I have been trying to get my refund for almost two months, but the process has been extremely frustrating. The product I ordered was unavailable, so I requested a refund. I provided all the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a long-term business relationship with Big Buy and I can say that everything was at a high level. The products are much better quality than similar products that you can get elsewhere. They giv... See more
Company replied
I had the pleasure of being assisted by Dario, and I can honestly say he’s one of the kindest and most supportive agents I’ve ever interacted with. From the moment our conversation started, Dario wa... See more
Company replied
This has been the best customer service experience I have had in a very long time. Dario was professional, patient and very understanding from the very beginning. He listened carefully to my pro... See more
Company replied
Company details
Information provided by various external sources
BigBuy es una plataforma mayorista B2B especializada en abastecer de multitud de productos a clientes que venden en el canal online por toda Europa. Somos especialistas en Dropshipping y en la venta al por mayor de grandes cantidades. La ventaja competitiva de BigBuy son sus servicios de valor añadido, su logística avanzada y su potente tecnología.
Contact info
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Service
I have been with BigBuy for 3 months now and I am very satisfied. The shipping, support, and integration with Shopify worked smoothly. When there are problems, the support team is extremely dedicated to helping. A huge thank you to Paula from customer support and Mathilde from technical support!
22 November 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Scherwin!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Paula and Mathilde: they and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Thanks for helping us with the…
Thanks for helping us with the registration issue.
22 November 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, Ben!
We are very pleased to hear that you are satisfied with our services, in particular with our customer service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
Helpfull step by step
Andrea Castello helped me step by step to understand some processes of my webshop flayneshop.com related to BigBuy. Andrea explained all the options and knows where he is talking about.
Roland Verhagen, CEO FLAYNEshop
20 November 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Roland!
We are always glad to hear that our customers are satisfied.
Both our colleague Andrea and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Reply from BigBuy
Dear Sobeih
BigBuy thanks you for your feedback.
We are glad to hear that you found our tools useful. We will continue working to help you get the most out of your business.
If you have any questions, we will be happy to help you.
See you soon
The BigBuy Team
Tags in Shopify
Learned how to avoid that BB is overriding the tags in Shopify.
18 November 2024
Unprompted review
Reply from BigBuy
Dear Fredrik!
Thank you for your comment.
We are delighted to hear that our services met your expectations. We are constantly trying to maintain our high standards to keep our clients satisfied.
Don't hesitate to contact us should you have any further questions and queries.
See you soon!
The BigBuy Team
Reply from BigBuy
Thank you for this comment, sietseshbairdesign !
It means a lot to us that you value positively the support received.
We pass on your words to our partner Clara: she and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Assistenza professionale pazientosa e…
Assistenza professionale pazientosa e puntuale ad ogni domanda sopratutto Andrea del dipartimento di Customer Success.
14 November 2024
Unprompted review
Reply from BigBuy
Grazie per questo commento, Karmine!
Ci fa molto piacere sapere che valuti positivamente il supporto ricevuto.
Trasferiamo le tue parole a Andrea: lui e tutti noi di BigBuy saremo sempre lieti di aiutarti qualora ne avessi bisogno.
Restiamo sempre a tua disposizione.
A presto,
Il Team BigBuy
Great Experience So Far!
I've just signed up to BigBuy counting on Laura's support that made the difference, she has been helpful and also always available to answer and solve any question in no matter of time. I hope to continue having a great experience with BigBuy!
13 November 2024
Unprompted review
Reply from BigBuy
¡Muchas gracias por su comentario, Eduardo!
Nos alegra enormemente saber que está satisfecho con nuestros servicios, en particular con nuestro Laura.
Nuestro objetivo es siempre ofrecer soluciones eficaces y de calidad para garantizar la máxima satisfacción de nuestros clientes.
Quedamos a su entera disposición.
Hasta pronto,
El equipo de BigBuy
Rossella
I had an amazing experience with bigbuy, thanks to Rossella! She was incredibly helpful, attentive, and professional throughout the entire process.
12 November 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Markus!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Rossella: she and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
I needed important support concerning…
I needed important support concerning an order and was able to get chat support almost immediately!
Franco took on what I was saying and gave me the information I needed, excellent fast service!
11 November 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Keith!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Franco: he and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
First call with bigbuy
Clara was very helpful and explained everything throughly where i didnt have any more questions.
8 November 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Radoslav!
We are always glad to hear that our customers are satisfied.
Both our colleague Clara and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Great support and useful platform
6 November 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, L Wanrooji!
We are very pleased to hear that you are satisfied with our services and platform.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
Reliable company and great customer sevice !
We were looking for a reliable company to partner with in the Netherlands. BigBuy caught our attention, though it was initially a bit challenging to understand. After several emails and phone calls, we found their support to be excellent. We’ve now been working with them for almost a year, and they have been extremely helpful.
6 November 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, Semper!
We are very pleased to hear that you are satisfied with our services, in particular with our customer service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
Andrea and Rossella.
Andrea, Rossella from this team are really helpful and great at assisting. We really appreciate it.
30 October 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Aerling!
It means a lot to us that you value positively the support received.
We pass on your words to our partners Andrea and Rossella, them and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Darius is always a kind person
Darius is always a kind person, helped solved the problem
29 October 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, William!
We are always glad to hear that our customers are satisfied.
Both our colleague Dario and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Very communicative and explains the…
Very communicative and explains the details properly
29 October 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment, Charles!
We are very pleased to hear that you are satisfied with our services, in particular with our sales service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
I recently had an issue with one of my…
I recently had an issue with one of my orders and reached out to BigBuy’s customer support. The level of professionalism and efficiency was outstanding. The representative I spoke with was incredibly knowledgeable and went above and beyond to explain everything clearly and resolve the issue quickly. I was truly impressed by how seamless the entire process was, and it’s clear that BigBuy prioritizes customer satisfaction.
If you’re looking for a reliable partner with excellent service, I highly recommend BigBuy’s customer support Dario. It’s rare to find such a dedicated team that truly cares about their customers!
Thank you once again for the exceptional support!
23 October 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Omid!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Dario: he and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Great Customer service
Dario from customer service helped me very well in answering my questions. It is a very professional company
25 October 2024
Unprompted review
Reply from BigBuy
Michael, thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Dario, from the customer department.
We pass on all your words to him/her: he/she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
Reply from BigBuy
Dear Clerk!
Thank you for your comment.
We are delighted to hear that our customer service met your expectations. We are constantly trying to maintain our high standards to keep our clients satisfied.
Don't hesitate to contact us should you have any further questions and queries.
See you soon!
The BigBuy Team
Very helpfull customer expierence
Very helpfull customer expierence. They reacted fast and helped clearly, multipele times. Very good :)
23 October 2024
Unprompted review
Reply from BigBuy
Dear Ruben,
We greatly appreciate your comment.
We are delighted that you found our customer service to be reliable. We are constantly working to ensure that it remains so.
If you have any further questions, please do not hesitate to contact us.
Best regards,
The BigBuy Team
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