Bidet Shower Reviews 19

I am writing this to warn other customers about the rigid and, in my opinion, unreasonable return practices of this company.

After an emergency 8-day hospital stay for surgery, I was slightly delayed in returning an unopened, unused item. I notified the company of the return on March 2nd. Despite explaining the medical emergency and offering to provide hospital discharge papers as proof, the company (specifically Lucas) refused to provide a full refund because the item arrived a few days outside their window.

They initially demanded a 35% "restocking fee" for an item that hadn't even been opened. When I pointed out my statutory rights under the Consumer Contracts Regulations 2013 and noted that their own emails incorrectly claim a 10-day return window instead of the legal 14 days they abruptly "closed" the matter.

Most shockingly, they have stated that because I won't pay the 35% penalty, they will either charge me to send the item back or "dispose of" (destroy) the goods. They now have both my full payment and the product in their warehouse.

I would advise caution when dealing with this company if you value customer service or empathy during unforeseen life events. I am now forced to recover my funds through a bank chargeback.

We purchased a whole unit of toilet with a bidet shower attachment and after 10 years of use the bidet shower water supply pipe had a leak and I contacted them and they sent a replacement hose with fitting accessories and within mins I was able to replace it. This is what I call customer service. Amazing!!!

Big thanks to Lucas , I purchased a toilet and unfortunately brought the wrong cistern for my bathroom, after a few moments on the phone with him , he was able to assist me in getting the correct one. He's very knowledgeable and helpful, I would definitely use this company again.

We enquired for a Bidet Toilet for our new built bathroom nearly 3 years ago. Bidet-Shower.co.uk was so helpful to find the right one for the right price - exactly what we were looking for. We had only great experience with the product over the time. And the customer service - even after all these years, is still amazing. 5 stars out of 5!

Bit of background- having an issue with the cleaning shower nozzle on my Japanese Bidet toilet, it simply wouldn’t function and eventually was just retracted permanently!
So I rang Bidet Shower (Kaizen) where we bought the toilet from (4 years ago) spoke to a very pleasant gentleman called Bevan who advised us they offered a fixed price repair service of £120.00. + VAT including all Labour and parts and he would send all the details in an email. I removed the unit from the toilet and as per instructions parcelled it up and arranged a courier to pick it up and next day delivery to Bidet Shower , the courier picked up Tuesday I received an email on Wednesday from Bidet Shower saying they’d received the unit and discovered a belt problem so they’d replaced the whole unit and would send it back that afternoon !
Hey presto Thursday morning 1044 the repaired unit arrived, all in all less than 48 hours from leaving here to receiving it back now that’s fantastic service in anyone’s book !
So all back on situ and working perfectly and I’m one happy customer!
It’s easy to sell a product but when customers have a problem how they handle these situations are a true measure of how good a company truly is and this experience confirms this company are up there!

Website easy to use/navigate. Ordered item & comms were great.

Would not hestitate to recommend

What an excellent company! As a middle class woman of a certain age I am notoriously difficult to please. The bidet seat I originally purchased has seen 5 years of hard, but very satisfactory labour and as there was a small leak from somewhere I rang to book a repair. Bevan was extremely helpful and knowledgeable, nothing was a problem, despite me taking a pair of scissors to the cable during removal of the seat. The seat was repaired, serviced and returned within a week! If this is not the ‘best of British’ I don’t know what is. I would highly recommend this company for their products and also their after sales and service care.

Two months late in writing this review but here goes.we were trying to buy vittra smart toilet from so many other retailers and the prices and delivery times were ridiculous. We came across Bidet-showers on google , the price seemed really cheap compared with others, so I was bit worried
Bought a vittra smart toilet from them after phone conversation. The price was excellent and it came within two days after purchase, no issues at all.
Just opened the box today as work was delayed by 2 months.everything is ok.
Definitely the people to go to if want quality and reasonable prices So thank you Bidet-showers.

Excellent service.
Great communication. Fast delivery.

My bidet shower developed a fault. I got immediate and very helpful response when I reported it by email. I had to return the product for repair. The turn round was amazingly quick, less than 3 days with the product fully serviced and repaired at a very reasonable price.

Good quality parts delivered on time

This company is a real find. They give the solution to every problem. I spoke to Lucas (concise and to the point) They did what they said they would do without any hassle or problem. Lucas has a real listening skill and recommends what you need rather than what he wants to sell. They were customer driven and not profit driven. Thank you

Excellent bidet-shower, well packaged, with fast delivery. The folks at Bidet Showers were really helpful, and this is a proper, solid product, that has been carefully selected from quality suppliers. This is not like the cheap-tat on eBay. Thanks!

no delivery after over a week. It seems a glitch within the computer systems not "transferring" orders from one to another.... That needs to be sorted out. At least the products ordered (not the first from this company) arrived promptly after I made enquiries.

Very quick delivery and more in the pack than I expected

Excellent help from the person I spoke to on the phone. He listened carefully to my problem, gave me excellent advice, and suggested a better solution than I had thought of.

Purchased a product, one sent was not as shown in the image. No real offer of return made. Customer service isnt really their thing.

A very friendly fellow answered the phone he was very helpful and the goods arrived in time .I would shop with them again .

Was looking for A bidet kit in Australia and could not find any thing of good quality. I had to order from the UK which to my surprise was relatively easy to do and my questions via email were answered quickly. Delivery was on time with no hassles at all.I would recommend this site for quality hand held bidet products every time. I am yet to instal my bidet but it does look great and has a solid feel about it.