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Big Bear Cool Cabins Reviews 8,415

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent staff, praising their helpfulness and responsiveness, especially during unexpected issues like power outages. Many people appreciate the convenient and peaceful locations of the cabins, often noting their proximity to local attractions. Reviewers also found the cabins to be well-equipped with necessary amenities and supplies, contributing to a comfortable stay. However, some customers also noted inconsistencies with the quality of facilities and products. Specific concerns included uncomfortable or worn-out mattresses, issues with hot water supply, and occasional cleanliness problems like dirty linens or spiderwebs. A few people also mentioned cabins having too much furniture, making them feel cramped, or issues with specific appliances not working as expected.

What people talk about most

Facilities

Reviewers mention ambiguous feedback about facilities. Many customers appreciated the spaciousness,... See more

Location

Reviewers highlight positive aspects of location, frequently praising its convenience and peacefulness. Many... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the cabins as clean, comfortable, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praised the well-stocked... See more

Staff

People report positive experiences with staff. Customers consistently praise the management and staff for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been to big bear several times in the pass but this experience was different. Beautiful cabin in a quiet street. Cabin was extremely clean and we loved the comfortable feeling. My family and I ju... See more

Company replied

Rated 5 out of 5 stars

We only had one minor issue (missing dishwashing detergent). Otherwise it was an effortless and restorative weekend experience. The cabin had all the amenities and supplies we needed, including a well... See more

Company replied

Rated 5 out of 5 stars

We arrived at our cabin then came power outages. BBCC staff were responsive and offered current information on the outages and left us an update text before they closed for the weekend . Suggest someo... See more

Company replied

Rated 5 out of 5 stars

Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Log Cabins
  4. Pet-Friendly Accommodation
  5. Travel Agency

About Big Bear Cool Cabins

Written by the company

Big Bear Cool Cabins Logo

Explore Vacation Rentals at Big Bear Cool Cabins — Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake, Big Bear Cool Cabins invites you to experience the best of Southern California’s natural beauty year-round.

Lakefront Cabins at Big Bear Cool Cabins

Pet Friendly Cabins at Big Bear Cool Cabins

Hot Tub Cabins at Big Bear Cool Cabins

Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!




Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Big Bear Cool Cabins logo

Reply from Big Bear Cool Cabins

Hi Rodney!
Thank you so much! We’re glad you enjoyed your stay and appreciated how clean the cabin was. We’d love to welcome you back for another visit soon!

Rated 5 out of 5 stars

Great experiences over the years

We have rented through Big Bear Cool Cabins for 15+ years. We love having a full kitchen to cook in and the ability to have a room that is large than 4 walls (separate bedroom) and fully fenced in yard. We travel with our dog now that we are empty nesters so a property that is dog friendly is a must. There are so many properties to filter through to find the exact that fits our needs.

10 October 2025
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Reply from Big Bear Cool Cabins

Hi Laurie!
Thank you so much for being a loyal guest for over 15 years! We’re so happy to hear that you continue to enjoy the comfort, space, and convenience our cabins provide — especially with your furry friend along for the adventure. We love helping our guests find the perfect home that fits their needs, and we truly appreciate your continued trust in Big Bear Cool Cabins!

Rated 5 out of 5 stars

Reliable and friendly

Easy to book, communication was fast and friendly. Very much enjoyed the service.

12 October 2025
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Reply from Big Bear Cool Cabins

Hi Denise!
Thank you so much for your kind words! We’re thrilled to hear you found the booking process easy and our team helpful and friendly. We truly appreciate you choosing Cool Cabins and hope to welcome you back again soon!

Rated 5 out of 5 stars

Great Experience

The house was clean. Super easy to book and check in/out.

11 October 2025
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Reply from Big Bear Cool Cabins

Hi, Marvin!
Thank you for your review! We're so glad to hear that you found the home clean and the booking and check-in/out process easy. We hope to welcome you back again soon!

Rated 4 out of 5 stars

Nice location in quiet area

Nice location in quiet area. Well stocked cabin and comfortable.

