made a claim following the recommended process and they came back saying everything is fine. No picture, on their site or the manufacturers site, show that hole, because a seatpost does NOT need holes. Still waiting for an answer to my complaint... Last time I buy from them.
Update: as other reviewers have mentioned, unfortunately the public answers in Trustpilot are pretty quick (less than 1 day!), but one week later I am still waiting from an actual answer from the support service. So this is just a tool for them to pretend they care.
As conclusion, look at their ratings here. About 60% give 5 stars. 20% give 1 star. The rest fall in the middle. If you are lucky and everything goes well, congratulations. But if it goes wrong, it will be terribly wrong, their support is terrible. Buy at your own risk, and only items with low value where you can afford to lose the money or accept something you did not want, as it is my case. As mentioned above, last time I ever do business with them.
16 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great company to deal with
This is not the first time I have shopped with Bikeinn. Never dissappointed and utterly confident, as this time, the bike part will arrive promptly in good condition. Very competitively priced.
1 June 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Extended delivery date
I placed my order on May 13, and at the time of purchase the estimated delivery time was 10 days. However, since then the delivery date has been repeatedly postponed every few days. Instead of receiving my order within the promised timeframe, I am now being told that delivery may occur sometime between June 4 and June 10.
Delays can happen, and I understand that. A delay of a few days would be acceptable. What is not acceptable is a delay of nearly a month with no clear or reliable delivery date.
To make matters worse, I contacted customer service and requested to cancel the order so I could purchase the wheels from another supplier. My request was refused on the grounds that I had agreed to their purchasing policy. This leaves me stuck waiting for an order that has already been significantly delayed, with no guarantee that the latest delivery estimate will actually be met.
Very disappointing experience. Poor communication, repeated delivery extensions, and no flexibility when a customer wants to cancel due to excessive delays.
31 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Item arrived quickly exactly as…
Item arrived quickly exactly as described with good communication.
22 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Potential customers be warned
Potential customers be warned! I have had a very poor experience with this company. I have already submitted a summary of the very expensive return costs for a pair of shoes (almost £5 more than the delivery charge), a return that was necessary due to the unreliability of shoe sizing - hardly the fault of a customer. Since then there has been more frustration and disappointment. The item I bought was delivered to me within 6 days, but the return took very nearly 3 weeks - despite the tracking showing its delivery 2 days after despatch. My refund arrived one whole month after purchase - but it left me with no purchase and being a whopping £18.48 out of pocket, that figure represents all of the carriage costs. Some folks might like take a chance and I wish them good luck, but I will never use this site again.
28 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
AVOID AT ALL COSTS
Delivery time is awful. They send damaged goods and made it as hard as possible to get a refund. They would not give me my money back unless I sent the parcel back to Spain and I paid the postage for it which I do not need to do as the goods were damaged. I had to claim through PayPal to get the money back.
AVOID AT ALL COSTS
28 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
A huge selection of bicycle parts.
A huge selection of bicycle parts and accessories, all new, original, and in factory packaging. Practically immediately available. Some forums reported that some people had to wait quite a while, but I was surprised when mine arrived from Spain to Poland within six days of ordering. Fast and professional. I highly recommend this company and its extensive, multi-vendor network of stores.
28 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Have ordered from Bikeinn several times…
Have ordered from Bikeinn several times now and always found them good value fo a UK customer. Postage takes slightly longer that UK purchases but if you factor that in, they are great value
14 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
CCheaper than some, but significant delays in getting it.
I ordered a garmin mount for my MTB. Estimated delivery 20-22nd May. As of today -28th May - still not arrived. I emailed them on 22nd saying nothing has arrived. Their automated response was "It is in our system. You can expect our best service...". Summary: Cheaper than some, but expect a significant delay in the product arriving. I can't comment on the product as yet, because it STILL hasn't arrived.
27 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Delivery time is BAD.
Delivery time is bad. Ordered 19.5, parcel created 19.5 and then nothing happened in 4 days. Accepted and in transit 23.5, now 27.5 somewhere center hub.
Normal? Kinda, but far from webshop estimated delivery times. Not a miracle if package sits at warehouse 4 days.
What does customer service?
Lies that parcel has been picked up, sometimes tracking just takes couple days to start working...
2 stars because prices.
27 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Dispatch is quite slow.
Excellent range of products at keen prices. Just let down by slow delivery. Items are shipped from Italy or Spain etc which obviously takes time. But taking six days to actually dispatch the item before the delivery journey even starts makes it a long wait. I routinely get bike parts delivered from China in around half the time of BikeInn
27 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
US Customers - Don't Use This Site!!!!
For $145 in merchandise I paid $35 in shipping (which I knew about) and a whopping $91 in duties/tariffs/customer/taxes/fees (which I didn't know about). Turned a good deal into a very bad deal.
They claim it was my responsibility to read the fine print. That's garbage.
Buy your stuff elsewhere if you are located in the US!!!!!!
25 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
The speedbox3.1 (B.Tuning) does not…
The speedbox3.1 (B.Tuning) does not work on my
BMC roadmachine 01 AMP.
I can set the support speed on the ( coloured) display,
However the support stops at 25 km/ h
Het is een 3.1(geen B tuning) sorry
Ik heb de V04 display vervangen door een V01 HPR display, en de speed box 3.1 doet het nu prima!
Groeten Sjaak
26 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Dont trust the websites delivery estimat
Do not trust the delivery times posted on their website. They are an absolute joke! I bought the parts for a gift with a 5 day buffer. (Which wasn’t enough).
All the items I bought where in stock but both my orders are still in transit while being 2-3 days over due for delivery.
It is 2026. You should hire some decent DS staff to fix the algorithm used for delivery time estimates.
27 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
BikeInn - Just Don't
I ordered a Mavic wheelset and other items from these guys on 19/04/2026.
I received the rear wheel of the wheelset in a box that looked like it had been through a war 4 weeks later on the 20/05/2026. No extra padding or packaging had been used and the ends of the hub were poking through the cardboard. Luckily it wasn't damaged.
A week after this, I received the other items from my order. Again, the packaging was shoddy. with items such as sunglasses thrown into an unpadded post bag with other items and no protective packaging around them. Thankfully they weren't damaged.
After 5 weeks I've still not received the front wheel from my wheelset and attempts to contact customer service have been frustrating at best.
I've been told on numerous occasions to be patient (after 5 weeks of waiting).
I've been told that according to their records all items have been delivered.
I've been told that I need to initiate a product return for receiving the incorrect product - even though the rear wheel is correct.
If you like being told to be patient with no real action taken, and not receiving the items you purchased, then this is the bike shop for you.
Otherwise if you value your money, time, and mental state, I'd suggest steering clear. It's not worth the hassle. Just don't.
Update: 01/06/26 - So they respond to this review with "we are terribly sorry and please send us your order number". But don't provide any other means of sending them my order number other than by going through the same support channels that have already given me the run around. How many customers would have bought a mavic wheelset on the day in question? And of those customers, how many would have reported not having a front wheel delivered. ?
This is a "Save Public Face" response at best....
Once again...Just don't...
19 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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