Ordered a bicycle light, because it was by far the cheapest price I could find online. Even with delivery fee already added. Not exactly express delivery (you can pay extra for it afaik), but it arr... See more
Company replied
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See what reviewers are saying
Clear description with fast delivery. Bikeinn has very specific items readily available. So if you are looking for something particular, Bikeinn will have it for you.
Company replied
Placed an order mid June, expected shipping was 26th-29th June. It’s now the 10th July, support haven’t replied & no order updates or tracking information provided. Should have read the rev... See more
Company replied
I ordered the Monmartre stage 21 Tour de France Santini cycle top in an xl, I am normally a size Large uk. The top fits perfectly.The price was lower than any other website selling the same item. The... See more
Company replied
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
38K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Postage to the UK just takes too long
Postage to the UK just takes too long. The preces are cheap and rarely do I need to pay import taxes but 10 days postage from Spain is unacceptable when China only takes 5 days!
5 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Quick and efficient
8 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent service
Excellent service, great communication from the seller.
8 June 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
All good
All good, everything arrived promptly with no issues. I had to remove an item from the original order before dispatch, and I received a refund for it without any problems. Thx!
8 June 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Price was the lowest I could find so I…
Price was the lowest I could find so I chose Bikeinn. Delivery was decent, not the fastest tho.
20 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Excellent service
Excellent service , prompt delivery
Excellent prices
100% recommend
3 June 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Lagerstatus/leveringstid stemmer ikke.
Opplyser å ha varen på lager ved bestilling. Ved dato for estimert levering står bestillingen fremdeles med status "i transitt på vårt fraktsenter". Kundeservice gir beskjed om at "item is available in stock but is not ready for immediate shipment".
9 June 2026
Unprompted review
Reply from Bikeinn
Kjære,
Vi beklager at du vurderte tjenesten vår som ikke innfridde forventningene dine.
For å fortsette å forbedre oss, ønsker vi å sjekke nøyaktig hva som skjedde. Send oss ordrenummeret ditt, så vil vi gjennomgå saken din.
Vi beklager eventuelle ulemper dette har medført.
Med vennlig hilsen
Good prices compared to other on line…
Good prices compared to other on line retailers and a good range of products. delivery was easy too.
3 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The savings are not worth it
You would have to be mad to purchase from bikeinn after reading the reviews. Customer service is non existent, that’s not an exaggeration.
Ordered $2600 worth of parts, delayed delivery, then when it was posted it arrived in Australia and sat at customs for 10 days. I pleaded with bikeinn to check on it, only to be meet with the automated “keep an eye on your tracking number, it’s on its way”. Then the tracking said it was awaiting departure back to Europe they still wouldn’t help saying it was “on its way”. It was returned to Europe and sat in holland for a week and still bikeinn maintained it was on its way.
10 weeks in I asked for my money back. They said “returned items need to be checked before refunds”. I explained it’s NOT a return as I never received it. Strangely they didn’t refund my money or make any attempt to deliver my items. I then filled a PayPal dispute (thank Christ I used PayPal) and the moment I did bikeinn sent me a non automated msg (the first one ever) saying “because you have made a dispute we are no longer going to communicate with you”.
How good is that. And they fought it every step of the way, it has taken 4 months to finally get my money back.
Buyers be very aware.
9 February 2026
Unprompted review
Reply from Bikeinn
Dear Adam,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated your case.
A refund could not be processed earlier, as a package is often found and then delivered. That is why we needed to wait for the outcome of this investigation.
Please take into consideration that every shipping company has established protocols as well as timeframes and deadlines which is why the issue could not be resolved right away.
In general, shipping issues take a long time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and above all, our customers.
Secondly, please note that you submitted a chargeback request and PayPal already refunded you the full amount on 26/05/2026.
We apologize for the inconvenience.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Kind regards
Customer service is diabolical
Customer service is diabolical. They sent me the wrong part, which was mislabeled either by them or the manufacturer. They refused the return request. If you have something go wrong with your order, you are screwed.
I used to have a good opinion of this company and my interactions with their support were great a few years ago. Very recently I suspect they’ve either hired worse humans or have a terrible AI to deal with as recent questions about manufacture part numbers for products on their website resulted in unhelpful and nonsensical responses.
8 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
If you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Always sending your items late.
Always sending your items late.
Always show items "in stock", and never have it ready to send... and never respect the timing they give to you ... !
8 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Absolutely horrible customer support
Absolutely horrible customer support, my parcel has been reported damaged by the carrier, stuck at the depot and never arrived to me. All I get is automatic replies with the tracking number. No information if it will be reshipped or refunded. Six support tickets, all useless
8 June 2026
Unprompted review
Reply from Bikeinn
Dear
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department. We will provide an update as soon as we have more information on this matter.
We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
We apologize for the inconvenience.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Kind regards
Reasonable prices terrible shipping.
Reasonable prices terrible shipping.
Also confusing stock indication.
Items show in stock but after you place the order you can see it will arrive in their deposit in 3-6 days.
I would have not ordered those items if I knew in the first place.
5 June 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Worst online shopping experience in 25 years, woeful.
This is a great example of where an organisation has invested into chatbot technology at the expense of customer experience. I placed an order on the 9th May with an expected delivery of 21-23 May, here we are on the 8th June and I still have not received anything (despite BikeInn charging me for the item - £1375).
The tracking information provided is next to useless, and they have washed their hands of me now the item has been 'shipped'
despite multiple times to try and speak to a human all I get are automated chatbot responses. I already know what the response to this message will be. (something like 'delivery times are estimates, you can choose another courier, we are keen to improve etc etc). Which I will ignore as it'll be auto generated.
I'm now preparing for a chargeback from my UK credit card provider for non delivery. Such a shame as prices, website and payment experience is all OK, but they have forgotten about the customer.
I'm not usually a fan of leaving negative reviews before discussing with the retailer, but in this case it's impossible to speak to them, so I am at a complete loss as to what to do next.
I have been shopping online for decades and this is by far the worst experience I have ever had, and would seriously advise potential purchasers to look elsewhere. (also check out the TradeInn reviews, far more terrible than BikeInn but obviously part of the same group)
update 15/06 - finally received bike, all in good condition so have increased rating. I do still feel that by not relying solely on chatbot/AI tech to keep customers informed, and by not stating unrealistic delivery estimates, the amount of negative reviews would reduce dramatically.
8 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very Satisfactory Service
Tyres received within a week off ordering which I felt was great considering shipping from Andorra. 45% cheaper than elsewhere on line. Will use again
4 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I had to sign for delivery
I had to sign for delivery - is this really needed for a £50 item? It implies you have high levels of theft.
4 June 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Received product exactly as expected
Received product exactly as expected, very happy with the service and product
4 June 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Ordered a frame from bikeinn
Ordered a frame from bikeinn. I regretted after a few hours. Tried to get in contact, but there is no easy way to get in touch. When they answered me, it was to late to cancel the order. I bought the frame refurbed but it should be in perfect condition. There were scuff marks on the frame, and a headset expander installed that was not functioning. Had to cut the fork to get it out. Bad experience!!
28 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Good prices for quality products and…
Good prices for quality products and delivery time was fast
4 June 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Ordered some new gravel bike tires
Ordered some new gravel bike tires. it all went smoothly the only issued i had was the delivery took longer the stated, when ordered it stated 2-3 day but took 5-6 day to final arrive.
28 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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