11 October 2025
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Reply from Big Bear Cool Cabins

Hi David!
Thank you for your kind review! We're happy to hear you enjoyed the peaceful location and found the cabin well stocked and comfortable. We hope to host you again for another relaxing stay!

Rated 5 out of 5 stars

Excellent communication lots of emails…

Excellent communication lots of emails and information before and after end during stay. Everything was labeled clearly in the cabin, so it reminded us of the rules and made it easy for checkout. Everything was very, very clean and smelled nice. We were very, very happy with her stay and we’ll do it again.

11 October 2025
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Reply from Big Bear Cool Cabins

Hi Missy!
Thank you so much for your wonderful feedback! We're thrilled to hear that communication, cleanliness, and organization made your stay enjoyable and stress-free. We appreciate your kind words and can’t wait to host you again for another great stay!

Rated 5 out of 5 stars

Always Happy

I have used Cool Cabins for many years. They cabins have always been clean and fairly priced. The website is easy to navigate.

9 October 2025
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Reply from Big Bear Cool Cabins

Hi Lyn!
Thank you so much for being such a loyal guest! We truly appreciate your continued trust in Big Bear Cool Cabins. We're happy to hear you’ve consistently found our cabins clean, fairly priced, and our website easy to use. We look forward to welcoming you back for many more stays!

Rated 5 out of 5 stars

It was everything I imagined and hope…

It was everything I imagined and hope for. I needed to escape the city to think, relax, enjoy the quiet and peaceful atmosphere . The cabin was Beautiful and cozy. Loved every moment

11 October 2025
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Reply from Big Bear Cool Cabins

Hi Angela!
We’re so happy to hear that your stay was everything you hoped for! It’s wonderful that you were able to relax, recharge, and enjoy the peaceful mountain atmosphere. Thank you for choosing Big Bear Cool Cabins. We’d love to host you again for another cozy getaway!

Rated 5 out of 5 stars

I ALWAYS use Big Bear Cool Cabins

I ALWAYS use Big Bear Cool Cabins for several reasons. First, their website is easy to use, view properties, and book. Any time you call the office the personnel are wonderful, friendly, and helpful, always keeping Customer service a top priority. If any problems arise they are dealt with promptly.

8 October 2025
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Reply from Big Bear Cool Cabins

Hi, Diana!
Thank you so much for your continued loyalty and wonderful feedback! We’re so happy to hear that you enjoy our website and that our team consistently provides friendly and helpful service. It means a lot to know you trust Big Bear Cool Cabins for your stays, and we look forward to hosting you again soon!

Rated 5 out of 5 stars

Never any complaints at all

Never any complaints at all. Appreciate that booking through you is easy. When we talk to your associates, they're always very friendly and helpful. Also appreciate that the rules are spelled out and the properties have always been stellar.

6 October 2025
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Reply from Big Bear Cool Cabins

Hi Linda!
Thank you so much for your kind feedback! We’re thrilled to hear that you’ve consistently had great experiences with our team and properties. We truly appreciate your continued trust in Big Bear Cool Cabins and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Thank you for making our stay a memorable one!!!

Thank you for making our stay a wonderful one. The check in and check out process was so convenient, it made our vacation a great one!!

10 October 2025
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Reply from Big Bear Cool Cabins

Hi Gerardo!
Thank you so much for your kind words! We’re thrilled to hear that the check-in and check-out process helped make your vacation smooth and enjoyable. We’d love to host you again for another wonderful stay!

Rated 5 out of 5 stars

The cabin was clean and organized

The cabin was clean and organized. The check in process was so easy and quick. I have no complaints. We Loved the cabin!

9 October 2025
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Reply from Big Bear Cool Cabins

Hi David!
We’re so happy to hear you loved the cabin and found everything clean, organized, and easy to access! Thank you for sharing your experience — we’d love to welcome you back again soon!

Rated 5 out of 5 stars

Perfect place

Bball hoop, Uno, cards, and Atari (!) added to the fun. Cabin secluded and off the main road but close enough for a quick run for coffee or groceries. Within 10 minutes of all the Big Bear Lake activities.

