Bicton Travel Reviews 367

Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel agent. Most were positive, so perhaps we just got the bad apple.

Thanks for getting back to me, on our cruise many people received a complimentary cabin upgrade. APT provided the upgrade. We are not unhappy with the cruise, fabulous time was had, just Bicton travels lack of service. Next time we will go direct to APT as very good deals can be had which was enjoyed by many on our cruise but not by us because we booked through Bicton travel.

Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought this was a fair and reasonable request given the pandemic and the consequent dire health issues on cruise ships.

We have just experienced (like many others) a very stressful few days trying to sort complex travel arrangements involving a cruise, accommodation, flights and multiple countries over several weeks. Everything has been up in the air due to the coronavirus, but fortunately for us most of or our trip - I wish all of it - has been in the safe and very capable hands of Bicton Travel whose staff have been responsive, supportive, highly effective and simply exceptional in getting things sorted for us. They have gone to great lengths, often in their own time and compromising their precious time off, to be there for us and sort our arrangements. I have never experienced this level of service from a travel agent before and will no longer be using anyone else. If you want the best call Nadia and Phil at Bicton Travel - you will be in the safest of hands, receive excellent advice and have the best service you could hope for. These are very trying times for passengers, but particularly for agents. The professionalism we have experienced in these difficult circumstances really sets this organisation apart from the rest.

GREAT SERVICE POLITE AND PROMPT ON EVERY QUESTION AND REPLY RECOMEND FOR ANYONE WANTING GOOD SERVICE

Rhian was prompt, courteous and efficient in every aspect of our relatively complex booking. You cant ask for more than that I don't think!!

Informative, friendly and professional. Went above and beyond my expectations. Excellent service, thank you.

The first time we have delt with Bicton Travel so far so good

Not one of the best BUT........THE BEST. Phil goes out of his way to make smooth sailing for you. His experience shows in all aspects of our travel arrangements we rate Bicton travel ten out of ten.

Everything has gone as planned and Connie has done all plus more for our travels. Very happy

I can always depend on Hollie. Whenever we have strayed to other agents we have regretted it. I never give 100% to anyone, but Hollie comes closest.
Gerry Gibbs

Bicton Travel are the best travel agents we have dealt with. They have all relevant information and details at their fingertips, their advice is second to none, service in an overseas emergency was brilliant, and we would not consider using anyone else in the foreseeable future.

Would not go anywhere else for travel.
Very friendly staff and have been with Bicton travel for many years and they always get it right.

Undeniably the best travel agency in our experience

Excellent service. Jen Parker helped us with everything and we couldn’t be happier. Thank you so much.

Bicton travel is a travel agent who know their stuff especially cruises. I went to other travel agents and they are not travel agents, just booking agents.

We are just home from a last minute family cruise, 8 in total, with Norwegian cruise lines to New Zealand. We would highly recommend Bicton Travel and our agent Rhian who couldn’t have been more helpful, nothing was too much trouble.

We use Bicton for all our travel needs and have always been superbly taken care of. From cruises to hotel accommodation they have always delivered.

I always have prompt, friendly and outstanding service from Jen Parker, whom I rate as highly competent .

Bicton Travel are fully professional on all fronts and extremely helpful .They offer a full range of travel options and can be trusted in every respect.