I have been trying to get my refund for almost two months, but the process has been extremely frustrating. The product I ordered was unavailable, so I requested a refund. I provided all the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a long-term business relationship with Big Buy and I can say that everything was at a high level. The products are much better quality than similar products that you can get elsewhere. They giv... See more
Company replied
I had the pleasure of being assisted by Dario, and I can honestly say he’s one of the kindest and most supportive agents I’ve ever interacted with. From the moment our conversation started, Dario wa... See more
Company replied
This has been the best customer service experience I have had in a very long time. Dario was professional, patient and very understanding from the very beginning. He listened carefully to my pro... See more
Company replied
Company details
Information provided by various external sources
BigBuy es una plataforma mayorista B2B especializada en abastecer de multitud de productos a clientes que venden en el canal online por toda Europa. Somos especialistas en Dropshipping y en la venta al por mayor de grandes cantidades. La ventaja competitiva de BigBuy son sus servicios de valor añadido, su logística avanzada y su potente tecnología.
Contact info
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
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Reply from BigBuy
Thank you for sharing your review!
Your words help us to continue to strive for greatness, and offer the best service for our customers!
We remain at your disposal for whatever you may need.
The BigBuy Team
Very helpful
27 September 2024
Unprompted review
Reply from BigBuy
Thank you for sharing your review, Robert!
Your words help us to continue to strive for greatness, and offer the best service for our customers!
We remain at your disposal for whatever you may need.
The BigBuy Team
Reply from BigBuy
Thank you very much for your comment, Erdal!
We are always glad to hear that our customers are satisfied.
Both our colleagues Mathilde, Alexandra and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Reply from BigBuy
Razvan, thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
Mathilde Was great i was struggling…
Mathilde Was great i was struggling with connecting my pack all the other people i spoke to couldn't help he but her instructions was great and i fixed what i needed help with.
26 September 2024
Unprompted review
Reply from BigBuy
Thank you for sharing your review, Shyanne!
It's a pleasure to read that you are satisfied with the assistance received in terms of quality and fastness.
We hope to have a long collaboration together!
Until next time,
The BigBuy team
Geat help
I called customer service because i didn't understand a few things. I didn't have to wait , i directly got an agent on the line so that was already great. I was helped by Dario and he explained everything to me on a very clear way. He went with me trough the admin panel and showed me how to do things while also explaining on a very patient way. He wantd to make sure i understand everithing/took the time. So a great help. Thank you Dario
19 September 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Mocciie!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Dario: he and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Very fast and accurate Support.
18 September 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, AgaMar!
We are very pleased to hear that you are satisfied with our services, in particular with our customer service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
WARRNING HUGE!!!
WARRNING HUGE!!!! SCAM ARLET! They charge you with subscription and conectors! What are usless! Then they lie other side is makeing issues! Thats not true ! We have direct conectoin with Wix they answer starit away! Bigbuy is transfering you away one place to other closing chats! And make it verry hard!
16 September 2024
Unprompted review
Reply from BigBuy
Dear Arno
We are sorry to read about your experience.
We have forwarded your case to the Customer Care department so that one of ours agents can assist you.
They will contact you as soon as possible.
We remain at your disposal.
The BigBuy Team
Dreadful
Dreadful, dreadful company. I signed up and then paid 129 euros for a wix connector, to sync products to my website. I could not get it to work,and the synchronisation kept failing. I also didn't like this company in general. So I cancelled and unsubscribed. This horrible company refused to give me a refund for the wix connector. Saying that because I was no longer a subscription customer, I was not entitled to one. They took forever to respond and kept sending me from person to person. Disgusting treatment. AVOID!!!! Scammers!!
13 September 2024
Unprompted review
Reply from BigBuy
Dear Nad
We are truly sorry to read your words.
Please be assured that we always do our best to help with any queries our members may have.
We have noticed that you have set up your WIX with an inadequate URL, which could have caused issues.
One of our colleagues is handling your case and is awaiting your response via email.
We suggest continuing the conversation with our specialized agent to find the best solution.
We remain at your disposal.
The BigBuy Team
Had nothing but problems from the start
Where do I begin? I first did an b2b order through the website paid for it all, they held my package for an additional week and refused to ship out without my supplying an invoice. I explained it wasn’t a drop shipping order just b2b which doesn’t require an invoice. So after going back and forth for an additional 3 days they finally shipped my order. I then received it to find my products hadn’t been packaged properly and had leaked all over. So out of the 15 products I paid for I could only use 6. I raised a complaint with big buy and again waited over 3 days for a response, to which they asked for multiple evidence pictures to which I’ve sent. This was the beginning of last week, we are now nearly into another week to which I still haven’t had a response or resolution. This is the first time I’ve used this company and certainly will be the last.
11 September 2024
Unprompted review
Reply from BigBuy
Dear Chelsea
We are truly sorry to read your words.
We confirm that our automated system requires the invoice for exports only for dropshipping orders, and yours was an isolated case. We have already taken the necessary measures to ensure it does not happen again.
Regarding the request for photos, we confirm that this is a standardized procedure that allows us to forward claims to the third parties involved, in this case, the couriers.
Without these photos, it is not possible to complete the request, as it would be rejected, and we would not be able to process a refund.
Our after-sales department is committed to offering our customers the best solutions for each case.
You can consult our warranty conditions at any time, should you need more information.
We remain at your complete disposal.
The BigBuy Team
Great customer service
Great customer service! Very patient and customer-focused.
