BIBO Water Reviews 

Punctual, flexible and pleasant

We are very pleased with the purchase of Bibo, we did not expect that it would be so great, very easy and accessible for cold water, for hot water, and we are very glad that we have such a device

All round excellent experience!

I was given a unit by a friend, and contacted Bibo to arrange servicing and installation. Amazingly friendly and efficient customer service arranged a very quick appointment. The engineer (Lewis) turned up as arranged, and was reassuringly professional and engaging. He checked the machine over made it fit for use and installed it with no issues, gave instructions on how to use it and cleaned up after the work - he even cleaned the outside of the machine.

The machine itself is really good, and seems to be quite efficient according to my smart meter. Much more efficent than boiling multiple kettles.

I would happily recommend this company for their product, service and customer focused attitude.

The company are very prompt in responding to all types of queries and their service engineers are very polite and efficient.

I have had my BIBO for many years without issue. Recently the unit gained a leak and after returning to the company it was fixed for a very reasonable cost. Shortley after it had another leak and after speaking direct to the company, which is a very reasuring thing, an engineer was dispatched. He arrived on time and quickly diagnosed the fault and replaced the part Again the cost was really reasonable giving me many more years of use from my BIBO. I really missed it whilst it was away and awaiting the engineer visit.

If you are thinking of buying a Water Dispenser, you cannot go wrong with a BIBO we would highly recommend!
Ordered Online made a mistake and Poppy in Customer Service was superb, very helpful and got me sorted with no fuss, thank you Poppy.
Our BIBO Water Dispenser arrived promptly and received great communication throughout.
Fitting was quick and easy by Tasha who was fabulous, arrived on time, friendly, professional and took time to demo our new Toy :0)
Been using now for nearly a week and OMG it is amazing absolutely brilliant. Kettle & Fridge Water Jugs in bin!!
Thank you

Both the pre sales and after sales services have been v good- informative, polite and efficient.
We love the BIBO an extra kitchen item which is definitely worth it.
The engineer Sam was knowledgeable and v efficient and answered all our questions.

We like the machine and when we had an issues the team responded rapidly and the person on site was very professional.

I purchased the device 1 year ago. so far I only had a positive experience with them. Customer service was transparent, questions were answered, issues were resolved.

I rent a Bibo and it's been a great replacement for a kettle, plus the bonus chilled water. Only had a few issues and bibo have always been quick to help with advice or send an engineer

Excellent service. A great machine

My Bibo water dispenser has been a reliable workhorse for over five years. It effectively helps cut down on single-use plastic while consistently providing clean water on demand. A worthwhile investment for both convenience and sustainability

We have a BIBO water machine for a few years now. The Customer Service are friendly and very helpful. They make arrangements for the engineer to visit and the engineer attend in the allotted time. Engineer is friendly and very courteous and will explain what work they have carried out.

Outstanding customer service, being new to the company, Poppy the Customer Service Advisor was brilliant, informative, very thorough, friendly and patient.
The onsite engineer Tasha was professional, bubbly and friendly, it was lovely to see a female engineer.

Everything went well.
Thank you Jason for your availability.
Work well done as always.
Very satisfied.

My machine had a leak which was dealt with. An engineer came and repaired it very quickly. I was very pleased with the service quick and efficient. Thank you

Excellent service, well mannered guy came on time and did a great job of sorting pipe work out which had been put in badly previously, turned the temperature up and also made a time feature so it wasn't running overnight which we hadn't realised so thanks Sam

After enjoying our Machine for a good few years with no issues it finally developed a fault, I was a little bit worried I would be purchasing a replacement, I called Bibo Customer care team and for a reasonable charge as it was well out of warranty my machine was back up and running within the week. Well done Bibo

They were very helpful from the enquiry stage. And the fitter was great despite it not being straight forward at our property he found a solution without moaning

Very impressed with my Bibo unit. Installation went a bit wonky. I received an engineer appointment but when they attended, the unit hadn't arrived. I had assumed the engineer would bring it with him but that wasn't the case. Customer services were helpful and made sure the unit arrived within 48 hours of the glitch. The engineer left me with the main part of the installation completed (the bit I couldn't have done myself) and left me with specific instructions as to completing the install on a diy basis. It was entirely straightforward and no issue for me. I'm sure if I hadn't been confident, customer services would have looked after me. All in all a good experience and delighted with the machine. It takes some time to get used to not putting the kettle on though!