Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing deep tissue

Amazing deep tissue. Charles is very knowledgeable with a fantastic intuition. I felt very comfortable having him in my hotel room.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Got a massage from David B through Big…

Got a massage from David B through Big toe, it was God awful, he sexually violated me, and I am pressing charges. He also violated another woman last year through another company and Big Toe still employed him, even after his license was suspended. I found the information on the State of Michigan website. It’s public information. This is a train wreck to go through. I am LIVID🤬🤬🤬🤬

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Valter was fantastic

Valter was fantastic! One of the best massages I have ever gotten.

11 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the fantastic feedback! We’re so glad to hear Valter delivered one of the best massage experiences you’ve ever had. We truly appreciate your kind words.

Rated 5 out of 5 stars

It was the best experience I've had in…

It was the best experience I've had in a while..
Really professional and very pleasant.
Will recommend...A++++

6 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful review! We’re delighted to hear you had such a professional and enjoyable experience. We truly appreciate the recommendation and your kind words.

Rated 5 out of 5 stars

Hands down the best massage I’ve ever…

Hands down the best massage I’ve ever had. She was incredibly professional, attentive, and made me feel completely comfortable from start to finish. Her pressure was perfect, she listened to my needs, and I could tell she genuinely cares about providing an amazing experience. I left feeling completely relaxed, refreshed, and like a weight had been lifted off my shoulders. If you’re looking for someone who is skilled, professional, and truly talented at what they do, I cannot recommend her enough. I will absolutely be booking with her again! ✨💆‍♀️🤍

8 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the incredible review! We’re thrilled to hear you had such an exceptional experience. We truly appreciate your kind words and recommendation, and we look forward to serving you again.

Rated 5 out of 5 stars

What a wonderful and warm masseuse and…

What a wonderful and warm masseuse and woman! Can’t wait until next time!

7 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the lovely feedback! We’re so glad you had such a warm and enjoyable experience. We truly appreciate your kind words and look forward to serving you again.

Rated 1 out of 5 stars

Never showed up

Never showed up, never texted or called and customer service said they would “coach her.” Will never use this company again.

7 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the feedback. We’re very sorry to hear about the no-show and the lack of communication. We understand how frustrating that must have been, and this is not the level of reliability we strive to provide.

Rated 5 out of 5 stars

The service department is wonderful

The service department is wonderful! So kind and quick! They will keep you updated and they did a fantastic job. As well as making sure no lights were left on the vehicle after service and gave it a nice complimentary car wash too! Highly recommend the service department here.

4 June 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful review! We're delighted to hear you had such a positive experience and appreciate you taking the time to share it.

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