Bike Hero Reviews 

559
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more

Rated 5 out of 5 stars

Fantastic place. Fixed my bike again great job. I had my bike repaired 3 weeks again in the isle of wight. It was never the same. The chain & rear cassette broke.. They repaired it.. Then the chain &... See more

Rated 5 out of 5 stars

Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.

Rated 5 out of 5 stars

Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more

Company details

  1. Bicycle Repair Shop

Written by the company

Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

559 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(559)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great E-MTB service

Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.

26 May 2025
Rated 5 out of 5 stars

Bike given new lease of life

Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.

14 May 2025
Rated 1 out of 5 stars

I paid £30 for a clean

I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it

14 May 2025
Bike Hero logo

Reply from Bike Hero

Hi Adam - we're sorry you are not happy with the work we did - but rest assured your bike received a thorough clean and lube. We have been trying to get in contact with you so we can put right areas you feel we fell short, but have been unable to reach you. Please do get in contact. Many thanks, Team Bike Hero

Rated 5 out of 5 stars

Great service amazing company

The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.

9 April 2025
Rated 5 out of 5 stars

Collected My Electric Bike from my home…

Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle

17 March 2025
Rated 5 out of 5 stars

Great bike service

I went for the silver service and my bike came back looking almost like new. Really impressed. Pick up and drop off as per the advised time slots. One improvement would be having the ability to track the status of your order online to confirm picked up, etc. Highly recommended.

13 March 2025

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