10 September 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, Rewadee!
We are very pleased to hear that you are satisfied with our services, in particular with our customer service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
Honestly Bigbuy deserves even 1 star
Their service is terrible, they don't address issues properly. The customer service and administration are very poor.
On 29/07/2024, I made a group purchase that included a mobile phone and a case. A week later, I received an email notifying me that my package was shipped. After shipment, they informed me that they couldn't send the phone and case. Why? They said it was due to stock shortage. The question is, why didn't they notify me about the stock shortage when I placed the order? Why do you take an order if you knon you have stock shortage and why after does it take you 5 business day to realise that you have shortage? Instead of answering these questions, they said they would issue a refund. However, the problem is that I urgently needed the phone.
On 7/8/2024, I noticed on my account that the refund for the purchase amount of €207.04 was processed, so I requested a withdrawal of the funds to be able to buy my phone from another website. I received an automated email confirming my withdrawal request, stating that it would be processed within 5 business days. No further mention was made.
Fed up with waiting, I contacted them BY EMAIL on 14/08/2024 to inquire why I still hadn't received my money in my account. No response from them. On 20/08/2024, they replied that they had asked for additional information on 08/08/2024. I never received that email. According to them, it's my fault because they sent it to my BigBuy account. It was only on 20/08/2024 that they forwarded their request to my email account.
Here are the requested details: We remind you that a valid receipt must be an official document issued by the bank containing the following information - Order number - Your bank account number - Date of execution in dd/mm/yyyy format - Our full bank account number: ES35 XXXXXXXXXXXXX - Exact amount in EUROS. It is not possible to pay in more than one installment or with more than one payment method.
On 21/08/2024, I obtained a bank account statement with the proof of transfer and all the required information, which I sent.
On 22/08/2024, they sent me the same email asking for the information, but this time in French. I replied stating that I had already submitted the information. On 23/08/2024, they replied, "We have forwarded your request to the relevant department. They will evaluate your case and contact you as soon as possible," and then continued with generic information.
According to their policy, it would take 5 business days, so I waited. Between 21/08 and 31/08/2024 (today), it has been 8 business days.
On 27/08/2024, the administration "closed this ticket but feel free to reopen it for any further questions or requests."
I checked my bank account hoping to have received my money. Surprise, nothing, I still haven't received the transfer to my account. My money is stuck in my BigBuy account, and I don't know how to access it. In the meantime, I've been without a phone since 29/07/2024.
31 August 2024
Unprompted review
Reply from BigBuy
Dear Yousfa
We are sorry to read your words.
Please be informed that our warehouse processes orders in chronological order, and your product was not available at the time of order preparation.
We quickly re-ordered the goods from our supplier, but they belatedly informed us that they would not be able to deliver them immediately, so we had to cancel the order.
We would like to inform you that we have already taken steps to avoid this situation in the future.
Please be also informed that on August 8th, we have sent you an email to your email address requesting for the proof of payment of your deposit, in order to process the withdrawal using the same payment method.
As we mentioned in the same message, our system follows a data management policy to improve the security of our transactions and to make your administrative procedures faster and more efficient.
As we did not receive any answer form you, we have written again on the 20th, asking again for the documentation that had not been provided in order to process your request. The documentation you have now sent is being managed by the corresponding department, which will soon send you more information through the dedicated channel.
As always, we remain at your disposal.
The BigBuy Team
The cooperation is excellent
The cooperation is excellent. I can always count on a quick and reliable response from BigBuy. I have no objections whatsoever.
30 August 2024
Unprompted review
Reply from BigBuy
Dear Justyna,
We greatly appreciate your comment.
We are delighted that you found our customer service to be reliable. We are constantly working to ensure that it remains so.
If you have any further questions, please do not hesitate to contact us.
Best regards,
The BigBuy Team
Reply from BigBuy
Thank you very much for this comment, Lidija!
We really appreciate you taking a few minutes of your time to share your thoughts about our company.
It is very important for us to know that you are satisfied with your experience: this gives us the right motivation to keep working hard and to confirm ourselves as an industry leader.
We remain at your disposal for the future.
Until next time!
The BigBuy Team
I had a really helpful conversation…
I had a really helpful conversation with one of customer services employee (Rossella), she was really professional and answer all my inquires.
just preparing now to start with big buy for my drop-shipping bushines.
29 August 2024
Unprompted review
Reply from BigBuy
Thank you for this comment!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Rossella: she and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Mathilde is always helpful and always…
Mathilde is always helpful and always there if we have any concerns. She stays with you and make sure your questions is answered. Always nice and helpful to speak with Mathilde.
29 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Franca!
We are always glad to hear that our customers are satisfied.
Both our colleague Mathilde and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Matilde was great help to me today as…
Matilde was great help to me today as we had issues with product violations on amazon she was able to assist me with all relevant information
29 August 2024
Unprompted review
Reply from BigBuy
Cliona, thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Mathilde, from the Customer Care department.
We pass on all your words to her: she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
very good and promp attitude reat…
very good and promp attitude reat answers
29 August 2024
Unprompted review
Reply from BigBuy
Thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
Reply from BigBuy
Thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Mathilde.
We pass on all your words to her: she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
Dario was very helpful
Dario was very helpful and managed to save me some money, which is good as I am just starting out. Brilliant 10/10 service
28 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment!
We are always glad to hear that our customers are satisfied.
Both our colleague Dario and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
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