Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
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Fantastic place. Fixed my bike again great job. I had my bike repaired 3 weeks again in the isle of wight. It was never the same. The chain & rear cassette broke.. They repaired it.. Then the chain &... See more
Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great E-MTB service
Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.
Amazing work by the team…very happy…
Amazing work by the team…very happy with the communication and bike riding great…top service centre!
Really efficient use of technology so I…
Really efficient use of technology so I was kept up to date all the time with my bike repair. The service/ repair to my bike is of a very high quality. I am very pleased with Bike Hero and would recommend them to anyone.
Bike given new lease of life
Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.
I paid £30 for a clean
I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it

Reply from Bike Hero
Great service
Simple process bike was in quite a state it is now restored and great to use again
Great service as always!
Great service as always!
Very good communication and service completed quickly and to high standard as always!
Bike hero was very helpful regarding my…
Bike hero was very helpful regarding my daughters bike , they arrived when said and repaired my daughters bike with in a few days , I would recommend them
Great service amazing company
The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.
Easy to use
excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.
Collected My Electric Bike from my home…
Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle
The service cost was more than I…
The service cost was more than I anticipated but this was due to the large number of parts required.
Now done the bike rides like a dream. At least 1.5 mph faster for the same effort.
Great service kept me well informed of…
Great service kept me well informed of any works needed bike rides like new
great service and value
great service and value, prompt pick up and re-delivery, good comms
God communication and very convenient…
God communication and very convenient to get the bike picked up and delivered back.
They went above and beyond and even…
They went above and beyond and even changed parts that I didn’t even consider and now the bike is greater than ever!
Great bike service
I went for the silver service and my bike came back looking almost like new. Really impressed. Pick up and drop off as per the advised time slots. One improvement would be having the ability to track the status of your order online to confirm picked up, etc. Highly recommended.
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