BikesOnline.com.au Reviews 

262
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders always arrive extremely quickly and items are securely packaged to prevent any damage during transport. Buyers additionally appreciate the responsive customer service team, extremely helpful pre-purchase advice, and the great overall value offered across the entire product range. Some reviewers were not happy with unexpected mechanical troubles, noting specific issues like broken components shortly after assembling their new bicycles. Shoppers experienced specific problems such as busted tire tubes, damaged crank threads, or recurring issues with rear shock seals upon receipt.

What people talk about most

Product

Users describe positive interactions with product, highlighting solid build quality, great range, and... See more

Delivery service

Consumers find delivery_service to be a positive experience, highlighting fast shipping times and secure... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the online buying process is fast,... See more

Service

Customers consistently note positive experiences with service, highlighting fast and reliable assistance... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent build standards, lightweight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bikes Online had the products I needed at a competitive price and they delivered promptly. Service was great - they contacted me to clarify address (because our new place wasn’t in AusPost database ye... See more

Rated 5 out of 5 stars

I bought this helmet after reading the Bicycling.com review, and after two rides I’m really happy with it. It’s light, comfortable, and has great airflow. The fit feels secure without any pressure poi... See more

Rated 5 out of 5 stars

BikeOnline rocked my world with the speedy delivery, fantastic packaging, and unbeatable value for money. The bike arrived within days of ordering, beautifully packaged inside a cardboard box with str... See more

Rated 5 out of 5 stars

great experience from start to end. I had a sales call that helped me get the right size, wonderful guy, lots of knowledge. bike arrives incredibly quickly. Assembly took me a bit long... See more


Company details

  1. Bicycle Wholesale

Written by the company

Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(262)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Affordable and best gear offer we spotted lately.

In this case, we have got from the online store: the good flatbar bike, and later, an Evo Mips bike helmets, for it.
The iXS Trail Evo Mips helmets.
These helmets are: weightless, tough and universal, and are wearable frontally and in reverse, the most importantly.
1 You need, for a simpler bike trip, to protect front of your head mainly: wear them frontally.
2 You need to protect the front AND the back of your head, AND the good part of your neck (eg. for more challenging biking): wear them in reverse.
Why we, in the aviation prefer these, for our biking: it's because manufacturer is a 100 years ahead of the others, and has set the safety and usability (multi-use) standard, the both ways, for the biking helmets. With this one, they certainly have.
A one can only ask a question: why they all don't make them that multi-safety, multi-use, (the M S M U), way.

Affordable pricing, quick delivery time, service and post-sale follow ups, from the BikesOnline com au store in this case - also: spot on, for our vote.

It would be also great if all the online sellers involved with distributing these bike helmets can provide a lot more stock online in the default: beige-sand-white, the white, the navy-blue and black colors, which is too often sold out online, but that only proves again their popularity.

This here, for our honest review, at the APR 2026.
We are not paid for reviews and don't want to be, but it must have happened in reality and in our org. members experience, thanks.
The team and members, at the: OZAV Intnl.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Value, Smooth Ride, and Excellent Online Service!!!

I’ve been really enjoying the Marin DSX 2 since purchasing it from BikesOnline. The whole online buying process was fast, smooth, and very easy to follow, including the assembly side of things. Everything arrived in good condition, and getting the bike ready to ride was straightforward.

So far, I’ve ridden over 300 km on it, and I’ve been loving the experience. The bike feels solid, responsive, and well made. The quality has been excellent, and I have not had any issues at all since I started riding it. It has been reliable on every ride and has given me a lot of confidence whether riding for fitness, commuting, or just enjoying time outdoors.

What I like most is that it feels like a very practical and capable bike for the price. It offers great value while still feeling high quality and enjoyable to ride. It has definitely met my expectations and has made me want to ride more often.

Overall, I’m very happy with both the bike and the service from BikesOnline. The purchasing experience was convenient, the bike quality has been great, and I would happily recommend it to others looking for a dependable and enjoyable ride.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, easy online ordering, fast delivery with full tracking - even to regional areas, great products and range, and value for money. What's not to love?

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with proactive service and great products

Bikes Online had the products I needed at a competitive price and they delivered promptly. Service was great - they contacted me to clarify address (because our new place wasn’t in AusPost database yet) rather than risking an incorrect delivery. Very happy.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Lazer Tonic KinetiCore Road Helmet

I bought this helmet after reading the Bicycling.com review, and after two rides I’m really happy with it. It’s light, comfortable, and has great airflow. The fit feels secure without any pressure points, and the build quality is better than I expected for the price. So far, it completely lives up to the review—excellent value and a solid everyday road helmet.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

No Fuss, Just Ride

Been riding my new Nicasio+ for a bit now, and first impression: it’s definitely on the heavier side, especially coming from lightweight carbon road bikes. That said, it makes up for it with simplicity and zero fuss. No overthinking, just hop on and ride.

Handling has been surprisingly solid across both paved roads and gravel. The steel frame and 650b wheels def makes the ride smooth. Brakes could be better

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Impressed. Great Service and Product!

After an initial hiccup so to speak and not receiving a call back. I'm glad I called again the following day to get some help with delivery of a birthday present for my son.
First contact aside I was very pleased with the service received.
Then the delivery of the bike: Awesome!!! Well packed and protected with all the tools required to assemble it properly. Great instructions and simple to follow. And Wow! What a machine this is for a first dualy. Very impressed with the quality and components let alone the actual frame and set up.
Let's say Dad (me) is that jeleous that I can't stop thinking about getting myself one after having a ride! HAPPY CUSTOMER (but Not as now I might be saving up for one)

9 February 2026
Unprompted review

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