11 October 2025
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Reply from Big Bear Cool Cabins

Hi Nicole!
We’re so glad you enjoyed the fun amenities and convenient location! It’s great to hear you appreciated the cabin’s seclusion while still being close to all Big Bear Lake activities. We’d love to host you again for another memorable stay!

Rated 4 out of 5 stars

Cozy Getaway

It was a cozy and quaint cabin. Very comfortable and smelled great! My only “complaint” is the lack of measuring cups and spoons. I also wanted to grill but didn’t find any grilling utensils or didn’t really know where to grill at. So I just cooked in the stove. Otherwise everything was amazing.

10 October 2025
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Reply from Big Bear Cool Cabins

Hi Marlena!
We’re so glad you enjoyed the cozy cabin and found it comfortable and well-scented! Thank you for your feedback about the measuring cups, spoons, and grilling setup, we’ll review this to make sure future guests have everything they need. We’re happy everything else was amazing and would love to host you again!

Rated 5 out of 5 stars

Awesome stay for our first time in Big…

Awesome stay for our first time in Big Bear!

9 October 2025
Big Bear Cool Cabins logo

Reply from Big Bear Cool Cabins

Hi Scott!
We’re so glad your first Big Bear visit was an awesome stay! Thank you for choosing Cool Cabins. We’d love to host you again on your next mountain getaway!

Rated 4 out of 5 stars

Great place to stay

Great place to stay, very nice and quiet. Steps to 2nd. Floor are very steep and little.

9 October 2025
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Reply from Big Bear Cool Cabins

Hi Hector!
Thank you for your review! We’re glad you enjoyed your stay and the peaceful setting. We appreciate your note about the stairs. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Great Place to stay

Great Place to stay! It had everything you need for a wonderful vacation, plus more. We were looking for a fishing vacation and this was just what we were looking for. I always use cool cabins as it is an easy way to find what we needed. We will stay here again. EVERYTHING WAS AMAZING!

24 August 2025
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Reply from Big Bear Cool Cabins

Hi DW!
We’re so happy to hear the cabin was everything you needed for your fishing vacation—and more! It’s wonderful to know you always choose Cool Cabins for your getaways, and we can’t wait to welcome you back for another amazing stay in Big Bear.

Rated 5 out of 5 stars

It was a great stay

It was a great stay. Everything we needed was provided. The team made sure we had access to cabin early and it was very easy to get in. Would definitely stay here again.

26 September 2025
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Reply from Big Bear Cool Cabins

Hi Kevin!
We’re so glad you had a great stay and found everything you needed! Happy to hear check-in was smooth and that our team could get you in early. We’d love to welcome you back anytime!

Rated 5 out of 5 stars

Staff has always quickly resolved any…

Staff has always quickly resolved any questions or issues I had before and during the rental. We are extremely satisfied with the service we have received.

29 September 2025
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Reply from Big Bear Cool Cabins

Hi William!
Thank you for sharing your feedback! We’re glad you and your friends enjoyed the spacious kitchen, bathrooms, and comfortable beds. We appreciate your suggestions regarding décor and patio seating—they’re very helpful as we continue to improve the property. We’re happy you had a great time and would love to host you again for another Big Bear getaway!

Rated 5 out of 5 stars

It was a very beautiful big house with…

It was a very beautiful big house with all the comforts . Kitchen was clean and big 👌🏼 bathrooms very big and clean . Actually beds and sheets were clean and nice.
Just my opinion there was too much decoration fake plants and more 🫣I think it needs to be updated. Other then that me and my friends were happy and we had a great time
You can add more seating in patio area 👍🏼

18 September 2025
Big Bear Cool Cabins logo

Reply from Big Bear Cool Cabins

Hi, Mariam!
Thank you for sharing your feedback! We’re glad you and your friends enjoyed the spacious kitchen, bathrooms, and comfortable beds. We appreciate your suggestions regarding décor and patio seating—they’re very helpful as we continue to improve the property. We’re happy you had a great time and would love to host you again for another Big Bear getaway!

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