Big K Products Reviews 

146
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the charcoal is of exceptional quality, burning long and hot for extended outdoor cooking sessions. People also appreciate the prompt, reliable delivery service and find the online ordering process extremely straightforward. Shoppers often point out that the products offer great value and arrive securely packaged without damage. However, some customers also noted issues with delivery delays experienced through external couriers. A few other people also felt that product consistency could occasionally vary, mentioning unexpected differences in lump sizes or product batches. Some consumers expressed disappointment when items did not meet their performance expectations during use.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, long burn times, and... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the consistent high standards, long... See more

Delivery service

Consumers find delivery service to be remarkably fast and efficient, with many reviewers highlighting... See more

Order

People report positive experiences with order, highlighting the quick and easy online process as well as... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are serious about brai'ing (BBQ'ing), then there's no better place to stock up on your charcoal than Big K. I tried several "premium" brands from local shops, including garden centres, and the... See more

Rated 5 out of 5 stars

Good quality charcoal, always delivered promptly. I tried so many different coals, this is the most consistent in terms of good quality, nice big chunks of long lasting coal for low and slow cooking.... See more

Rated 5 out of 5 stars

I've been purchasing charcoal from Big K Products for a while, always good quality and delivered next day. My last order was missing an item, spoke with customer service and the missing item was deliv... See more

Rated 5 out of 5 stars

Needed to buy a bulk load of charcoal ready for summer. There is a great variety of charcoal for both home and professional so I opted to mix a bit of both. The Kachi stock charcoal is an excellent pr... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

146 reviews

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No recent history of asking for reviews

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4.6

All reviews

(146)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than Premium

If you are serious about brai'ing (BBQ'ing), then there's no better place to stock up on your charcoal than Big K. I tried several "premium" brands from local shops, including garden centres, and they are all rubbish compared to Big K charcoal. Lights up easily, keeps temperature for long, food tastes amazing. For me it's a no brainer. I highly recommend Big K charcoal!
Also their delivery is reliable. Prices are competitive.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Great burn times

I've been using BigK for a couple of years now, always had great burn times with minimal ash. Also brilliant delivery times thank you BigK

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Good with a slight hiccup

Well this time there was a slight hiccup..but a quick email and it was sorted..really do wish everyone was so easy to rectify there mistake... Will I order again of course I will..
Thx big k

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Fast delivery for the charcoal and fire lighters.
Very little smoke from the charcoal when lighting, with heat lasting for a good few hours.
Makes really good tasting food, unlike the briquettes you buy from supermarkets.
It's the only charcoal I'll buy from now on.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Easy to order, great selection and good price makes for very good value for money. Quick, free delivery too.
15kg Professional Marabu Lumpwood charcoal and 5kg Restaurant Grade Hot Brix bought for smoker.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Instant lighting charcoal now useless

Instant lighting charcoal used to be the best on the market - I’ve been buying it for several years. This year however it is absolutely awful. They have changed the accelerant used on these bags. It’s smells different, that was the first thing I noticed and then swiftly followed by the bag not lighting at all. We’ve had to relight several times to try and get one bag to burn and even then it’s such a job. These used to light like a dream and burn for hours. I’m assuming it has been changed relating to cost factors. But I would rather have paid more for the old version! Time to find another brand

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased 2 bags of 15kg Dura…

I purchased 2 bags of 15kg Dura Restaurant Grade Lumpwood Charcoal (ACH15) directly from the website. They arrived quickly. The quality is superb - good size and no dust. I recommend.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had an issue paying for my order. Admin people were really helpful.
Product is always 100% and this time benefited from free delivery
Never use anything else other than Big K charcoal

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Buying direct is beneficial

(Repeat) ordering on the website is easy and the courier they work with is great (APC). When I’ve ordered through the Bezos shop the couriers sling it around too much resulting in break up.
Product is consistently high quality producing intense and long lasting burn. High quality and will continue to buy from them.

2 June 2026
Unprompted review

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