Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great for Chronic Pain

I’ve been having serious chronic pain issues in my neck and shoulders. I’m also recovering from a broken ankle. Vincent did an amazing job with a deep-tissue pain-relieving massage. Being pain-free is amazing.

7 January 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for sharing this. We’re so glad to hear Vincent was able to help relieve your pain and support your recovery. Wishing you continued healing, and we appreciate your trust in Bigtoe.

Rated 5 out of 5 stars

Massage was 100% Bigtoe on the other hand 👎🏼 add…

Bigtoe actually overcharged me for add ons that Alex was not able to accept. I would give Bigtoe 2stars Alex 5 stars, 100 stars if I could,he was sweet , gentle and caring! Would definitely choose him again

7 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the honest feedback. We’re sorry for the confusion around the add-ons and appreciate you bringing this to our attention. We’re glad to hear Alex provided such a caring and wonderful experience, and we truly appreciate you sharing both perspectives.

Rated 5 out of 5 stars

Charles was punctual and professional

Charles was punctual and professional. He took the time to ask questions concerning my needs. He provided a great message.

5 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great review! We’re glad to hear Charles was punctual, attentive, and delivered a wonderful massage experience.

Rated 5 out of 5 stars

Kobe is a true professional

Kobe is a true professional! Massage was FANTASTIC and we highly recommend!

1 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re thrilled to hear you had a fantastic experience with Kobe and appreciate the recommendation.

Rated 5 out of 5 stars

Megan is skilled

Megan is skilled, professional and friendly. Highly recommend!

27 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for your recommendation!

Rated 5 out of 5 stars

Kristy went above and beyond

Kristy went above and beyond. She asked about my needs and found problems I didn’t even know existed. Stretched me in addition to an amazing deep tissue massage. Best massage I’ve ever had!

26 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for the amazing review! We’re thrilled to hear Kristy went above and beyond and delivered such an exceptional experience. We truly appreciate your kind words!

Rated 5 out of 5 stars

First time ever getting a massage at…

First time ever getting a massage at home . It was a gift for my boyfriend and Jeannie was the absolute best! She set the mode the smells he felt like he was at the spa . She was amazing caring and so polite and punctual!! Can’t wait to book with her again she made his Birthday so special !

22 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for such a wonderful review! We’re so glad Jeannie made the experience feel truly special and spa-like, and that she helped make your boyfriend’s birthday memorable. We appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

Gloria was fantastic

Gloria was punctual, professional, and provided the best massage I’ve ever had.

28 November 2025
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re thrilled to hear Gloria delivered such an outstanding massage experience.

Rated 5 out of 5 stars

Very professional service.

Very professional service delivered right to your door. Best part is after your massage you can shower and relax in your own home, no need to fight through traffic and get stressed out again on the way home.

15 December 2025
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful review! We’re glad you enjoyed the convenience of in-home service and the chance to truly relax afterward. We appreciate you choosing Bigtoe.

Rated 5 out of 5 stars

From the first minute and a half I knew…

From the first minute and a half I knew that her hands were magic. This was by far the best massage I have ever had. Great Job

12 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for the fantastic feedback! We’re thrilled to hear you had such an incredible experience and truly appreciate the kind words.

Rated 5 out of 5 stars

She was very pleasant

She was very pleasant, on time , super sweet, an overall very skilled at what she does , again if i could give her 10 stars i would.

12 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful review! We’re so happy to hear you had such a great experience and truly appreciate the kind words and high praise.

Rated 5 out of 5 stars

What a wonderful and reliable service…

What a wonderful and reliable service from BigToe! I have had one massage and got a gift for a friend. Teigest is dedicated, skilled, and patient. Highly recommend.

9 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re thrilled to hear that Teigest delivered such a skilled and patient experience, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Great massage

Great massage. Punctual and professional

6 December 2025
Unprompted review
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Reply from Bigtoe

Thank you for your kind words!

Rated 5 out of 5 stars

Excellent massage

She listened to what I needed and focused on those issues.

5 December 2025
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the feedback! We’re glad to hear your therapist listened closely and focused on exactly what you needed.

Rated 5 out of 5 stars

Very nice

Very nice, professional and well trained in industry.
She cared for the areas that needed attention and delivered.

15 November 2025
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the great feedback! We’re happy to hear your therapist was professional, attentive, and focused on the areas that needed care. We appreciate you choosing Bigtoe.

Rated 5 out of 5 stars

Super friendly

Super friendly, great personality, unbelievable deep massage!! 6 stars if I could!!!

30 November 2025
Unprompted review
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Reply from Bigtoe

Thank you for the amazing review! We’re thrilled you had such a great experience—your enthusiasm means a lot to us!

Rated 1 out of 5 stars

Beware…

If you are considering setting up an appointment with BigToe Massage, please read the following. At 8:30am on Saturday, November 29, 2025, I set up a massage appointment with the company. A massage therapist agreed to come to home at 6pm that day. As per the company’s practice, I prepaid for the visit.

Later that morning, I had a medical event. I fainted twice at a restaurant, and an EMS ambulance had to take me to emergency room. I had to stay at the hospital overnight.

At about 3:30pm on November 29, 2 ½ hours before my appointment, I remembered my massage appointment and email a cancellation notice. (There is no ability to talk with this company.) In my cancellation communication, I included a picture of my emergency room ID bracelet to show this unusual circumstance.

Two days later, I found on my credit card statement a charge for the services the company did not render, including a generous $20 tip that I apparently decided to give to a masseuse whose services I never got to enjoy. That same day, BigToe said it would not refund the money regardless of the circumstances, nor would it consider rescheduling the appointment that I had already paid for to some other day.

Please factor in the company’s “who cares?” attitude toward me and my situation before you consider engaging their services.

29 November 2025
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for taking the time to share what happened. We’re truly sorry to hear about your medical emergency and hope you’re feeling much better now. Your experience is not the level of care we aim to provide, and we understand how frustrating this must have been. We would appreciate the chance to make this right.

Rated 3 out of 5 stars

Did not listen

No small talk. Told him was too hard and he did not lessen pressure. Did not change sheets after previous person. Did not cover face cushion.

13 November 2025
Unprompted review
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Reply from Bigtoe

Thank you for bringing this to our attention. What you described is not acceptable and does not meet our standards for safety or professionalism. We’re addressing this with the provider immediately.

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